Dell P703w User Guide - Page 4

Back to Contents Page Appendix Dell™ Photo P703w All-In-One Printer User's Guide Dell Technical Support Policy Technical Assistance Obtaining Assistance Product Information Before You Call Contacting Dell Warranty and Return Policy Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase. Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus). Technical Assistance If you need help with a technical problem, Dell™ is ready to assist you. 1. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. NOTE: Dell's Express Service Code may not be available in all countries. 2. In the U.S., small business customers should call 1-800-456-3355, medium and large business customers should call 1-877-671-3355, and consumer (home and home office) customers should call 1-800-624-9896. 3. Follow the menu prompts in the automated telephone system to speak with a technical support representative. Obtaining Assistance NOTE: Call the support service from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see Before You Call. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. AutoTech Service Dell's automated support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see Contacting Dell. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell.