Dell Inspiron 2500 Solutions Guide - Page 42

If you cannot play a music CD or install a program from a CD, If you cannot play a DVD movie

Page 42 highlights

w w w . de ll .c om | sup port .d ell.c om HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. If you cannot play a music CD or install a program from a CD E N S U R E TH A T WI N D O W S R E C O G N I Z E S TH E D R I V E - In Windows XP, click the Start button and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. T E S T T H E DR I V E W I TH A N OT H E R CD- Insert another CD to eliminate the possibility that the original CD is defective. C LE AN T H E DI S C - See the Tell Me How help file for instructions. To access the help file, see page30. A DJ U S T T H E WI N DO W S VO L U ME CO N TR O L- In Windows XP, click the gray speaker icon in the lower-right corner of the screen. In Windows Me and Windows 2000, double-click the yellow speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If you cannot play a DVD movie E N S U R E TH A T WI N D O W S R E C O G N I Z E S TH E D R I V E - In Windows XP, click the Start button and click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. T E S T T H E DR I V E W I TH A N OT H E R DVD- Insert another DVD to eliminate the possibility that the original DVD is defective. C LE AN T H E DI S C - See the Tell Me How help file for instructions. To access the help file, see page30. 42 Solving Problems

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42
Solving Problems
www.dell.com | support.dell.com
If you cannot play a music CD or install a program from a CD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
If you cannot play a DVD movie
HINT:
Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
In Windows XP,
click the
Start
button and then click
My Computer
. In Windows Me and
Windows 2000, double-click the
My
Computer
icon on the Windows desktop. If
the CD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
CD—
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LEAN
THE
DISC
See the
Tell Me How
help file for instructions. To access
the help file, see page30.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
In Windows XP, click the
gray speaker icon in the lower-right corner of the screen. In Windows Me and
Windows 2000, double-click the yellow speaker icon in the lower-right corner of
your screen. Be sure that the volume is turned up and that the sound is not
muted.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
In Windows XP,
click the
Start
button and click
My Computer
. In Windows Me and Windows
2000, double-click the
My
Computer
icon on the Windows desktop. If the DVD
drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
DVD—
Insert another DVD to eliminate
the possibility that the original DVD is defective.
C
LEAN
THE
DISC
See the
Tell Me How
help file for instructions. To access
the help file, see page30.