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HP 170X HP JetDirect 170X - Installation and Configuration Guide - Page 48

Troubleshooting, The 170X Configuration

UPC - 882780300699

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7 Troubleshooting This chapter describes how to diagnose and correct problems associated with the HP Jetdirect 170X print server. To troubleshoot the 170X, you will need the following items: q Your printer's user guide q A 170X configuration page q Online help files provided with HP's Web JetAdmin or JetAdmin software q The diagnostics tools and utilities provided with your network software (such as Novell's PCONSOLE or NWADMIN utilities) For Internet users, access HP's website for troubleshooting Jetdirect print servers: www.hp.com/support/net_printing. Select your product type and number and, when displayed, select Support Documents. Then select Troubleshooting. The 170X Configuration Page The 170X configuration page is an important troubleshooting tool. The information on this page reveals the status of your network and the 170X. The ability to print a configuration page is an indication that the hardware is operating correctly. To generate a configuration page, press the Test button on the 170X. Troubleshooting 7-1 7 Troubleshooting

Section	Page
Table of Contents	4
Introduction	8
Product Overview	8
What’s Included	9
For Further Help	9
Network Printing Basics	10
Installation Overview	12
Configuration for Network Printing	12
Customer Support	13
Electronic Services	13
HP Support By Phone	14
Where Do I Begin?	16
Which CD-ROM Do I Use?	17
Do You Have Everything That You Need?	18
A working network with an available network connection	18
For Windows systems, the printer’s software driver	18
Other HP Installation Software	19
Install Network Printer Wizard (Windows)	20
HP Web JetAdmin	21
HP IP/IPX Printer Gateway for NDPS	23
Installing the HPJetdirect 170X Print Server	26
LEDs	27
Install the 170X Hardware	28
Print a 170X Configuration Page	29
Using the CD-ROM to Install the Printer on Your System	30
Microsoft or Novell NetWare Networks	31
To Use the HP Install Network Printer Wizard	32
To View Documents on the CDROM	35
Using the Embedded Web Server	38
Supported Web Browsers	39
Supported HP Web JetAdmin Version	39
Viewing the Embedded Web Server	39
Special Features	40
Operating Notes	41
FTP Printing	42
Requirements	42
Print Files	43
Using FTP Printing	43
FTP Connections	43
FTP Login	44
Ending the FTP Session	45
Commands	45
Example of an FTP Session	46
Troubleshooting	48
The 170X Configuration Page	48
Resetting Configuration to Factory Defaults	51
Troubleshooting Steps	51
Verify the printer works properly	51
Verify the 170X hardware works properly	52
Verify that you can print to the printer when it’s attached directly to a PC	52
Novell NetWare (nonNDPS) Checklists	53
File Server Checklist	53
Server-to-Printer Connection Checklist	53
Workstation Checklist	54
Workstation-to-Print Server Checklist	54
Microsoft Windows 98, 2000, NT 4.0 Checklist	55
HPJetdirect ConfigurationPageMessages	56
Overview	56
Technical Specifications and Regulatory Statements	74
Specifications	74
Supported Networks	74
Hardware	74
Regulatory Statements	78
Warranty Service	82