Dell PowerEdge MX7000 EMC OpenManage Enterprise-Modular Edition Version 1.00.1 - Page 92

Troubleshooting, Storage, Firmware update is failing, Storage assignment is failing

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16 Troubleshooting This section describes the tasks for troubleshooting and resolving issues using the OME-Modular user interface. • Firmware update is failing • Storage assignment is failing • Management role of IOMs is downgraded • IOM health is downgraded • Drives on compute sled are not visible • Storage sleds cannot be applied to IOMs • Drives in OpenManage are not visible • iDRAC drive information does not match OpenManage drive information • The assignment mode of storage sled is unknown Storage This section describes the issues that are related to storage sleds and steps to resolve the issues. Firmware update is failing 1 Firmware update may fail if one or more subcomponents fail to flash during the firmware update process. 2 If an IOM is downgraded owing to a chassis mismatch or faulty subcomponent, the firmware activation fails. Storage assignment is failing A storage assignment fails if: 1 The IOMs are currently downgraded. 2 There is only one IOM present. 3 Only one hot-swappable Expander is present on a storage sled. SAS IOM status is downgraded Both SAS IOMs are degraded if a: 1 Peer SAS IOM is detected but cannot be communicated with. 2 Firmware Mismatch is detected. 3 Chassis Mismatch is detected. SAS IOM health is downgraded The SAS IOM health is downgraded if: 92 Troubleshooting

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Troubleshooting
This section describes the tasks for troubleshooting and resolving issues using the OME–Modular user interface.
•
Firmware update is failing
•
Storage assignment is failing
•
Management role of IOMs is downgraded
•
IOM health is downgraded
•
Drives on compute sled are not visible
•
Storage sleds cannot be applied to IOMs
•
Drives in OpenManage are not visible
•
iDRAC drive information does not match OpenManage drive information
•
The assignment mode of storage sled is unknown
Storage
This section describes the issues that are related to storage sleds and steps to resolve the issues.
Firmware update is failing
1
Firmware update may fail if one or more subcomponents fail to
flash
during the
firmware
update process.
2
If an IOM is downgraded owing to a chassis mismatch or faulty subcomponent, the
firmware
activation fails.
Storage assignment is failing
A storage assignment fails if:
1
The IOMs are currently downgraded.
2
There is only one IOM present.
3
Only one hot-swappable Expander is present on a storage sled.
SAS IOM status is downgraded
Both SAS IOMs are degraded if a:
1
Peer SAS IOM is detected but cannot be communicated with.
2
Firmware Mismatch is detected.
3
Chassis Mismatch is detected.
SAS IOM health is downgraded
The SAS IOM health is downgraded if:
16
92
Troubleshooting