Home » Brother International Manuals » Multifunction Devices » Brother International MFC490CW » Manual Viewer

Brother International MFC490CW Users Manual - English - Page 146

Telephone Line or Connections, Receiving Faxes, Sending Faxes, Difficulty, Suggestions, On/Off

UPC - 012502620495

View all Brother International MFC490CW manuals

Add to My Manuals
Save this manual to your list of manuals

Page 146 highlights

Telephone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does not answer when called. Suggestions Check that the machine is plugged in and that the On/Off key is on. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. (Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.) Send a fax manually and wait to hear the fax receiving tones before you press Black Start or Color Start. (See Sending a fax manually on page 39.) Make sure the machine is in the correct receiving mode for your setup. (See Choose the correct Receive Mode on page 40.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes Difficulty Cannot receive a fax. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure the machine is in the correct receiving mode for your setup. (See Receive mode settings on page 43.) If you often have interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 134.) Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says 'Result:NG'. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 32.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 73.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NGERROR' on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (see Turning off Memory Receive Operations on page 48), print fax messages in memory (see Printing a fax from the memory on page 49) or cancel a Delayed Fax or Polling Job (see Checking and canceling waiting jobs on page 38). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 134.) 130

Section	Page
USER’S GUIDE MFC-490CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
How to find Network setup instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
How to find Network setup instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
LCD screen	24
Basic Operations	24
2 Loading paper and documents	25
Loading paper and other print media	25
Loading envelopes and post cards	27
About envelopes	27
How to load envelopes and post cards	28
Loading photo paper	29
Removing small printouts from the machine	30
Printable area	31
Acceptable paper and other print media	32
Recommended print media	32
Handling and using print media	33
Paper capacity of the output paper tray cover	33
Choosing the right print media	34
Paper type and size for each operation	34
Paper weight, thickness and capacity	35
Loading documents	36
Using the ADF	36
Recommended environment	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
Scannable area	38
3 General setup	39
On/Off key	39
Turning the machine off	39
Turning the machine on	39
Power Off setting	39
Mode Timer	40
Paper settings	40
Paper Type	40
Paper Size	41
Volume Settings	41
Ring Volume	41
Setting the Ring Volume from the menu	41
Beeper Volume	42
Speaker Volume	42
Automatic Daylight Savings Time	43
Sleep Mode	43
LCD screen	44
LCD Contrast	44
Setting the backlight brightness	44
Setting the Dim Timer for the backlight	44
Setting the Wallpaper	44
4 Security features	45
TX Lock	45
Setting and changing the TX Lock password	45
Setting up the password	45
Changing the password	46
Turning TX Lock on/off	46
Turning TX Lock on	46
Turning TX Lock off	46
Section II: Fax	47
5 Sending a Fax	48
Entering Fax mode	48
Faxing from the ADF	48
Faxing from the scanner glass	49
Faxing A4 size documents from the scanner glass	49
Color fax transmission	49
Canceling a fax in progress	49
Broadcasting (Black & White only)	50
Canceling a Broadcast in progress	51
Additional sending operations	51
Sending faxes using multiple settings	51
Contrast	52
Changing fax resolution	52
Dual access (Black & White only)	53
Real time transmission	53
Overseas Mode	53
Delayed Faxing (Black & White only)	53
Delayed Batch Transmission (Black & White only)	54
Checking and canceling waiting jobs	54
Setting your changes as the new default	54
Restoring all settings to the factory settings	55
Sending a fax manually	55
Sending a fax at the end of a conversation	55
Out of Memory message	55
6 Receiving a Fax	56
Receive modes	56
Choose the correct Receive Mode	56
Using receive modes	58
Fax only	58
Fax/Tel	58
Manual	58
External TAD	58
Receive mode settings	59
Ring Delay	59
F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	60
If Easy Receive is On:	60
If Easy Receive is Off:	60
Memory Receive (Black & White only)	60
Fax Forwarding	60
Paging	61
Fax Storage	62
PC Fax Receive	62
Changing the destination PC	63
Turning off Memory Receive Operations	64
Changing Memory Receive Operations	64
Additional receiving operations	65
Printing a reduced incoming fax	65
Receiving a fax at the end of a conversation	65
Receiving faxes into memory when paper tray is empty	65
Printing a fax from the memory	65
Remote Retrieval	66
Setting a Remote Access Code	66
Using your Remote Access Code	66
Remote Fax commands	67
Retrieving fax messages	68
Changing your Fax Forwarding number	68
7 Telephone Services and External devices	69
Voice operations	69
Tone or Pulse (Canada only)	69
Fax/Tel mode when the power key is on	69
Fax/Tel mode when the power key is off	69
Telephone services	70
Voice Mail	70
Distinctive Ring	71
What does your telephone company's ‘Distinctive Ring’ do?	71
What does Brother's ‘Distinctive Ring’ do?	71
Do you have Voice Mail?	71
Before you choose the ring pattern to register	72
Registering the Distinctive Ring pattern	72
Turning off Distinctive Ring	73
Caller ID	73
Setting up your area code (USA only)	74
Connecting an external TAD (telephone answering device)	74
Connections	75
Recording outgoing message (OGM) on an external TAD	76
