HP CM6030 HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Refe - Page 251
Troubleshooting the product setup
UPC - 883585780983
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12. For the Paper Matching drop-down menu, select one of the following: ● Prompt User for correct size ● Nearest Size & Scale ● Nearest Size & Crop 13. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 4. Turn the computer off and then on. 5. Reconnect the USB cable from the computer to the product. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the product PPD. If this procedure does not resolve the problem, try the following procedure: 1. Open the finder. 2. Select Applications. 3. Select Utilities. 4. Open the Printer Setup utility. 5. Select Printer to remove. 6. Select Printer. NOTE: This process removes the printer object from the printer list but does not remove the files from the system. It is recommended to keep the file in the operating system for later use. if you must remove the files, see the following section. Macintosh ENWW Macintosh install and uninstall instructions 231