Dell XPS Owners Manual - Page 52

Dell Diagnostics, When to Use the Dell Diagnostics

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Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTE: The Dell Diagnostics only operate on Dell computers. Starting the Dell Diagnostics 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press immediately. NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals to open the Boot Device Menu. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again. 3 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition, and then press . NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup. 4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see "Dell Diagnostics Main Menu" on page 53). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer. 52 Troubleshooting Tools

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52
Troubleshooting Tools
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTE:
The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics
1
Turn on (or restart) your computer.
2
When the DELL logo appears, press <F12> immediately.
NOTE:
Keyboard failure may result when a key is held down for extended periods of time. To avoid possible
keyboard failure, press and release <F12> in even intervals to open the
Boot Device Menu
.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop, then shut down your computer and try again.
3
At the
Boot Device Menu
, use the up- and down-arrow keys or press the appropriate number on the
keyboard to highlight
Boot to Utility Partition
, and then press <Enter>.
NOTE:
The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the
computer boots according to the boot sequence specified in system setup.
4
At the Dell Diagnostics
Main Menu
, left-click with the mouse, or press <Tab> and then <Enter>, to
select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).
NOTE:
Write down any error codes and problem descriptions exactly as they appear and follow the
instructions on the screen.
5
After all tests have completed, close the test window to return to the Dell Diagnostics
Main
Menu
.
6
Close the
Main Menu
window
to exit the Dell Diagnostics and restart the computer.