HP 170X HP JetDirect 170X - Installation and Configuration Guide - Page 54

Workstation Checklist, Workstation-to-Print Server Checklist, Troubleshooting 7-7 - drivers

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Workstation Checklist 1. Is the workstation running the network software? Make sure the network operating system software is loaded. If you cannot load your network software, see your network software documentation. 2. Is your software application correctly configured to print to the network printer? Make sure your software application is printing to the correct port using the correct driver and that the port is configured correctly. Workstation-to-Print Server Checklist 1. Is the workstation connected to the shared queue for the network printer? s Use PCONSOLE to verify that a printed job is queued to the intended queue. s Use PCONSOLE to verify that a print queue is not on hold. s Use PCONSOLE to verify that the print queue is being serviced by a print server. 2. Is Novell's CAPTURE utility running? Use the CAPTURE or NPRINT command to send data to the printer. 3. Is another printer taking jobs from the queue before the new printer can service the jobs? Disassociate one of the 2 printers from the queue or make sure the 170X has a unique name. Troubleshooting 7-7 7 Troubleshooting

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Troubleshooting 7-7
Trouble-
shooting
7
Workstation Checklist
1.
Is the workstation running the network software?
Make sure the network operating system software is loaded. If you
cannot load your network software, see your network software
documentation.
2.
Is your software application correctly configured to print to the
network printer?
Make sure your software application is printing to the correct port
using the correct driver and that the port is configured correctly.
Workstation-to-Print Server Checklist
1.
Is the workstation connected to the shared queue for the network
printer?
■
Use PCONSOLE to verify that a printed job is queued to the
intended queue.
■
Use PCONSOLE to verify that a print queue is not on hold.
■
Use PCONSOLE to verify that the print queue is being serviced
by a print server.
2.
Is Novell
’
s CAPTURE utility running?
Use the CAPTURE or NPRINT command to send data to the
printer.
3.
Is another printer taking jobs from the queue before the new printer
can service the jobs?
Disassociate one of the 2 printers from the queue or make sure the
170X has a unique name.