Canon PIXMA MP530 User's Guide - Page 138

Click [Start Over] on the [Installation Failure] screen. - setup cd rom

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Cause Unable to proceed beyond the Printer Connection screen Reinstall the MP Drivers. Action Installation does not start automatically when the Setup CDROM is inserted into the drive. 1. Click [Cancel] on the [Printer Connection] screen. 2. Click [Start Over] on the [Installation Failure] screen. 3. Click [Back] on the screen that appears next. 4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM. 5. Turn the machine and the computer off. 6. Check the cable connection. 7. Restart the computer. 8. Make sure that no other applications (including anti-virus software) are running in the background. 9. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the MP Drivers. Click [Start], select [My Computer] and then double-click the CD-ROM icon. For non-Windows XP users, open the [My Computer] window and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-ROM. Contact the Canon Customer Care Center. You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Select [My Computer] from the [Start] menu and check if the CD-ROM icon is displayed. Reconfirm that the CD-ROM icon is displayed when you insert the CDROM. The computer has an old version of the software installed (Canon MultiPASS is registered as a program in the [Start] menu). Uninstall the old version of the software following the instructions in the manual of that version, and reinstall the new version. 136 Troubleshooting Chapter 9

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136
Chapter 9
Troubleshooting
Cause
Action
Unable to proceed beyond the
Printer Connection screen
Reinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other applications (including anti-virus software) are
running in the background.
9. Carefully follow the procedures described in the
Easy Setup
Instructions
and reinstall the MP Drivers.
Installation does not start
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM
icon.
For non-Windows XP users, open the [My Computer] window and then
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM.
If you have a defective Setup CD-ROM, please contact the Canon
Customer Care Center.
Select [My Computer] from the [Start] menu and check if the CD-ROM icon
is displayed.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.
The computer has an old version of
the software installed (Canon
MultiPASS is registered as a
program in the [Start] menu).
Uninstall the old version of the software following the instructions in the
manual of that version, and reinstall the new version.