HP 5100 HP LaserJet 5100 Series - User Guide - Page 104

96

Chapter 4:

Problem Solving

ENWW

3

Can you print from a software application?

Go to step

4

.

YES

NO

The job will

not print.

A message

other than

READY

is

displayed.

If the job will not print, and a message is displayed, see page 83.

The printer might

have received a

nonstandard PS

code. From the

Configuration

Menu in the

printer’s control

panel, set

PERSONALITY

to

PS

for this print job

only. After the job

has printed, return

the setting to

AUTO

(page B-11).

Print a short document from a software

application.

Make sure the print

job is a PS job, and

that you are using

the PS driver.

The printer might

have received PS

code when it is set

to PCL. From the

Configuration

Menu, set

PERSONALITY

to

AUTO

(page B-11).

From the computer, check to see if the printer has been paused.

If the printer is on a network, check that you are printing to the correct printer. To

verify that it is not a network problem, connect the computer directly to the printer

with a parallel cable, change the port to LPT1, and try to print.

Check the interface cable connections. Disconnect and reconnect the cable at the

computer and the printer.

Test the cable by trying it on another computer (if possible).

If you are using a parallel connection, make sure the cable is IEEE-1284 compliant.

If the printer is on a network, print a configuration page (page 105) and verify in the

Protocol Information that the server name and the node name match the names in

the printer driver.

To verify that it is not a computer problem, print from another computer (if possible).

Make sure the print job is being sent to the correct port (LPT1, or network printer

port, for example).

Check that you are using the proper printer driver (page 19).

Reinstall the printer driver. (See the start guide.)

Check that the port is configured and working properly. (One way to check this is to

connect another printer to that port and print.)

If printing with the PS driver, from the Printing Menu in the printer’s control panel, set

PRINT PS ERRORS=ON

, then print the job again. If an error page prints, see the

instructions in the next column.

From the Configuration Menu in the printer’s control panel, make sure that

PERSONALITY=AUTO

(page B-11).

You might be missing a printer message that could help you solve the problem. From

the Configuration Menu in the printer’s control panel, temporarily turn the Clearable

Warnings and Auto Continue settings off (page B-13) and then print the job again.

Section	Page
Contents	5
Printer Basics	9
Overview	9
Printer Features and Benefits	10
Printer Information	13
Printer Parts and Locations	15
Accessories and Supplies	16
Suggested Accessories	16
Ordering Information	17
Control Panel Layout	20
Control Panel Lights	20
Control Panel Keys	21
Control Panel Menus	22
Configure the control panel display language (Optional)	23
Printer Software	24
Printer Drivers	25
Software for Windows	27
Software for Macintosh Computers	29
Software for Linux	30
Printing Tasks	31
Overview	31
Selecting the Output Bin	32
Printing to the Top Output Bin	33
Printing to the Rear Output Bin	34
Loading Tray 1	36
Loading Tray 2	37
Loading the 500-Sheet Tray (Optional)	39
Printing Both Sides of Paper (Optional Duplexer)	41
Printing Special Paper	46
Printing Letterhead, Prepunched, or Preprinted Paper	46
Printing Envelopes	48
Printing Labels	50
Printing Transparencies	51
Printing Rotated Paper	52
Printing Full-Bleed Images	54
Printing Cards, Custom-Size and Heavy Paper	55
Printing Vellum	60
Advanced Printing Tasks	61
Using Features in the Printer Driver	61
Customizing Tray 1 Operation	63
Printing by Type and Size of Paper	65
Job Retention	67
Proofing and Holding a Job	69
Printing a Private Job	71
Storing a Print Job	73
Printer Maintenance	75
Overview	75
Performing Routine Maintenance	76
Managing the Print Cartridge	77
HP Policy on Non-HP Print Cartridges	77
Print Cartridge Storage	77
Print Cartridge Life Expectancy	77
Continue Printing When Toner is Low	78
Cleaning the Printer	80
Problem Solving	83
Overview	83
Clearing Paper Jams	84
Clearing Jams from the Input Tray Areas	85
Clearing Jams from the Top Cover Area	86
Clearing Jams from the Output Areas	87
Clearing Jams from the Optional Duplexer	88
Solving Repeated Paper Jams	90
Understanding Printer Messages	91
Correcting Output Quality Problems	100
Determining Printer Problems	102
Troubleshooting Flowchart	102
Troubleshooting Flowchart for MacintoshUsers	108
Linux Problem Solving	111
Checking the Printer’s Configuration	112
Menu Map	112
Configuration Page	113
PCL or PS Font List	115
Specifications	117
Overview	117
Paper Specifications	118
Polyester media	119
Supported Sizes and Weights of Paper	120
Supported Types of Paper	123
Labels	126
Transparencies	126
Vellum	127
Envelopes	127
Card Stock and Heavy Paper	129
Printer Specifications	131
Physical Dimensions	131
Environmental Specifications	134
Control Panel Menus	137
Overview	137
Private/Stored Jobs Menu	138
Information Menu	139
Paper Handling Menu	140
Print Quality Menu	142
Printing Menu	144
Configuration Menu	147
I/O Menu	152
EIO Menu (5100tn/5100dtn)	154
Resets Menu	156
Printer Memory and Expansion	157
Overview	157
Installing a DIMM	158
Checking Memory Installation	161
Adjusting Memory Settings	162
Installing EIO Cards/Mass Storage	164
Printer Commands	165
Overview	165
Understanding PCL Printer Command Syntax	166
Combining Escape Sequences	167
Selecting PCL Fonts	168
Common PCL Printer Commands	169
Embedded Web Server	173
To access the embedded Web server	173
Home Pages	174
Device Pages	175
Networking Pages	176
Glossary	177

HP 5100 HP LaserJet 5100 Series - User Guide - Page 104

READY, Can you print from a software application?

Page 104 highlights