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HP Deskjet D2300 User Guide - Microsoft Windows 9x - Page 61

Troubleshooting, Installation problems, Installation program stops - paper jam

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11 Troubleshooting ● Installation problems ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● HP Photosmart Express software is not installed ● Error messages ● Power light is on or flashing ● Document prints slowly ● If you continue to have problems Installation problems If the software installation program stops or fails, check the following topics for more information: ● Installation program stops ● "Unknown Device" message displays ● Printer name does not appear If you continue to have problems, visit HP Technical Support at www.hp.com/support. Installation program stops If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem: ● The USB cable is old or defective. ● Software, such as an antivirus program, is running. ● Another device, such as a scanner, is connected to the computer. To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6. Turn the printer off, and then disconnect the USB cable and power cord. HP Photosmart Software Help 59

Section	Page
Contents	3
Welcome	5
Special features	7
Get started	8
The printer at a glance	8
Buttons and lights	9
Power button and light	9
Print Cancel button	10
Photosmart Express button	10
Paper tray	11
Unfold the paper tray	11
Use the paper tray	12
Fold the paper tray	13
Print cartridges	14
Ink-backup mode	15
Ink-backup mode output	16
Exit ink-backup mode	16
Connect to the printer	17
USB	17
Print using the Photosmart Express button	18
About the Photosmart Express button	18
About the HP Photosmart Express software	18
Print photos	19
Print borderless photos	19
Print photos with a border	21
HP Real Life Digital Photography options	23
Photo print cartridge	23
Exif Print	24
Store and handle photo paper	24
Save money when printing photos	25
Print other documents	26
Print e-mail	26
Print documents	27
Print letters	28
Print envelopes	29
Print postcards	30
Print index cards and other small media	31
Print labels	32
Print CD/DVD tattoos	32
Print transparencies	33
Print brochures	34
Print greeting cards	35
Print booklets	36
Print posters	38
Print iron-on transfers	39
Printing tips	41
Printing shortcuts	41
Fast/Economical printing	41
Select a paper type	42
Change the print speed or quality	42
Print resolution	43
Maximum dpi	43
Print in grayscale	44
Set the page order	44
Set a custom paper size	44
Print multiple pages on a single sheet of paper	45
Resize a document	45
Print preview	45
Two-sided printing	46
Bound two-sided documents	46
Printer software	48
Make the HP Deskjet the default printer	48
Set default print settings	48
Printer Properties dialog box	49
What's This? help	50
Ink Status window	50
Download printer software updates	51
Maintenance	52
Install print cartridges	52
Print cartridge combinations	52
Selection numbers	52
Ink-backup mode	53
Installation instructions	53
Align the print cartridges	55
Automatically clean print cartridges	55
Calibrate color	55
Print a test page	56
View estimated ink levels	56
Maintain the printer body	56
Remove ink from your skin and clothing	56
Manually clean print cartridges	57
Maintain print cartridges	58
Maintenance tips	58
Storage tips	58
Print cartridge protector	59
Printer Toolbox	59
Troubleshooting	61
Installation problems	61
Installation program stops	61
\	62
Printer name does not appear	63
Printer does not print	63
Verify the following	63
Check the printer cable connection	64
Clear the print queue	64
If the printer still does not print	64
Paper jam	65
Paper problems	66
Printer does not feed paper	66
Out of paper message	66
Printer prints on multiple sheets at once	66
Printer is stalled	67
Print cartridge problems	67
Incorrect print cartridge	68
Print cartridge is faulty or not installed properly	68
\	69
\	69
Photos do not print correctly	69
Check the paper tray	69
Check the printer properties	69
Print quality is poor	70
Streaks and missing lines	70
Print is faded	70
Blank pages print	71
Document is misprinted	71
Text and images are misaligned	71
Document is printed off-center or at an angle	71
Parts of the document are missing or printed in the wrong place	71
Envelope is printed at an angle	72
Document does not reflect the new print settings	72
Problems with borderless documents	72
Borderless printing guidelines	72
Image is printed at an angle	72
Fading occurs on the edges of a photo	73
Photo has an unwanted border	73
For small photo paper	73
For small photo paper with a tear-off tab	74
HP Photosmart Express software is not installed	74
Error messages	75
Print cartridge error messages	75
Other error messages	75
Power light is on or flashing	76
What the flashing light means	77
If an error message appears	77
If no error message appears	77
Document prints slowly	77
If you continue to have problems	78
HP support	79
Support process	79
HP support by phone	79
Phone support period	79
Placing a call	79
After the phone support period	80
Supplies	81
Technical information	82
Printer specifications	82
Environmental product stewardship program	82
Paper use	83
Plastics	83
Material safety data sheets	83
Recycling program	83
HP inkjet supplies recycling program	83
Energy consumption - Energy Star	83
Regulatory notices	84
FCC statement	84
LED indicator statement	84
Notice to users in Korea	84