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Brother International MFC 9420CN Network Users Manual - English - Page 82

Protocol-specific troubleshooting - unable to print message

UPC - 012502614074

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Troubleshooting (4) Click Add. (5) Make the following selection. Make sure that your print server appears. If it is visible, then the connection is good. 10 (Mac OS®X 10.2.4 - 10.3.x) (Mac OS®X 10.4) 4 If you have tried 1 to 4 above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. For information how to reset to the default factory settings, see Restoring the network settings to factory default on page 3-15 Error during printing If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with high resolution), the printer is unable to accept your print job until the ongoing printing is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In such situations, execute the print job again after the other jobs are completed. Protocol-specific troubleshooting Windows® 98/98SE/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting If you are having trouble printing on a Windows® 98/98SE/Me, Windows NT® 4.0 or later Peer-to-Peer network (LPR method), check the following: 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to the Windows® 98/98SE/Me or Windows NT® 4.0 Peer-to-Peer chapters. 2 Try to turn the Byte Count on in the Configure port area of printer driver properties. 10 - 5

Section	Page
NETWORK USER'S GUIDE	1
Table of contents	5
1. Introduction	10
Overview	10
Network function features	11
Network printing	11
Network scanning	11
Network PC-FAX	11
Management utility	11
BRAdmin Professional (for Windows®)	11
Types of Network Connections	12
Network Connection Example	12
Peer-to-Peer printing using TCP/IP	12
Network Shared Printing	13
Protocols	14
TCP/IP Protocols	14
DHCP/BOOTP/RARP	14
APIPA	14
DNS client	14
LPR/LPD	14
Port 9100	14
SMTP client	15
IPP	15
mDNS	15
TELNET	15
SNMP	15
Web server (HTTP)	15
2. Configuring your network printer	16
Overview	16
IP addresses, subnet masks and gateways	16
IP address	16
Subnet mask	17
Setting the IP address and subnet mask	18
Using the BRAdmin Professional utility and the TCP/IP protocol to configure your network printer (for Windows® only)	18
BRAdmin Professional utility	18
How to configure your machine using the BRAdmin Professional utility	18
Using a web browser to change the print/scan settings	19
3. Front Panel Setup	20
LAN Main Setup Menu	20
Setup TCP/IP	20
BOOT Method	20
IP Address	22
Subnet Mask	23
Gateway	23
Node Name	23
WINS Config	24
WINS Server	24
DNS Server	25
APIPA	25
Setup Internet	26
Making corrections:	26
Repeating letters:	27
SMTP Server	27
POP3 Server	27
POP3 Server address	27
Mailbox Name	28
Mailbox Pwd	28
Setup Mail RX	29
Auto Polling	29
Poll Frequency	29
Header	29
Del Error Mail	29
Notification	30
Setup Mail TX	30
Sender Subject	30
Size Limit	30
Notification	31
Setup Relay	31
Rly Broadcast	31
Relay Domain	32
Relay Report	32
Setup Misc.	33
Ethernet	33
Time Zone	33
Windows® Time Zone Setting	33
Scan to E-mail (E-mail server)	34
Black and White File Type for Scan to E-mail (E-mail server)	34
Color File Type for Scan to E-mail (E-mail server)	34
Restoring the network settings to factory default	34
Printing the Network Configuration List	35
4. Network printing from Windows® basic TCP/IP Peer-to-Peer printing	36
Overview	36
For Windows® 2000/XP users	36
Configuring the standard TCP/IP port	37
Printer driver not yet installed	37
Printer driver already installed	38
For Windows NT® 4.0 users	38
Installing the TCP/IP protocol	38
Installing the Brother Peer-to-Peer software	39
Associating to the printer	40
Adding a second Brother LPR port	41
For Windows® 98/Me users	41
Installing the Brother Peer-to-Peer software	41
Associating to the printer	42
Adding a second Brother LPR port	43
Other sources of information	43
5. Internet printing for Windows®	44
Internet Printing Installation	44
Overview	44
Quick Tips	44
Brother Internet Print General Information	44
Brother Internet Print: Configuring the Brother Print Server	45
Print Server Configuration Checklist	45
Brother Internet Print: Using the BRAdmin Professional utility to Configure the Print Server	46
Brother Internet Print: Using a Web Browser to Configure the Print Server	47
Brother Internet Print: Installing the BIP software on Windows® 98/Me/2000/XP and Windows NT® 4.0	47
Setup from CD-ROM	47
Adding a Second Brother Internet Port	49
Windows® 2000/XP IPP printing	50
Specifying a different URL	52
Other sources of information	52
6. Network printing from a Macintosh®	53
Overview	53
How to select the print server (TCP/IP) (Mac OS® X 10.2.4 or greater)	53
How to select the print server (TCP/IP) (Mac OS® 9.1 - 9.2)	55
Changing the configuration using a web browser	57
Changing the configuration using the BRAdmin Light utility	57
Other sources of information	57
7. Web Based Management	58
How to use a Web Browser to manage your Device	58
Overview	58
How to connect to your machine using a Browser	58
Password Information	58
8. Internet FAX	59
Overview	59
Getting Connected	59
Front Panel Key Functions	60
Sending an Internet Fax	60
Manually Entering Text	61
Making corrections:	61
Repeating letters:	61
Special characters and symbols	62
Receiving E-mail or Internet Fax	62
Receiving an Internet Fax to a PC	63
Forwarding Received E-mail and Fax Messages	63
Relay Broadcasting	63
Relay Broadcast from a machine	64
Sending to multiple phone numbers:	64
Outlook 97/98/2000/2002/2003:	65
TX Verification Mail	65
Setup Mail (TX)	66
Setup Mail (RX)	66
Error mail	66
Important information on Internet Fax	67
9. Brother Internet Fax Printing Software	68
Overview	68
Installing Brother Internet Fax Printing Driver	69
Changing the BFP Port Settings	70
Relay Broadcast Function	72
Uninstalling from Windows® 98/98SE/Me/2000/XP and Windows NT® 4.0	73
Using the BFP Address Book	74
Setting Up a Member in the Address Book	74
Setting Up a Group for Broadcasting	75
Editing Member Information	75
Deleting a Member or Group	75
Exporting the Address Book	76
Sending a Network Fax with BFP	77
10. Troubleshooting	78
Overview	78
General problems	78
CD-ROM is inserted, but does not start automatically	78
How to reset the Brother print server to factory default	78
Network print software installation problems	78
The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows®.	78
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X.	78
Printing problems	81
Print job is not printed	81
Error during printing	82
Protocol-specific troubleshooting	82
Windows® 98/98SE/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting	82
Windows® 2000/XP IPP troubleshooting	83
Want to use a different Port number other than 631.	83
Get More Info option in Windows® 2000 not working	83
Web browser troubleshooting (TCP/IP)	83
Appendix A	84
Using services	84
Other ways to set the IP address (for advanced users and Administrators)	84
Using DHCP to configure the IP address	84
Using BOOTP to configure the IP address	85
Using RARP to configure the IP address	85
Using APIPA to configure the IP address	86
Using ARP to configure the IP address	86
Windows® systems	86
UNIX®/Linux systems	87
Using the TELNET console to configure the IP address	87
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	88
Installation when using a Network Print Queue or Share (printer driver only)	89
Multi-function Print Server specifications	90
Function Table and Default Factory Settings	91