HP 3015 HP LaserJet 3015 All-in-One - User Guide - Page 106
Device control panel error messages appear, Resolving common error messages, Critical error messages - fuser jam
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Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display, and how to clear them. Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display. Door open or no print cartridge The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide. After you have checked the print cartridge, close the print cartridge door securely. When the problem is solved, the device either completes the current job or returns to the Ready state. Add paper. [enter] to continue The device is out of print media. Load media into the media input tray or the priority input slot. For information about loading media into the input trays, see the start guide. If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray. When the problem is solved, press MENU/ENTER. The device either completes the current job or returns to the Ready state. Critical error messages When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CIS Scanner Error ● Scanner Bulb failure If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com. 96 Chapter 8 Troubleshooting ENWW