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HP 9050 HP LaserJet 9040mfp/9050mfp - User Guide - Page 171

The size of media requested is not loaded in the tray selected. The, con d

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Situation Solution Jams and paper-feeding problems occur. ● See To clear jams in Trays 2 and 3 or To clear jams in Tray 4. ● Ensure that the media specifications are within recommended range. (See Media specifications.) ● Make sure the paper guides are adjusted properly and are not skewed. (See Loading input trays.) ● Perform preventive maintenance if requested by the MFP. MFP does not recognize the duplex printing accessory. ● Print a configuration page to ensure that the duplex printing accessory is installed properly (see Configuration page). ● Turn the MFP off. Remove and reinstall the unit. Turn the MFP on. ● Make sure that the duplex printing accessory has been configured in the driver. MFP does not recognize the hard disk. Turn the MFP off and verify that the hard disk is inserted correctly and is securely fastened. MFP does not recognize Tray 4. ● Make sure you selected Tray 4 in the driver (see Helpful software for increased flexibility). ● Turn the MFP off and then on again. ● Make sure the power cord is plugged into Tray 4. ● If the MFP still does not recognize Tray 4, contact your dealer or authorized HP service provider. MFP does not recognize stapler. Check the cable to the stapler. Make sure it is properly connected at both ends. MFP draws media from the wrong tray. ● Be sure your program is selecting the correct paper size or type. ● Make sure that the driver for your program is correctly installed, configured, and capable of requesting the required paper size and type. ● The size of media requested is not loaded in the tray selected. The MFP draws media from the next default tray that contains the correct size. Load the correct media in the tray and make sure the tray is adjusted correctly. Load the tray with enough media to complete the print job. ● If you selected Tray 2, 3, or Tray 4 and did not turn the MFP off when installing it, the MFP does not recognize it and draws paper from the next default tray source. Turn the MFP off, and then on again, and the MFP will recognize the tray. MFP interface problems. Print a configuration page from the control panel to verify that the interface configurations shown on the printout match those on the host computer (see Configuration page). MFP is off or not connected Make sure that all power cables are firmly plugged in to both the MFP to an active power source. components and an active power source. Make sure the MFP is on. ENWW Software, computer, and product interface problems 167

Section	Page
The basics	11
Overview	11
Features and benefits of the MFP	11
Parts and accessories	15
External view of MFP	17
Helpful software for increased flexibility	18
Software features	18
Drivers	19
Software for Macintosh computers	22
Installing the printing system software	23
Uninstalling the software	26
Software for networks	27
HPWeb Jetadmin	27
Communicating by using the HPJetdirect embedded print server	29
Communicating by using the HPJetdirect print server	29
Embedded Web Server	29
HPToolbox	30
Supported operating systems	30
To view HPToolbox	31
HPToolbox sections	31
Loading input trays	33
Loading Tray1	33
Loading Trays2, 3, and 4	36
Configuring the trays by using the Paper Handling menu	44
The control panel	45
Overview	45
Control-panel layout	46
Control panel features	47
Home screen navigation	48
Help system	49
“What is this?” Help	49
“Show me how” Help	49
Printing	51
Overview	51
Orienting media	52
Basic printing instructions	57
Selecting the output bin	58
Selecting an output location	59
Printing on envelopes	59
Printing on special paper	62
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	62
Printing on labels	62
Printing on transparencies	63
Guidelines for customsize paper, card stock, and heavy paper	63
Printing on full-bleed paper	63
Printing on both sides of paper (duplexing)	64
Using features in the printer driver	65
Setting the registration	66
To set the registration	66
Different first page	67
Including a blank back page	68
Printing multiple pages on one sheet of paper	68
Customizing Tray 1 operation	69
Printing from Tray 1 when the loaded paper is requested	69
Manually feeding paper from Tray 1	69
Specifying paper to print on	70
Benefits of printing by type and size of paper	70
Job storage features	71
Printing a private job	71
Releasing private jobs	72
Deleting a private job	72
Storing a print job	72
Printing a stored job	73
Deleting a stored job	73
Creating a QuickCopying job	74
Printing additional copies of QuickCopy jobs	74
Deleting a QuickCopy job	74
Proofing and holding a job	75
Printing the remaining copies of a held job	75
Deleting a held job	75
Copying	77
Overview	77
Copy-screen navigation	78
Cancel button	78
OK button	78
Basic copying instructions	79
Copying by using the default settings	79
Copying by using user-defined settings	79
Copying by using the scanner glass	81
Copying by using the ADF	81
Copying books	81
Using Job Mode	82
Modifying copy settings for the current job	82
Adjusting the copy contrast	82
Reducing or enlarging copies	82
Enhancing copies	82
Copying multiple sized originals	83
Creating a stored copy job	83
Selecting the output bin	84
E-mail	85
Overview	85
E-mail screen navigation	86
Help button	86
From: field	86
Clear All button	87
E-mail basics	88
Introduction to e-mail	88
Loading documents	88
Sending documents	88
Using the address book	90
Creating a recipient list	90
Local address book	91
Typing e-mail body text	92
More information	92
Faxing	93
Output devices	95
Overview	95
3,000-sheet stacker	96
Paper handling features	96
3,000-sheet stacker/stapler	96
Paper handling features	96
Using the stapler	96
Multifunction finisher	99
Paper handling features	99
Using the stapler	99
Making booklets	103
8-bin mailbox	103
Output features	103
Security features	105
Overview	105
Foreign Interface Harness (FIH)	106
Requirements	106
Using the FIH	106
Secure Disk Erase	107
Data affected	107
Gaining access to Secure Disk Erase	107
Additional Information	108
Security Lock	109
Job storage features	109
DSS authentication	109
MFP maintenance	111
Overview	111
Cleaning the MFP	112
General cleaning	112
Cleaning the ADF delivery system	115
Managing the print cartridge	120
Non-HP print cartridge	120
Print cartridge authentication	120
Print cartridge storage	120
Checking the toner level	121
Print cartridge conditions	122
Order cartridge	122
Replace cartridge	122
Printer maintenance kit	124
Problem solving	125
Overview	125
Clearing jams	126
Clearing jams from the input tray areas	127
Clearing jams from the duplex printing accessory (duplexer)	131
Clearing jams from the output areas	133
To clear jams in the 8-bin mailbox	146
Solving repeated jams	147
Understanding MFP messages	148
Resolving control panel messages	149
Correcting output quality problems	161
Preventing wrinkles on envelopes	165
Detecting MFP problems	165
Determining MFP problems	165
Software, computer, and product interface problems	167
Communicating by using an optional HPJetdirect print server	174
Communicating by using the HPJetdirect embedded print server	174
Checking the MFP configuration	175
Menu map	175
Configuration page	176
Jetdirect page	177
Supplies status page	178
Usage page	179
PCL or PS font list	179
Event log page	180
Printing a paper path test	181
Specifications	183
Overview	183
Paper weight equivalence table	184
Media specifications	187
Supported sizes of paper for input and output	188
Supported types of paper	191
Labels	192
Transparencies	192
Envelopes	192
Card stock and heavy paper	193
Environmental specifications	194
Power consumption	194
Power requirements	194
Acoustical specifications	195
Operating environment	196
Control panel menus	197
Overview	197
Retrieve job menu	199
Information menu	199
Paper handling menu	200
Configure device menu	201
Originals submenu	201
Copying submenu	202
Enhancement submenu	202
Sending submenu	203
Printing submenu	204
Print quality submenu	207
System setup submenu	208
I/O submenu	211
Resets submenu	214
Fax menu	214
Diagnostics menu	215
Service menu	216
MFP memory and expansion	217
Overview	217
Determining memory requirements	217
Installing memory	218
To install DDR memory DIMMs	218
To install a compact flash memory card	221
Checking memory installation	223
Saving resources (permanent resources)	223
Web access feature	224
Using the Web access feature	224
Regulatory information	225
Environmental product stewardship program	225
Protecting the environment	225
Power consumption	225
Toner consumption	225
Paper use	225
Plastics	226
HPLaserJet printing supplies	226
HPprinting supplies returns and recycling program information	226
Paper	226
Material restrictions	226
Material safety data sheets	227
Extended warranty	227
For more information	227
Administration tasks	229
Overview	229
Embedded Web server	230
Configuring and verifying an IP address	231
TCP/IP assignment	231
Automatic discovery	231
Dynamic Host Configuration Protocol (DHCP)	231
Verifying the TCP/IP configuration	231
Changing an IP address	231
Embedded Web server	232
Digital sending configuration applet	232
LDAP addressing settings	232
Preferences settings	233
Finding the IP address of the SMTP and LDAP servers	233
Using control panel menus	235
Device Storage Manager	235
Software for networks	236
HP Web Jetadmin software	236
HP Jetdirect Printer Installer for UNIX®	236
Diagnostics menu	237
Using the HTML Help Viewer	239
Getting more out of help	239
To find a help topic	239
To create a list of favorite help topics	240
To copy a help topic	240
To print the current help topic	240
To find topics using the toolbar buttons	240
Using the shortcut menu commands	241
Using accessibility shortcut keys in the Help Viewer	243
Using F6 to switch between the Navigation and Topic Panes	243
Shortcut keys for the Help Viewer	243
Shortcut keys for the Contents tab	244
Shortcut keys for the Index tab	244
Shortcut keys for the Search tab	244
Shortcut keys for the Favorites tab	245

Match case Limit results 1 per page

ENWW

Software, computer, and product interface problems

167

Jams and paper-feeding

problems occur.

●

See

To clear jams in Trays 2 and 3

To clear jams in Tray 4

●

Ensure that the media specifications are within recommended

range. (See

Media specifications

●

Make sure the paper guides are adjusted properly and are not

skewed. (See

Loading input trays

●

Perform preventive maintenance if requested by the MFP.

MFP does not recognize

the duplex printing

accessory.

●

Print a configuration page to ensure that the duplex printing

accessory is installed properly (see

Configuration page

●

Turn the MFP off. Remove and reinstall the unit. Turn the MFP on.

●

Make sure that the duplex printing accessory has been configured

in the driver.

MFP does not recognize

the hard disk.

Turn the MFP off and verify that the hard disk is inserted correctly and

is securely fastened.

MFP does not recognize

Tray 4.

●

Make sure you selected Tray 4 in the driver (see

Helpful software

for increased flexibility

●

Turn the MFP off and then on again.

●

Make sure the power cord is plugged into Tray 4.

●

If the MFP still does not recognize Tray 4, contact your dealer or

authorized HP service provider.

MFP does not recognize

stapler.

Check the cable to the stapler. Make sure it is properly connected at

both ends.

MFP draws media from the

wrong tray.

●

Be sure your program is selecting the correct paper size or type.

●

Make sure that the driver for your program is correctly installed,

configured, and capable of requesting the required paper size and

type.

●

The size of media requested is not loaded in the tray selected. The

MFP draws media from the next default tray that contains the

correct size. Load the correct media in the tray and make sure the

tray is adjusted correctly. Load the tray with enough media to

complete the print job.

●

If you selected Tray 2, 3, or Tray 4 and did not turn the MFP off

when installing it, the MFP does not recognize it and draws paper

from the next default tray source. Turn the MFP off, and then on

again, and the MFP will recognize the tray.

MFP interface problems.

Print a configuration page from the control panel to verify that the

interface configurations shown on the printout match those on the host

computer (see

Configuration page

MFP is off or not connected

to an active power source.

Make sure that all power cables are firmly plugged in to both the MFP

components and an active power source. Make sure the MFP is on.

Situation

Solution