HP 9050 HP LaserJet 9040mfp/9050mfp - User Guide - Page 169

ENWW Situation Solution Garbled pages print, there are overprints, or only a portion of a page prints. ● Make sure that your program is configured for the correct MFP. ● Replace the interface (I/O) cable with a cable you know works to see if the cable is defective. ● Your parallel cable might be defective. Use a high-quality cable. (See Parts and accessories, or go to www.hp.com/support/ lj9040mfp or www.hp.com/support/lj9050mfp for an HP cable part number.) ● Set the PERSONALITY item in the Configuration menu to AUTO (See PERSONALITY=AUTO). The MFP might have been set to PCL, and a PS job was sent to the MFP, or vice versa. ● Data sent to the MFP might be corrupt. Try sending another file to see if it prints. General repeated staplerjam problems. ● Check to see that the job to be stapled is less than 5 mm (0.1 inch) thick. ● Stapler might have some trapped staple wires that are obstructing the magazine. Remove loose staples and paper dust from the inside of the stapler (see To clear a staple jam from the stacker/ stapler). Job has incorrect fonts. ● If you are printing an .EPS file, try downloading the fonts contained in the .EPS file to the MFP before printing. Use the HP LaserJet Utility (See Software for Macintosh computers). ● If the document is not printing with New York, Geneva, or Monaco fonts, go into the Page Setup dialog box, and select Options to change the font. Job is not sent to the appropriate product. Another product with the same or similar name might have received the print job. Make sure that the MFP name matches the name selected in the Chooser (see Communicating by using an optional HP Jetdirect print server). Job prints in Courier (the MFP default font) instead of the font you requested. ● The requested typeface is not available in the MFP or is not present on the disk. Use a font download utility to download the required font. ● Fonts downloaded to memory are lost when the MFP is turned off. They are also lost if Resource Saving is not used, and a personality switch is performed to print a PCL job. Disk fonts are not affected by PCL jobs or by turning the MFP off. ● Print a PS Font Page to verify that the font is available. If a disk font appears to be missing, it might be because a software utility was used to delete the font, because the disk was reinitialized, or because the disk drive is not installed correctly. Print a configuration page to verify that the disk drive is installed and is functioning correctly. ● Print a Disk Directory to help identify available fonts. Job prints on the wrong side of the paper. ● Make sure you have loaded the paper correctly. (See Loading input trays.) ● If you are printing one-sided copies, load paper into Tray 1 with the side to be printed facing up. Load paper in Trays 2, 3, and Tray 4 with the side to be printed facing down. ● If you are printing two-sided copies, load paper in Trays 2, 3, and Tray 4 with the first side to be printed facing up. Software, computer, and product interface problems 165