Home » HP Manuals » Laser Printers » HP 9050 » Manual Viewer

HP 9050 HP LaserJet 9040mfp/9050mfp - User Guide - Page 167

Software, computer, and product interface problems - laserjet error codes

UPC - 829160315386

Add to My Manuals
Save this manual to your list of manuals

Page 167 highlights

Software, computer, and product interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (see PCL or PS font list). A page prints with clipped margins. If the page margins are clipped, you might have to print the page at 300-dpi resolution or install more memory. Also try turning off Resource Saving and I/O Buffering. A PS error page prints. ● Make sure the print job is a PS job. ● Check to see whether your program expected you to send a setup or PS header file to the MFP. ● Check the MFP setup in your software application to make sure that the MFP is selected. ● Check cable connections to ensure that they are secure. ● Reduce the complexity of the graphic. ● Add available memory by turning on Resource Saving. A text listing of PS commands prints instead of your PS print job. The control panel PERSONALITY=AUTO setting might have been confused by a nonstandard PS code. Check the PERSONALITY setting to see if it is set to PS or PCL. If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job only. When the job has printed, return the setting to AUTO. Attempted to use a disk-resident font, but the MFP substituted a different font. If you are using PCL, print the PCL Font Page, and verify that the font is on the disk. If you are using PS, print the PS Font Page and make sure that the font is on the disk. If the font is not on the disk, use the Device Storage Manager or the Macintosh-based HP LaserJet utility to download the font. Auto setup did not automatically set up the MFP. ● Set up the MFP manually by selecting Configure. ● Select an alternate PPD (See Communicating by using an optional HP Jetdirect print server). ● The PPD might have been renamed. If so, select the renamed PPD (See Communicating by using an optional HP Jetdirect print server). ● A network queue might be present. Blank pages print. ● Turn the MFP off and then back on. ● Make sure the print cartridge is installed properly. Cannot access Tray 2 or 3, Make sure that the tray guides are adjusted correctly for the paper size or Tray 4. you are using (see Loading input trays). ENWW Software, computer, and product interface problems 163

Section	Page
The basics	11
Overview	11
Features and benefits of the MFP	11
Parts and accessories	15
External view of MFP	17
Helpful software for increased flexibility	18
Software features	18
Drivers	19
Software for Macintosh computers	22
Installing the printing system software	23
Uninstalling the software	26
Software for networks	27
HPWeb Jetadmin	27
Communicating by using the HPJetdirect embedded print server	29
Communicating by using the HPJetdirect print server	29
Embedded Web Server	29
HPToolbox	30
Supported operating systems	30
To view HPToolbox	31
HPToolbox sections	31
Loading input trays	33
Loading Tray1	33
Loading Trays2, 3, and 4	36
Configuring the trays by using the Paper Handling menu	44
The control panel	45
Overview	45
Control-panel layout	46
Control panel features	47
Home screen navigation	48
Help system	49
“What is this?” Help	49
“Show me how” Help	49
Printing	51
Overview	51
Orienting media	52
Basic printing instructions	57
Selecting the output bin	58
Selecting an output location	59
Printing on envelopes	59
Printing on special paper	62
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	62
Printing on labels	62
Printing on transparencies	63
Guidelines for customsize paper, card stock, and heavy paper	63
Printing on full-bleed paper	63
Printing on both sides of paper (duplexing)	64
Using features in the printer driver	65
Setting the registration	66
To set the registration	66
Different first page	67
Including a blank back page	68
Printing multiple pages on one sheet of paper	68
Customizing Tray 1 operation	69
Printing from Tray 1 when the loaded paper is requested	69
Manually feeding paper from Tray 1	69
Specifying paper to print on	70
Benefits of printing by type and size of paper	70
Job storage features	71
Printing a private job	71
Releasing private jobs	72
Deleting a private job	72
Storing a print job	72
Printing a stored job	73
Deleting a stored job	73
Creating a QuickCopying job	74
Printing additional copies of QuickCopy jobs	74
Deleting a QuickCopy job	74
Proofing and holding a job	75
Printing the remaining copies of a held job	75
Deleting a held job	75
Copying	77
Overview	77
Copy-screen navigation	78
Cancel button	78
OK button	78
Basic copying instructions	79
Copying by using the default settings	79
Copying by using user-defined settings	79
Copying by using the scanner glass	81
Copying by using the ADF	81
Copying books	81
Using Job Mode	82
Modifying copy settings for the current job	82
Adjusting the copy contrast	82
Reducing or enlarging copies	82
Enhancing copies	82
Copying multiple sized originals	83
Creating a stored copy job	83
Selecting the output bin	84
E-mail	85
Overview	85
E-mail screen navigation	86
Help button	86
From: field	86
Clear All button	87
E-mail basics	88
Introduction to e-mail	88
Loading documents	88
Sending documents	88
Using the address book	90
Creating a recipient list	90
Local address book	91
Typing e-mail body text	92
More information	92
Faxing	93
Output devices	95
Overview	95
3,000-sheet stacker	96
Paper handling features	96
3,000-sheet stacker/stapler	96
Paper handling features	96
Using the stapler	96
Multifunction finisher	99
Paper handling features	99
Using the stapler	99
Making booklets	103
8-bin mailbox	103
Output features	103
Security features	105
Overview	105
Foreign Interface Harness (FIH)	106
Requirements	106
Using the FIH	106
Secure Disk Erase	107
Data affected	107
Gaining access to Secure Disk Erase	107
Additional Information	108
Security Lock	109
Job storage features	109
DSS authentication	109
MFP maintenance	111
Overview	111
Cleaning the MFP	112
General cleaning	112
Cleaning the ADF delivery system	115
Managing the print cartridge	120
Non-HP print cartridge	120
Print cartridge authentication	120
Print cartridge storage	120
Checking the toner level	121
Print cartridge conditions	122
Order cartridge	122
Replace cartridge	122
Printer maintenance kit	124
Problem solving	125
Overview	125
Clearing jams	126
Clearing jams from the input tray areas	127
Clearing jams from the duplex printing accessory (duplexer)	131
Clearing jams from the output areas	133
To clear jams in the 8-bin mailbox	146
Solving repeated jams	147
Understanding MFP messages	148
Resolving control panel messages	149
Correcting output quality problems	161
Preventing wrinkles on envelopes	165
Detecting MFP problems	165
Determining MFP problems	165
Software, computer, and product interface problems	167
Communicating by using an optional HPJetdirect print server	174
Communicating by using the HPJetdirect embedded print server	174
Checking the MFP configuration	175
Menu map	175
Configuration page	176
Jetdirect page	177
Supplies status page	178
Usage page	179
PCL or PS font list	179
Event log page	180
Printing a paper path test	181
Specifications	183
Overview	183
Paper weight equivalence table	184
Media specifications	187
Supported sizes of paper for input and output	188
Supported types of paper	191
Labels	192
Transparencies	192
Envelopes	192
Card stock and heavy paper	193
Environmental specifications	194
Power consumption	194
Power requirements	194
Acoustical specifications	195
Operating environment	196
Control panel menus	197
Overview	197
Retrieve job menu	199
Information menu	199
Paper handling menu	200
Configure device menu	201
Originals submenu	201
Copying submenu	202
Enhancement submenu	202
Sending submenu	203
Printing submenu	204
Print quality submenu	207
System setup submenu	208
I/O submenu	211
Resets submenu	214
Fax menu	214
Diagnostics menu	215
Service menu	216
MFP memory and expansion	217
Overview	217
Determining memory requirements	217
Installing memory	218
To install DDR memory DIMMs	218
To install a compact flash memory card	221
Checking memory installation	223
Saving resources (permanent resources)	223
Web access feature	224
Using the Web access feature	224
Regulatory information	225
Environmental product stewardship program	225
Protecting the environment	225
Power consumption	225
Toner consumption	225
Paper use	225
Plastics	226
HPLaserJet printing supplies	226
HPprinting supplies returns and recycling program information	226
Paper	226
Material restrictions	226
Material safety data sheets	227
Extended warranty	227
For more information	227
Administration tasks	229
Overview	229
Embedded Web server	230
Configuring and verifying an IP address	231
TCP/IP assignment	231
Automatic discovery	231
Dynamic Host Configuration Protocol (DHCP)	231
Verifying the TCP/IP configuration	231
Changing an IP address	231
Embedded Web server	232
Digital sending configuration applet	232
LDAP addressing settings	232
Preferences settings	233
Finding the IP address of the SMTP and LDAP servers	233
Using control panel menus	235
Device Storage Manager	235
Software for networks	236
HP Web Jetadmin software	236
HP Jetdirect Printer Installer for UNIX®	236
Diagnostics menu	237
Using the HTML Help Viewer	239
Getting more out of help	239
To find a help topic	239
To create a list of favorite help topics	240
To copy a help topic	240
To print the current help topic	240
To find topics using the toolbar buttons	240
Using the shortcut menu commands	241
Using accessibility shortcut keys in the Help Viewer	243
Using F6 to switch between the Navigation and Topic Panes	243
Shortcut keys for the Help Viewer	243
Shortcut keys for the Contents tab	244
Shortcut keys for the Index tab	244
Shortcut keys for the Search tab	244
Shortcut keys for the Favorites tab	245

Match case Limit results 1 per page

ENWW

Software, computer, and product interface problems

163

Software, computer, and product interface problems

Situation

Solution

A page fails to print.

Set

PRINT PS ERRORS=ON

, and then send the job again to print a PS

error page. If this does not identify the problem, try turning off

Resource Saving

and

I/O Buffering

or try installing more memory

(see

PCL or PS font list

A page prints with clipped

margins.

If the page margins are clipped, you might have to print the page at

300-dpi resolution or install more memory. Also try turning off

Resource Saving

and

I/O Buffering

A PS error page prints.

●

Make sure the print job is a PS job.

●

Check to see whether your program expected you to send a setup

or PS header file to the MFP.

●

Check the MFP setup in your software application to make sure

that the MFP is selected.

●

Check cable connections to ensure that they are secure.

●

Reduce the complexity of the graphic.

●

Add available memory by turning on

Resource Saving

A text listing of PS

commands prints instead of

your PS print job.

The control panel

PERSONALITY=AUTO

setting might have been

confused by a nonstandard PS code. Check the

PERSONALITY

setting

to see if it is set to

PCL

. If it is set to

PCL

, set it to

PERSONALITY=AUTO

. If it is set to

AUTO

, set it to

for this print job only.

When the job has printed, return the setting to

AUTO

Attempted to use a

disk-resident font, but the

MFP substituted a different

font.

If you are using PCL, print the PCL Font Page, and verify that the font

is on the disk. If you are using PS, print the PS Font Page and make

sure that the font is on the disk. If the font is not on the disk, use the

Device Storage Manager or the Macintosh-based HP LaserJet utility to

download the font.

Auto setup did not

automatically set up the

MFP.

●

Set up the MFP manually by selecting

Configure

●

Select an alternate PPD (See

Communicating by using an optional

HP Jetdirect print server

●

The PPD might have been renamed. If so, select the renamed

PPD (See

Communicating by using an optional HP Jetdirect print

server

●

A network queue might be present.

Blank pages print.

●

Turn the MFP off and then back on.

●

Make sure the print cartridge is installed properly.

Cannot access Tray 2 or 3,

or Tray 4.

Make sure that the tray guides are adjusted correctly for the paper size

you are using (see

Loading input trays