Is the quality of the graphics poor?
..................................................................................
84
Media jams occur in the printer
...............................................................................................
85
To clear a media jam
........................................................................................................
85
To clear other media jams
................................................................................................
87
Tips to avoid media jams
..................................................................................................
88
Print quality is unacceptable
...................................................................................................
89
Light print or fade
..............................................................................................................
89
Toner specks
....................................................................................................................
89
Dropouts
...........................................................................................................................
90
Vertical lines
.....................................................................................................................
90
Gray background
..............................................................................................................
91
Toner smear
.....................................................................................................................
91
Loose toner
.......................................................................................................................
92
Vertical repetitive defects
.................................................................................................
92
Misformed characters
.......................................................................................................
93
Page skew
........................................................................................................................
93
Curl or wave
......................................................................................................................
94
Wrinkles or creases
..........................................................................................................
94
Toner scatter outline
.........................................................................................................
95
Device control panel error messages appear
.........................................................................
96
Resolving common error messages
.................................................................................
96
Critical error messages
.....................................................................................................
96
Alert messages
.................................................................................................................
97
Warning messages
...........................................................................................................
97
No copy came out
...................................................................................................................
99
Is media loaded in the input tray?
....................................................................................
99
Is the original loaded correctly?
........................................................................................
99
Is the ADF media lever set correctly?
..............................................................................
99
Copies are blank, or images are missing or faded
...............................................................
100
Has the sealing tape been removed from the print cartridge?
.......................................
100
Is the print cartridge low on toner?
.................................................................................
100
Is the original of poor quality?
........................................................................................
100
Does the original have a colored background?
..............................................................
100
Copy quality is unacceptable
................................................................................................
101
Preventing problems
.......................................................................................................
101
Media jams occur in the automatic document feeder (ADF)
................................................
102
Typical automatic document feeder (ADF) jam locations
..............................................
102
Automatic document feeder (ADF) media lever
.............................................................
102
To clear a media jam from the automatic document feeder (ADF)
................................
103
Copy defects are apparent
....................................................................................................
104
Vertical white or faded stripes
........................................................................................
104
Blank pages
....................................................................................................................
104
Wrong original was copied
.............................................................................................
105
Too light or dark
..............................................................................................................
105
Unwanted lines
...............................................................................................................
105
Black dots or streaks
......................................................................................................
105
Unclear text
.....................................................................................................................
105
Reduced size
..................................................................................................................
105
Scanned image is of poor quality
..........................................................................................
106
Is the original a second-generation photo or picture?
....................................................
106
Is the image quality better when the document is printed?
............................................
106
Is the image skewed (crooked)?
....................................................................................
106
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect?
............................................................................................................................
106
Do graphics look different from the original?
..................................................................
106
Part of the image did not scan
..............................................................................................
107
vi
ENWW