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HP 9050 HP LaserJet 9040mfp/9050mfp - User Guide - Page 168

Situation, Solution, ORIENTATION, PROCESSING JOB, READY, Sleep

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Situation Solution Computer software problem. Check that your computer is working correctly by printing from a program you know works, or by printing a plain text file to see if the problem is with your program or with your driver. (For example, C:\dir>LPTn where n is the number of the computer port the MFP is connected to, for example LPT1.) To print the page, you might have to send a form feed command from your computer. Control-panel settings, such as RESOLUTION or ORIENTATION, do not work or are ignored. Software commands override control-panel settings (see Using control panel menus for information about how your program works with control panel settings). Data from a previous print job is still in the MFP buffer. ● Make sure that you are using the correct driver. ● A complex print job might still be processing. ● Make sure the MFP is not paused. Make sure the control panel reads PROCESSING JOB. If the MFP is paused, press START to resume printing. ● Pull out the print cartridge and check for jammed media. Reseat the print cartridge. ● Open Trays 2 and 3. Make sure that the appropriate media is inserted (see Media specifications). Close the trays. Data is missing, but there are no MFP messages. ● Check your software application to be sure the print file contains no errors. ● Check your cable to make sure it is securely connected to both the MFP and the computer. ● Your parallel cable might be defective. Use a high-quality cable. (See Parts and accessories or go to www.hp.com/support/ lj9040mfp or www.hp.com/support/lj9050mfp for an HP cable part number.) ● Check your network connection. Data light is flashing, but nothing prints. ● Make sure that you are using the correct driver. ● A complex print job might still be processing. ● Make sure the MFP is not paused. Make sure the control panel reads PROCESSING JOB. ● Pull out the print cartridge and check for jammed media. Reseat the print cartridge. ● Open Trays 2 and 3. Make sure that the appropriate media is loaded (see Media specifications). Close the trays. Driver might not be set up to print on both sides of the paper. Make sure that the option to print on both sides of the paper is properly configured in the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes (see Media specifications). First page takes much longer to print than following pages. ● Make sure that the MFP displays READY. ● Set the Sleep feature for a longer time period (See Configuration page). If a page takes longer to print due to complex formatting commands, changing the Sleep setting might not improve print speed. You might want to simplify the page. 164 Chapter 10 Problem solving ENWW

Section	Page
The basics	11
Overview	11
Features and benefits of the MFP	11
Parts and accessories	15
External view of MFP	17
Helpful software for increased flexibility	18
Software features	18
Drivers	19
Software for Macintosh computers	22
Installing the printing system software	23
Uninstalling the software	26
Software for networks	27
HPWeb Jetadmin	27
Communicating by using the HPJetdirect embedded print server	29
Communicating by using the HPJetdirect print server	29
Embedded Web Server	29
HPToolbox	30
Supported operating systems	30
To view HPToolbox	31
HPToolbox sections	31
Loading input trays	33
Loading Tray1	33
Loading Trays2, 3, and 4	36
Configuring the trays by using the Paper Handling menu	44
The control panel	45
Overview	45
Control-panel layout	46
Control panel features	47
Home screen navigation	48
Help system	49
“What is this?” Help	49
“Show me how” Help	49
Printing	51
Overview	51
Orienting media	52
Basic printing instructions	57
Selecting the output bin	58
Selecting an output location	59
Printing on envelopes	59
Printing on special paper	62
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	62
Printing on labels	62
Printing on transparencies	63
Guidelines for customsize paper, card stock, and heavy paper	63
Printing on full-bleed paper	63
Printing on both sides of paper (duplexing)	64
Using features in the printer driver	65
Setting the registration	66
To set the registration	66
Different first page	67
Including a blank back page	68
Printing multiple pages on one sheet of paper	68
Customizing Tray 1 operation	69
Printing from Tray 1 when the loaded paper is requested	69
Manually feeding paper from Tray 1	69
Specifying paper to print on	70
Benefits of printing by type and size of paper	70
Job storage features	71
Printing a private job	71
Releasing private jobs	72
Deleting a private job	72
Storing a print job	72
Printing a stored job	73
Deleting a stored job	73
Creating a QuickCopying job	74
Printing additional copies of QuickCopy jobs	74
Deleting a QuickCopy job	74
Proofing and holding a job	75
Printing the remaining copies of a held job	75
Deleting a held job	75
Copying	77
Overview	77
Copy-screen navigation	78
Cancel button	78
OK button	78
Basic copying instructions	79
Copying by using the default settings	79
Copying by using user-defined settings	79
Copying by using the scanner glass	81
Copying by using the ADF	81
Copying books	81
Using Job Mode	82
Modifying copy settings for the current job	82
Adjusting the copy contrast	82
Reducing or enlarging copies	82
Enhancing copies	82
Copying multiple sized originals	83
Creating a stored copy job	83
Selecting the output bin	84
E-mail	85
Overview	85
E-mail screen navigation	86
Help button	86
From: field	86
Clear All button	87
E-mail basics	88
Introduction to e-mail	88
Loading documents	88
Sending documents	88
Using the address book	90
Creating a recipient list	90
Local address book	91
Typing e-mail body text	92
More information	92
Faxing	93
Output devices	95
Overview	95
3,000-sheet stacker	96
Paper handling features	96
3,000-sheet stacker/stapler	96
Paper handling features	96
Using the stapler	96
Multifunction finisher	99
Paper handling features	99
Using the stapler	99
Making booklets	103
8-bin mailbox	103
Output features	103
Security features	105
Overview	105
Foreign Interface Harness (FIH)	106
Requirements	106
Using the FIH	106
Secure Disk Erase	107
Data affected	107
Gaining access to Secure Disk Erase	107
Additional Information	108
Security Lock	109
Job storage features	109
DSS authentication	109
MFP maintenance	111
Overview	111
Cleaning the MFP	112
General cleaning	112
Cleaning the ADF delivery system	115
Managing the print cartridge	120
Non-HP print cartridge	120
Print cartridge authentication	120
Print cartridge storage	120
Checking the toner level	121
Print cartridge conditions	122
Order cartridge	122
Replace cartridge	122
Printer maintenance kit	124
Problem solving	125
Overview	125
Clearing jams	126
Clearing jams from the input tray areas	127
Clearing jams from the duplex printing accessory (duplexer)	131
Clearing jams from the output areas	133
To clear jams in the 8-bin mailbox	146
Solving repeated jams	147
Understanding MFP messages	148
Resolving control panel messages	149
Correcting output quality problems	161
Preventing wrinkles on envelopes	165
Detecting MFP problems	165
Determining MFP problems	165
Software, computer, and product interface problems	167
Communicating by using an optional HPJetdirect print server	174
Communicating by using the HPJetdirect embedded print server	174
Checking the MFP configuration	175
Menu map	175
Configuration page	176
Jetdirect page	177
Supplies status page	178
Usage page	179
PCL or PS font list	179
Event log page	180
Printing a paper path test	181
Specifications	183
Overview	183
Paper weight equivalence table	184
Media specifications	187
Supported sizes of paper for input and output	188
Supported types of paper	191
Labels	192
Transparencies	192
Envelopes	192
Card stock and heavy paper	193
Environmental specifications	194
Power consumption	194
Power requirements	194
Acoustical specifications	195
Operating environment	196
Control panel menus	197
Overview	197
Retrieve job menu	199
Information menu	199
Paper handling menu	200
Configure device menu	201
Originals submenu	201
Copying submenu	202
Enhancement submenu	202
Sending submenu	203
Printing submenu	204
Print quality submenu	207
System setup submenu	208
I/O submenu	211
Resets submenu	214
Fax menu	214
Diagnostics menu	215
Service menu	216
MFP memory and expansion	217
Overview	217
Determining memory requirements	217
Installing memory	218
To install DDR memory DIMMs	218
To install a compact flash memory card	221
Checking memory installation	223
Saving resources (permanent resources)	223
Web access feature	224
Using the Web access feature	224
Regulatory information	225
Environmental product stewardship program	225
Protecting the environment	225
Power consumption	225
Toner consumption	225
Paper use	225
Plastics	226
HPLaserJet printing supplies	226
HPprinting supplies returns and recycling program information	226
Paper	226
Material restrictions	226
Material safety data sheets	227
Extended warranty	227
For more information	227
Administration tasks	229
Overview	229
Embedded Web server	230
Configuring and verifying an IP address	231
TCP/IP assignment	231
Automatic discovery	231
Dynamic Host Configuration Protocol (DHCP)	231
Verifying the TCP/IP configuration	231
Changing an IP address	231
Embedded Web server	232
Digital sending configuration applet	232
LDAP addressing settings	232
Preferences settings	233
Finding the IP address of the SMTP and LDAP servers	233
Using control panel menus	235
Device Storage Manager	235
Software for networks	236
HP Web Jetadmin software	236
HP Jetdirect Printer Installer for UNIX®	236
Diagnostics menu	237
Using the HTML Help Viewer	239
Getting more out of help	239
To find a help topic	239
To create a list of favorite help topics	240
To copy a help topic	240
To print the current help topic	240
To find topics using the toolbar buttons	240
Using the shortcut menu commands	241
Using accessibility shortcut keys in the Help Viewer	243
Using F6 to switch between the Navigation and Topic Panes	243
Shortcut keys for the Help Viewer	243
Shortcut keys for the Contents tab	244
Shortcut keys for the Index tab	244
Shortcut keys for the Search tab	244
Shortcut keys for the Favorites tab	245

