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HP 3015 HP LaserJet 3015 All-in-One - User Guide - Page 148

Obtaining hardware service

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Obtaining hardware service Note CAUTION CAUTION Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com. To obtain hardware service If your hardware should fail during the warranty period, HP offers the following support options: ● HP repair services. You can return the device to an HP repair center, depending on your location. You can also obtain telephone support by calling the appropriate telephone number listed on the support flyer that came with the device. ● HP authorized service provider. You can return the unit to a local authorized service dealer. Returning the unit When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs. Shipping damage resulting from inadequate packaging is the customer's responsibility. See the following repackaging guidelines. Repackaging guidelines ● If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit. ● Remove and retain the print cartridge. Toner left in the device during shipping can damage the device. ● Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions. ● Include the completed copy of the service information form below. Note on the form which items were returned. ● Use the original shipping container and packaging materials, if possible. ● Include samples that illustrate the problems you are having, if applicable. ● Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag. 138 Appendix E Service and support ENWW

Section	Page
Getting to know your device	11
Identifying the hp LaserJet 3015 all-in-one	12
Package contents	12
Device features	13
Identifying the hardware components	14
HP LaserJet 3015 all-in-one hardware components	14
Identifying the device control panel components	15
Identifying the software components	16
Print-media specifications	17
Supported paper weights and sizes	17
Changing the settings by using the hp toolbox or the device control panel	19
Using the hp toolbox	20
Supported operating systems	20
Supported browsers	20
To view the hp toolbox	20
The hp toolbox sections	21
Using the device control panel	23
Printing a configuration page	23
Printing a device control panel menu map	23
Restoring the factory-set defaults	23
Changing the device control panel display language	24
Changing the default media size	24
Using the device volume controls	24
Printing	27
Printing by using manual feed	28
To print by using manual feed	28
Stopping or canceling a print job	29
Printer drivers	30
Changing print settings	30
Understanding print-quality settings	31
To temporarily change print-quality settings	31
To change print-quality settings for all future jobs	31
To use EconoMode (to save toner)	31
Optimizing print quality for media types	33
To gain access to the optimizing feature	33
Device media specifications	34
Guidelines for using media	35
Paper	35
Common media problems table	35
Labels	35
Transparencies	36
Envelopes	36
Card stock and heavy media	37
Selecting media for the automatic document feeder (ADF)	39
Automatic document feeder (ADF) specifications	39
Printing on envelopes	40
To print on one envelope	40
To print on multiple envelopes	41
Printing on transparencies and labels	43
To print on transparencies or labels	43
Printing on letterhead and preprinted forms	45
To print on letterhead and preprinted forms	45
Printing on custom-sized media or card stock	46
To print on custom-sized media or card stock	46
Printing on both sides of the media (manual duplexing)	47
To manually duplex	47
Printing multiple pages on a single sheet of media	49
To print multiple pages on a single sheet	49
Printing booklets	50
To print booklets	50
Printing watermarks	52
To use the watermark feature	52
Copying	53
Loading originals to copy	54
To load originals into the automatic document feeder (ADF) input tray	54
Starting a copy job	56
Canceling a copy job	56
Adjusting the copy quality	57
To adjust the copy quality for the current job	57
To adjust the default copy quality	57
Adjusting the lighter/darker (contrast) setting	58
To adjust the lighter/darker setting for the current job	58
To adjust the default lighter/darker setting	58
Reducing or enlarging copies	59
To reduce or enlarge copies for the current job	60
To change the default copy size	60
Changing the default copy-collation setting	62
To change the default copy-collation setting	62
Changing the default number of copies	63
To change the default number of copies	63
Copying two-sided originals	64
To copy a multiple-page stack of two-sided originals	64
Scanning	65
Loading originals to scan	66
Loading originals into the automatic document feeder (ADF) input tray	66
Understanding scanning methods	68
Canceling a scan job	69
Scanning from the device control panel	70
Programming the Scan to button	70
Scanning to e-mail	70
Scanning to a folder	70
Scanning by using hp LaserJet Scan software	71
Scanning to e-mail	71
To scan to a file	71
Scanning to another software program	72
Scanning to the Readiris OCR software	73
Scanning by using TWAIN-compliant and WIA-compliant software	74
Using TWAIN-compliant and WIA-compliant software	74
Scanning by using OCR	75
Readiris	75
Scanner resolution and color	76
Resolution and color guidelines	76
Color	77
Faxing	79
Cleaning and maintenance	81
Cleaning the outside of the device	82
To clean the exterior	82
To clean the glass	82
Cleaning the media path	83
To clean the media path	83
Troubleshooting	85
Device does not turn on	86
