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Epson P400 User Manual - Page 129

Network Software Cannot Find Product on a Network, Solving Network Problems

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• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi-Fi or Wired Networking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non- ASCII characters. • Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. 129

Section	Page
Contents	3
Product Basics	10
Control Panel Buttons and Lights	10
Product Parts Locations	11
Product Parts - Front	11
Product Parts - Inside	12
Product Parts - Back	13
The Power Off Timer	13
Changing the Power Off Timer Setting - Windows	14
Changing the Power Off Timer Setting - OS X	15
Epson Connect Solutions for Smartphones, Tablets, and More	15
Using the Epson iPrint Mobile App	16
Wi-Fi or Wired Networking	17
Wi-Fi Infrastructure Mode Setup	17
Wi-Fi Protected Setup (WPS)	18
Using WPS to Connect to a Network	18
Printing a Network Status Sheet	19
Changing or Updating Network Connections	19
Accessing the Web Config Utility	19
Changing a USB Connection to a Wi-Fi Connection	19
Changing a Wi-Fi Connection to a Wired Network Connection	20
Connecting to a New Wi-Fi Router	20
Loading Media	22
Loading Paper in the Sheet Feeder	22
Loading Fine Art Media	24
Loading Posterboard and Thick Media	28
Loading Roll Paper	30
Cutting and Removing Roll Paper	34
Cut Sheet Media Loading Capacity	36
Available Epson Papers	38
Borderless Paper Type Compatibility	43
Paper or Media Type Settings - Product Software	44
Printing from a Computer	46
Printing with Windows	46
Selecting Basic Print Settings - Windows	46
Print Quality Options - Windows	49
Color Management Options - Windows	49
Advanced Color Controls - Windows	51
Paper Source Options - Windows	51
Using Layout Manager - Windows Only	53
Selecting Print Layout Options - Windows	59
Reduce/Enlarge Options - Windows	60
Multi-Page Printing Options - Windows	60
Double-sided Printing Options - Windows	61
Selecting Additional Settings - Windows	61
Printing Your Document or Photo - Windows	63
Checking Print Status - Windows	65
Saving, Sharing, and Customizing the Printer Settings	65
Saving and Sharing Print Settings - Windows	66
Saving and Sharing Media Settings - Windows	67
Editing Print Setting Displays - Windows	68
Selecting Default Print Settings - Windows	70
Changing the Language of the Printer Software Screens	72
Changing Automatic Update Options	73
Printing with OS X	74
Selecting Basic Print Settings - OS X	74
Advanced Color Settings - OS X	78
Output Resolution Settings - OS X	80
Print Options - OS X	80
Selecting Roll Paper Settings - OS X	80
Selecting Print Layout Options - OS X	82
Managing Color - OS X	82
Color Matching Options - OS X	83
Sizing Printed Images - OS X	84
Selecting Printing Preferences - OS X	84
Printing Preferences - OS X	85
Printing Your Document or Photo - OS X	85
Checking Print Status - OS X	86
Managing Colors with Profiles	87
Printing on CDs/DVDs	88
Loading a CD/DVD	88
Removing a Printed CD/DVD	90
Printing on CDs/DVDs from a Computer	91
Starting Epson Print CD - Windows	91
Printing Your CD/DVD Design - Windows	92
Starting Epson Print CD - OS X	93
Printing Your CD/DVD Design - OS X	94
Replacing Ink Cartridges	96
Check Cartridge Status	96
Checking Cartridge Status with Windows	96
Checking Cartridge Status with OS X	99
Purchase Epson Ink Cartridges	100
Ink Cartridge Part Numbers	100
Removing and Installing Ink Cartridges	101
Adjusting Print Quality	106
Print Head Maintenance	106
Print Head Nozzle Check	106
Checking the Nozzles Using the Control Panel	106
Checking the Nozzles Using a Computer Utility	108
Print Head Cleaning	110
Cleaning the Print Head Using the Control Panel	110
Cleaning the Print Head Using a Computer Utility	111
Print Head Alignment	114
Aligning the Print Head Using a Computer Utility	114
Using Ink Density Optimization	117
Cleaning the Paper Guide Rollers	117
Cleaning and Transporting Your Product	119
Cleaning Your Product	119
Transporting Your Product	119
Solving Problems	122
Checking for Software Updates	122
Product Light Status	123
Running a Product Check	126
Solving Setup Problems	126
Noise After Ink Installation	127
Software Installation Problems	127
Solving Network Problems	128
Product Cannot Connect to a Wireless Router or Access Point	128
Network Software Cannot Find Product on a Network	129
Product Does Not Appear in OS X Printer Window	130
Cannot Print Over a Network	130
Solving Paper Problems	131
Paper Feeding Problems	132
Paper Jam Problems - Sheet Feeder	133
Paper Jam Problems - Rear Manual Feed Tray	136
Paper Jam Problems - Thick Media or CD/DVD	137
Paper Jam Problems - Roll Paper	137
Paper Ejection Problems	138
Solving Problems Printing from a Computer	139
Nothing Prints	139
Noise Occurs, But Nothing Prints	140
Product Icon Does Not Appear in Windows Taskbar	141
Error After Cartridge Replacement	141
Printing is Slow	142
Solving Page Layout and Content Problems	143
Inverted Image	143
Too Many Copies Print	143
Blank Pages Print	144
Incorrect Margins on Printout	144
Border Appears on Borderless Prints	145
Incorrect Characters Print	145
Incorrect Image Size or Position	146
Slanted Printout	146
Solving Print Quality Problems	147
White or Dark Lines in Printout	147
Blurry or Smeared Printout	148
Faint Printout or Printout Has Gaps	149
Grainy Printout	150
Incorrect Colors	151
Solving CD/DVD Problems	152
Image Not Centered on CD/DVD	152
Image Does Not Cover Printable Area of Disc	152
Ink Smears on CD/DVD	152
Faint Image on CD/DVD	152
Uninstall Your Product Software	153
Uninstalling Printing Software - Windows	153
Uninstalling Product Software - OS X	154
Where to Get Help	154
Technical Specifications	156
Windows System Requirements	156
OS X System Requirements	157
Paper Specifications	157
Printable Area Specifications	159
Ink Cartridge Specifications	163
Dimension Specifications	164
Electrical Specifications	164
Environmental Specifications	165
Interface Specifications	166
Network Interface Specifications	166
Safety and Approvals Specifications	166
Notices	168
Important Safety Instructions	168
General Printer Safety Instructions	168
Ink Cartridge Safety Instructions	169
Wireless Connection Safety Instructions	170
FCC Compliance Statement	171
Trademarks	171
Copyright Notice	172
A Note Concerning Responsible Use of Copyrighted Materials	172
Default Delay Times for Power Management for Epson Products	173

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• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

Parent topic:

Solving Network Problems

Related concepts

Uninstall Your Product Software