Match case Limit results 1 per page

164

Chapter 10 Problem solving

ENWW

Computer software

problem.

Check that your computer is working correctly by printing from a

program you know works, or by printing a plain text file to see if the

problem is with your program or with your driver. (For example,

C:\dir>LPTn

where

is the number of the computer port the MFP is

connected to, for example LPT1.) To print the page, you might have to

send a form feed command from your computer.

Control-panel settings,

such as

RESOLUTION

ORIENTATION

, do not work

or are ignored.

Software commands override control-panel settings (see

Using control

panel menus

for information about how your program works with

control panel settings).

Data from a previous print

job is still in the MFP buffer.

●

Make sure that you are using the correct driver.

●

A complex print job might still be processing.

●

Make sure the MFP is not paused. Make sure the control panel

reads

PROCESSING JOB

. If the MFP is paused, press

TART

resume printing.

●

Pull out the print cartridge and check for jammed media. Reseat

the print cartridge.

●

Open Trays 2 and 3. Make sure that the appropriate media is

inserted (see

Media specifications

). Close the trays.

Data is missing, but there

are no MFP messages.

●

Check your software application to be sure the print file contains

no errors.

●

Check your cable to make sure it is securely connected to both the

MFP and the computer.

●

Your parallel cable might be defective. Use a high-quality cable.

(See

Parts and accessories

or go to

www.hp.com/support/

lj9040mfp

www.hp.com/support/lj9050mfp

for an HP cable part

number.)

●

Check your network connection.

Data light is flashing, but

nothing prints.

●

Make sure that you are using the correct driver.

●

A complex print job might still be processing.

●

Make sure the MFP is not paused. Make sure the control panel

reads

PROCESSING JOB

●

Pull out the print cartridge and check for jammed media. Reseat

the print cartridge.

●

Open Trays 2 and 3. Make sure that the appropriate media is

loaded (see

Media specifications

). Close the trays.

Driver might not be set up

to print on both sides of the

paper.

Make sure that the option to print on both sides of the paper is properly

configured in the driver.

Duplex printing accessory

jams.

Make sure that you are using the supported paper weights and sizes

(see

Media specifications

First page takes much

longer to print than

following pages.

●

Make sure that the MFP displays

READY

●

Set the

Sleep

feature for a longer time period (See

Configuration

page

). If a page takes longer to print due to complex formatting

commands, changing the

Sleep

setting might not improve print

speed. You might want to simplify the page.

Situation

Solution