Canon PIXMA MP530 User's Guide - Page 140

Problems Receiving Faxes, Cannot Receive a Fax/Cannot Print a Fax

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Problems Receiving Faxes „ Cannot Receive a Fax/Cannot Print a Fax Cause The machine is not on. The machine's memory is full. Action z You cannot receive faxes if the power is turned off. Press [ON/OFF] to turn the power on. See "Turning the Machine ON and OFF" on page 18. z After a power failure or disconnecting of the power cord, press [ON/ OFF] to turn the power ON. Either print or delete documents in memory (see "Printing the MEMORY LIST" on page 76) to free up memory. Then ask the sender to resend the fax. There was an error during reception. z Check the LCD for an error message (See "Fax Related Messages" on page 118). z Print the ACTIVITY REPORT and check for an error (See "Printing the ACTIVITY REPORT" on page 71). The telephone line is not correctly connected. Check that the telephone line is connected correctly to [LINE] and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to [TEL]. Refer to the Easy Setup Instructions. A paper size other than A4, LTR or LGL* is loaded. If a paper size other than A4, LTR or LGL* is loaded in the configured paper source, incoming faxes are not printed and are stored in memory. Change the paper in the configured paper source to A4, LTR or LGL* size, then press [OK] on the machine. Load legal-size paper in the Auto Sheet Feeder. The receive mode is incorrect. Check the receive mode of your machine, then specify the receive mode properly according to your environment. FAX ONLY MODE: See "If You Want to Receive Only Faxes Automatically with Your Machine, or You Have a Dedicated Telephone Line for Fax Use Only:" on page 80. MANUAL MODE: See "If You Receive Mainly Voice Calls and Sometimes Faxes, or You Want to Receive Faxes Manually:" on page 80. ANS.MACHINE MODE: See "If You Want to Receive Voice Messages on Your Answering Machine and Receive Faxes Automatically:" on page 81. FAX/TEL AUTO SW: See "If You Want to Receive Faxes Automatically as well as Voice Calls:" on page 81. DRPD: See "If You Have Subscribed to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only):" on page 82. NETWORK SWITCH: See "If You Want Your Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns (Network Switch) (This setting is not available in some countries and regions.):" on page 82. * LGL may not be available depending on the country of purchase. 138 Troubleshooting Chapter 9

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138
Chapter 9
Troubleshooting
Problems Receiving Faxes
Cannot Receive a Fax/Cannot Print a Fax
*
LGL may not be available depending on the country of purchase.
Cause
Action
The machine is not on.
You cannot receive faxes if the power is turned off. Press [ON/OFF] to
turn the power on. See
“Turning the Machine ON and OFF” on page 18
.
After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
The machine's memory is full.
Either print or delete documents in memory (see
“Printing the MEMORY
LIST” on page 76
) to free up memory. Then ask the sender to resend the
fax.
There was an error during reception.
Check the LCD for an error message (See
“Fax Related Messages” on
page 118
).
Print the ACTIVITY REPORT and check for an error (See
“Printing the
ACTIVITY REPORT” on page 71
).
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly to [LINE] and that the
telephone (or another external device such as an answering machine or a
computer modem) is connected correctly to [TEL]. Refer to the
Easy Setup
Instructions
.
A paper size other than A4, LTR or
LGL* is loaded.
If a paper size other than A4, LTR or LGL* is loaded in the configured
paper source, incoming faxes are not printed and are stored in memory.
Change the paper in the configured paper source to A4, LTR or LGL* size,
then press [OK] on the machine.
Load legal-size paper in the Auto Sheet Feeder.
The receive mode is incorrect.
Check the receive mode of your machine, then specify the receive mode
properly according to your environment.
FAX ONLY MODE:
See
“If You Want to Receive Only Faxes Automatically with Your Machine,
or You Have a Dedicated Telephone Line for Fax Use Only:” on page 80
.
MANUAL MODE:
See
“If You Receive Mainly Voice Calls and Sometimes Faxes, or You Want
to Receive Faxes Manually:” on page 80
.
ANS.MACHINE MODE:
See
“If You Want to Receive Voice Messages on Your Answering Machine
and Receive Faxes Automatically:” on page 81
.
FAX/TEL AUTO SW:
See
“If You Want to Receive Faxes Automatically as well as Voice Calls:”
on page 81
.
DRPD:
See
“If You Have Subscribed to a Distinctive Ring Pattern Detection
(DRPD) Service with Your Telephone Company (US and Canada only):” on
page 82
.
NETWORK SWITCH:
See
“If You Want Your Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch) (This setting is not
available in some countries and regions.):” on page 82
.