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Printing issues, Fix problems with not printing (unable to print)

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Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer, or right-click the icon for your printer and select See what's printing to open the print queue. 104 Chapter 9 Solve a problem ENWW

Section	Page
HP DeskJet 5730 series Help	7
Get started	9
Printer parts	10
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	11
Load media	13
Load original	17
Paper basics	19
Recommended papers for printing	19
Order HP paper supplies	20
Open the HP printer software (Windows)	21
Sleep mode	22
Quiet Mode	23
Turn Quiet Mode on or off	23
Create a schedule for Quiet Mode	24
Auto-Off	25
Open the HP printer software (Windows)	26
Print	27
Print from your computer	28
Print documents	28
Print photos	29
Print envelopes	30
Print using the maximum dpi	31
Print Quick Forms	33
Print from your mobile device	34
Print with AirPrint	35
Tips for print success	36
Use Web Services	39
What are Web Services?	40
Set up Web Services	41
Print with HP ePrint	43
Use HP Printables	44
Use the HP Connected website	45
Remove Web Services	46
Copy and scan	47
Copy	48
Scan using the printer control panel	50
Scan using the HP printer software	51
Scan to a computer	51
Create a new scan shortcut (Windows)	52
Change scan settings (Windows)	53
Scan using Webscan	55
Tips for copy and scan success	56
Fax	57
Send a fax	58
Send a standard fax from the printer control panel	58
Send a standard fax from the computer	58
Send a fax from a phone	59
Send a fax using monitor dialing	59
Send a fax in Error Correction Mode	60
Receive a fax	61
Receive a fax manually	61
Set up backup fax	61
Reprint received faxes from memory	62
Forward faxes to another number	62
Set automatic reduction for incoming faxes	63
Block unwanted fax numbers	63
Set up phone book contacts	65
Set up and change phone book contacts	65
Set up and change group phone book contacts	66
Delete phone book contacts	66
Change fax settings	68
Configure the fax header	68
Set the answer mode (Auto answer)	68
Set the number of rings before answering	69
Change the answer ring pattern for distinctive ring	69
Set the dial type	70
Set the redial options	70
Set the fax speed	71
Set the fax sound volume	71
Fax and digital phone services	72
Fax on Voice over Internet Protocol	73
Use reports	74
Print fax confirmation reports	74
Print fax error reports	75
Print and view the fax log	75
Clear the fax log	76
Print the details of the last fax transaction	76
Print a Caller ID Report	76
View the Call History	76
Manage ink cartridges	79
Check estimated ink levels	80
Order cartridges	81
Choose right ink cartridges	82
Replace ink cartridges	83
Use single-cartridge mode	86
Cartridge warranty information	87
Tips for working with ink cartridges	88
Connect your printer	89
Connect your printer to a wireless network with a router	90
Connect wirelessly to the printer without a router	91
Wireless settings	94
Connect your printer to your computer with a USB cable (non-network connection)	96
Change from a USB connection to a wireless network	97
Advanced printer management tools (for networked printers)	98
Open the Embedded Web Server	98
About cookies	98
Tips for setting up and using a networked printer	100
Solve a problem	101
Jams and paper-feed issues	102
Clear a paper jam	102
Read general instructions in the Help for clearing paper jams	102
Clear a print carriage jam	106
Read general instructions in the Help for clearing a print carriage jams	106
Learn how to avoid paper jams	106
Solve paper-feed problems	106
Ink cartridge issues	108
Fix ink cartridge problems	108
Printing issues	110
Fix problems with page not printing (unable to print)	110
Read general instructions in the Help for unable to print issues	110
Fix print quality issues	113
Read general instructions in the Help for resolving print quality issues	114
Fix ink smears on printouts	120
Copy issues	121
Scan issues	122
Fax issues	123
Run the fax test	123
What to do if the fax test failed	123
Troubleshoot fax problems	127
Read general instructions in the Help for specific fax problems	127
The display always shows Phone Off Hook	127
The printer is having problems sending and receiving faxes	127
The printer cannot receive faxes, but can send faxes	129
The printer cannot send faxes, but can receive faxes	130
Fax tones are recorded on my answering machine	130
Network and connection issues	131
Fix wireless connection	131
Find network settings for wireless connection	131
Fix Wi-Fi Direct connection	131