Special line considerations	76
Roll over telephone lines	76
Two-line telephone system	76
Converting telephone wall outlets	76
Installing machine, external two-line TAD and two-line telephone	77
Multi-line connections (PBX)	77
External and extension telephones	78
Connecting an external or extension telephone	78
Using external and extension telephones	78
If you answer a call and no one is on the line:	78
Using a Non-Brother cordless external telephone	79
Using remote codes	79
Fax Receive code	79
Telephone Answer code	79
Changing the remote codes	79
8 Dialing and storing numbers	80
How to Dial	80
Manual dialing	80
Speed Dialing	80
Search	80
Fax Redial	81
Outgoing Call	81
Caller ID history	82
Storing numbers	82
Storing a pause	82
Storing Speed Dial numbers	82
Storing Speed Dial numbers from Outgoing Calls	83
Storing Speed Dial numbers from the Caller ID history	83
Changing Speed Dial names or numbers	84
Setting up groups for broadcasting	85
Changing a Group name	86
Deleting a Group	86
Deleting a number from a Group	86
Dialing Access codes and credit card numbers	87
9 Printing Reports	88
Fax reports	88
Transmission Verification Report	88
Fax Journal (activity report)	88
Reports	89
How to print a report	90
10 Polling	91
Polling overview	91
Polling receive	91
Setup to receive polling	91
Sequential polling (Black & White only)	91
Polled transmit (Black & White only)	92
Set up for polled transmit	92
Section III: Copy	93
11 Making copies	94
How to copy	94
Entering Copy mode	94
Making a single copy	94
Making multiple copies	94
Stop copying	94
Copy settings	95
Changing copy quality	95
Enlarging or reducing the image copied	96
Making N in 1 copies or a poster (Page Layout)	96
Sorting copies using the ADF	98
Adjusting Brightness and Contrast	98
Brightness	98
Contrast	98
Paper Options	98
Paper Type	98
Paper Size	99
Book Copy	99
Watermark Copy	100
Using a template	100
Using media card or a USB Flash memory drive	100
Using a scanned paper document as your watermark	101
Setting your changes as the new default	101
Restoring all settings to the factory settings	102
‘Out of Memory’ message	102
Section IV: Walk-up Photo Printing	103
12 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	104
PhotoCapture Center® Operations	104
Printing from a memory card or USB Flash memory drive without a PC	104
Scanning to a memory card or USB Flash memory drive without a PC	104
Using PhotoCapture Center® from your computer	104
Using a memory card or USB Flash memory drive	104
Memory cards or a USB Flash memory drive folder structure	105
Getting started	106
Entering PhotoCapture mode	107
Print Images	107
View Photo(s)	107
Print Index (Thumbnails)	108
Printing Photos	108
Enhance Photos	109
Auto Correct	109
Enhance Skin-Tone	110
Enhance Scenery	110
Remove Red-Eye	111
Monochrome	111
Sepia	112
Search by Date	112
Print All Photos	113
Slide show	113
Printing a photo during a Slide show	113
Trimming	114
DPOF printing	114
PhotoCapture Center® print settings	115
Print Quality	116
Paper options	116
Paper Type	116
Paper and print size	116
Adjusting Brightness, Contrast and Color	117
Brightness	117
Contrast	117
Color Enhancement (True2Life®)	117
Cropping	118
Borderless printing	118
Print Date	118
Setting your changes as the new default	119
Restoring all settings to the factory settings	119
Scan to a memory card or USB Flash memory drive	119
Entering Scan mode	119
How to scan to a memory card or USB Flash memory drive	120
How to change the file name	121
How to set a new default	121
How to reset to the factory settings	121
Understanding the Error Messages	122
13 Printing photos from a camera	123
Printing photos directly from a PictBridge camera	123
PictBridge requirements	123
Setting your digital camera	123
Printing Images	124
DPOF printing	124
Printing photos directly from a digital camera (without PictBridge)	125
Printing Images	125
Understanding the Error Messages	126
Section V: Software	127
14 Software and Network features	128
Section VI: Appendixes	129
A Safety and Legal	130
Choosing a location	130
To use the machine safely	131
Important safety instructions	136
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	137
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	139
Industry Canada Compliance Statement (Canada only)	139
LAN connection	140
International ENERGY STAR® Compliance Statement	140
Legal limitations for copying	141
Trademarks	142
B Troubleshooting and Routine Maintenance	143
Troubleshooting	143
If you are having difficulty with your machine	143
Dial Tone	150
Telephone line interference	150
Error and Maintenance messages	151
Error animation	156
Transferring your faxes or Fax Journal report	156
Transferring faxes to another fax machine	156
Transferring faxes to your PC	157
Transferring Fax Journal report to another fax machine	157
Document jam	157
Document is jammed in the top of the ADF unit	157
Document is jammed inside the ADF unit	158
Printer jam or paper jam	158
Routine maintenance	161
Replacing the ink cartridges	161
Cleaning the outside of the machine	163
Cleaning the scanner	164
Cleaning the machine printer platen	165
Cleaning the paper pick-up roller	165
Cleaning the print head	166
Checking the print quality	166
Checking the print alignment	167
Checking the ink volume	168
Machine Information	168
Checking the serial number	168
Packing and shipping the machine	168
C Menu and Features	171
On-screen programming	171
Menu table	171
Memory storage	171
Mode and menu keys	171
Menu table	172
Entering Text	189
Inserting spaces	189
Making corrections	189
Repeating letters	189
Special characters and symbols	189
D Specifications	190
General	190
Print media	192
Fax	193
Copy	195
PhotoCapture Center®	196
PictBridge	197
Scanner	198
Printer	199
Interfaces	200
Computer requirements	201
Consumable items	202
Network (LAN)	203
Wireless one-push configuration	204
E Glossary	205
Index	209

Match case Limit results 1 per page

130

Telephone Line or Connections

Difficulty

Suggestions

Dialing does not work. (No dial

tone)

Check that the machine is plugged in and that the

On/Off

key is on.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

(Canada only) Change Tone/Pulse setting. (See the

Quick Setup Guide

Send a fax manually and wait to hear the fax receiving tones before you press

Black Start

Color Start

. (See

Sending a fax manually

on page 39.)

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup.

(See

Choose the correct Receive Mode

on page 40.) Check for a dial tone. If

possible, call your machine to hear it answer. If there is still no answer, check that

the telephone line cord is plugged into the telephone wall jack and the LINE jack

of the machine.

If there is no ringing when you call your machine, ask your

telephone company to check the line.

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure the machine is in the correct receiving mode for your setup.

(See

Receive mode settings

on page 43.)

If you often have interference on the telephone line, try changing the menu setting

of Compatibility to

Basic(for VoIP)

. (See

Telephone line interference

on page 134.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the Fax

key is illuminated.

(See

Entering Fax mode

on page 32.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error.

(See

Reports

on page 73.)

Transmission Verification Report

says ‘Result:NG’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get

‘

Result:NGERROR

’

on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (see

Turning off Memory Receive Operations

on page 48), print fax messages in memory (see

Printing a fax from the memory

on page 49) or cancel a Delayed Fax or Polling Job (see

Checking and canceling

waiting jobs

on page 38). If the problem continues, ask the telephone company to

check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic(for VoIP)

(See

Telephone line interference

on page 134.)