Is power reaching the device?	86
The device control panel display has black lines or dots, or fades	87
Black lines or dots	87
Faded device control panel display	87
Pages print but are totally blank	88
Is the sealing tape still in the print cartridge?	88
Does the configuration page print?	88
Does the document contain blank pages?	88
Is the original loaded correctly?	88
Pages did not print	89
Does a message appear on your computer screen?	89
Is media being pulled into the device correctly?	89
Are media jams present?	89
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?	89
Are other devices running on your computer?	89
Pages printed, but a problem exists	90
Is the print quality poor?	90
Is the printed page different from what appears onscreen?	90
Are the device settings appropriate for the print media?	90
Onscreen error messages appear	91
Printer not responding/error writing to LPT1	91
Cannot access port (in use by another application)	91
Paper-handling problems exist	92
Print is skewed (crooked)	92
More than one sheet feeds at one time	92
Device does not pull media from the media input tray	92
Media curls when fed through device	92
Printed page is different from what appears onscreen	93
Is the text garbled, incorrect, or incomplete?	93
Are graphics or text missing? Are there blank pages?	93
Is the page format different from the format on another printer?	94
Is the quality of the graphics poor?	94
Media jams occur in the printer	95
To clear a media jam	95
To clear other media jams	97
Tips to avoid media jams	98
Print quality is unacceptable	99
Light print or fade	99
Toner specks	99
Dropouts	100
Vertical lines	100
Gray background	101
Toner smear	101
Loose toner	102
Vertical repetitive defects	102
Misformed characters	103
Page skew	103
Curl or wave	104
Wrinkles or creases	104
Toner scatter outline	105
Device control panel error messages appear	106
Resolving common error messages	106
Critical error messages	106
Alert messages	107
Warning messages	107
No copy came out	109
Is media loaded in the input tray?	109
Is the original loaded correctly?	109
Is the ADF media lever set correctly?	109
Copies are blank, or images are missing or faded	110
Has the sealing tape been removed from the print cartridge?	110
Is the print cartridge low on toner?	110
Is the original of poor quality?	110
Does the original have a colored background?	110
Copy quality is unacceptable	111
Preventing problems	111
Media jams occur in the automatic document feeder (ADF)	112
Typical automatic document feeder (ADF) jam locations	112
Automatic document feeder (ADF) media lever	112
To clear a media jam from the automatic document feeder (ADF)	113
Copy defects are apparent	114
Vertical white or faded stripes	114
Blank pages	114
Wrong original was copied	115
Too light or dark	115
Unwanted lines	115
Black dots or streaks	115
Unclear text	115
Reduced size	115
Scanned image is of poor quality	116
Is the original a second-generation photo or picture?	116
Is the image quality better when the document is printed?	116
Is the image skewed (crooked)?	116
Does the scanned image show blotting, lines, vertical white stripes, or any other defect?	116
Do graphics look different from the original?	116
Part of the image did not scan	117
Was the original loaded correctly?	117
Does the original have a colored background?	117
Are text or images on the back of a two-sided original appearing in the scan?	117
Is the original longer than 381 mm15 inches?	117
Is the original too small?	117
Is the media size correct?	117
The scan takes too long	118
Is your resolution or color level set too high?	118
Is your software set to scan in color?	118
Did you send a print job or copy job before you tried to scan?	118
Is your computer set for bidirectional communication?	118
Error messages appear	119
Common scanning error messages	119
Scan quality is unacceptable	120
Preventing problems	120
Blank pages	120
Too light or dark	120
Unwanted lines	120
Black dots or streaks	120
Unclear text	120
Specifications	121
HP LaserJet 3015 all-in-one	123
HP LaserJet 3015 all-in-one specifications	123
HP LaserJet 3015 all-in-one battery	125
Regulatory Information	127
FCC regulations	128
Telephone consumer protection act (United States)	129
IC CS-03 requirements	130
Regulatory information for the European Union countries/regions	130
Safety statements	131
Laser safety statement	131
Canada DOC regulations	131
Laser statement for Finland	132
Korean EMI statement	132
Australia	133
Declaration of Conformity	134
Environmental product stewardship program	135
Protecting the environment	135
Ozone production	135
Energy consumption	135
Toner consumption	135
Paper use	135
Plastics	135
HP LaserJet printing supplies	136
HP printing supplies returns and recycling program information	136
U.S. returns	136
Non-U.S. returns	136
Paper	136
Material restrictions	136
Nederlands	137
For more information	137
Material safety data sheets	138
HP limited warranty statement	139
HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY	139
HP parts and accessories	141
Ordering HP parts and accessories	142
HP parts and accessories chart	142
HP LaserJet print cartridges	144
HP policy on non-HP print cartridges	144
To install a print cartridge	144
Storing print cartridges	144
Print cartridge life expectancy	144
Recycling print cartridges	144
Saving toner	145
Service and support	147
Obtaining hardware service	148
To obtain hardware service	148
To remove the media input tray	149
Extended warranty	150
Service information form	151
Glossary	153