Cisco 7940G Phone Guide - Page 52

Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Access network configuration data Access status data Access phone model information Then... Choose > Network Configuration and select the network configuration item that you want to view. Choose > Status and select the status item that you want to view. Choose > Model Information. Note If is not responsive, your system administrator might have disabled this button on your phone. Ask your system administrator for more information. Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool to help troubleshoot performance problems. You can use the QRT softkey to submit information about problem phone calls to your system administrator. Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey in one of two ways: If you want to... Then... Quickly report an audio problem for a current call While on the call, press QRT. (You might need to press more first.) Your phone system will collect and log audio data for the current call and route this information to your system administrator. Report a problem with your phone calls Press QRT. (You might need to press more first.) Select the problem you want to report from the list of problem categories. Some problem categories include a reason code that you can select to provide more details about the problem. Your phone will route this information to your system administrator. 44 OL-4637-02