Cisco 7940G Phone Guide - Page 35
Advanced Call Handling, Storing and Retrieving Parked Calls, Redirecting a Ringing Call to Your Phone
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Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you. Storing and Retrieving Parked Calls You can "park" a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker's desk or in a conference room). Call Park is a feature that your system administrator must enable for you. If you want to... Store an active call using Call Park Retrieve a parked call Then... During a call, press Park. (You may need to press the more softkey to see Park.) This prompts your phone to store the call. Note the call park number displayed on your phone screen and hang up. Enter the call park number from any Cisco IP Phone in your network to connect to the call. You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit. Redirecting a Ringing Call to Your Phone Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your own phone so that you can answer the call. Call PickUp is a special feature that your system administrator might enable for you, depending on your call-handling needs and work environment. For example, you might use this feature if you share call-handling responsibilities with co-workers. You can handle calls for co-workers who are in your "call pickup group," which is defined by your system administrator. If you want to... Then... Answer a call that is ringing on Press (an available line button) and PickUp. The call now another extension within your group rings on your phone. Answer a call that is ringing on another extension outside of your group Press (an available line button) and GPickUp. Enter the call group pickup code provided by your system administrator. The call now rings on your phone. Cisco IP Phone 7960G and 7940G 27