Fix USB to wireless connection change	132
Printer hardware issues	133
Maintain the document feeder	134
HP support	136
Technical information	139
HP Company notices	140
Specifications	141
Environmental product stewardship program	144
Eco-Tips	144
European Union Commission Regulation 1275/2008	145
Paper	145
Plastics	145
Material safety data sheets	145
Recycling program	145
HP inkjet supplies recycling program	145
Power consumption	145
Disposal of waste equipment by users	146
Chemical substances	146
Battery disposal in Taiwan	146
Battery notice for Brazil	146
California Perchlorate Material Notice	146
EU Battery Directive	147
The Table of Hazardous Substances/Elements and their Content (China)	148
Restriction of hazardous substance (Ukraine)	148
Restriction of hazardous substance (India)	148
EPEAT	149
China SEPA Eco Label User Information	149
China Energy Label for Printer, Fax and Copier	150
Regulatory notices	151
Regulatory model identification number	151
FCC statement	152
Notice to users in Korea	152
VCCI (Class B) compliance statement for users in Japan	152
Notice to users in Japan about the power cord	152
Noise emission statement for Germany	153
Visual display workplaces statement for Germany	153
European Union Regulatory Notice	153
Products with wireless functionality	153
European telephone network declaration (Modem/Fax)	154
Declaration of conformity	155
Regulatory wireless statements	155
Exposure to radio frequency radiation	156
Notice to users in Brazil	156
Notice to users in Canada	157
Notice to users in Mexico	157
Notice to users in Taiwan	158
Notice to users in Japan	158
Notice to users in Korea	158
Notice to users of the U.S. telephone network: FCC requirements	159
Notice to users of the Canadian telephone network	160
Notice to users of the German telephone network	161
Australia wired fax statement	161
Additional fax setup	163
Set up faxing (parallel phone systems)	164
Select the correct fax setup for your home or office	165
Case A: Separate fax line (no voice calls received)	166
Case B: Set up the printer with DSL	167
Case C: Set up the printer with a PBX phone system or an ISDN line	168
Case D: Fax with a distinctive ring service on the same line	169
Case E: Shared voice/fax line	170
Case F: Shared voice/fax line with voice mail	171
Case G: Fax line shared with computer modem (no voice calls received)	172
Set up the printer with a computer dial-up modem	172
Set up the printer with a computer DSL/ADSL modem	173
Case H: Shared voice/fax line with computer modem	174
Shared voice/fax with computer dial-up modem	174
Shared voice/fax with computer DSL/ADSL modem	176
Case I: Shared voice/fax line with answering machine	177
Case J: Shared voice/fax line with computer modem and answering machine	179
Shared voice/fax line with computer dial-up modem and answering machine	179
Shared voice/fax line with computer DSL/ADSL modem and answering machine	181
Case K: Shared voice/fax line with computer dial-up modem and voice mail	182
Test fax setup	184

Match case Limit results 1 per page

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and

ﬁx

the issue automatically.

NOTE:

This utility is only available for Windows operating system.

Troubleshoot problems with

print jobs not printing.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

NOTE:

The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,

try the following in order:

Check for error messages from the printer display and resolve them by following the on-screen

instructions.

If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection,

conﬁrm

that the connection is

working.

Verify that the printer is not paused or

oﬄine.

To verify that the printer is not paused or

oﬄine

Depending on your operating system, do one of the following:

●

Windows 10

: From the Windows

Start

menu, click

All apps

, select

Windows System

Control

Panel

, and then click

View devices and printers

under

Hardware and Sound

menu.

●

Windows 8.1

and

Windows 8

: Point to or tap the upper-right corner of the screen to open the

Charms bar, click the

Settings

icon, click or tap

Control Panel

, and then click or tap

View

devices and printers

●

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

●

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers

●

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers and

Faxes

Either double-click the icon for your printer, or right-click the icon for your printer and select

See

what’s printing

to open the print queue.

104

Chapter 9

Solve a problem

ENWW