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HP Deskjet D2300 User Guide - Microsoft Windows 9x - Page 64

Check the printer cable connection, Clear the print queue, If the printer still does not print

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Chapter 11 Check the printer cable connection If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: ● Make sure the power cord is firmly connected to the printer and plugged into a power outlet. ● Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again. ● If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again. Note For best printing performance, use a USB 2.0 compatible cable. Clear the print queue When you start a print job, it is sent to a list called the "print queue." If the printer stops printing before the job is complete, the print job might be stalled in the print queue. To resolve a print job that is stalled in the queue 1. Click Start, click Settings, and then click Printers. 2. Double-click the name of the HP Deskjet printer. 3. Click the Printer menu, and then click Pause Printing. 4. Click the Printer menu again, and then click Cancel All Documents. 5. Click Yes to confirm the cancellation. 6. Click the Printer menu, and then uncheck Pause Printing. 7. If there are still documents in the list, restart the computer. 8. After restarting, if there are still documents in the list, repeat steps 1 - 6. If the printer still does not print 1. Select the topic below that best describes the problem: - Paper jam - Out of paper message - Printer is stalled 2. If the printer still does not print, shut down, and then restart your computer. 62 HP Deskjet D2300 series

Section	Page
Contents	3
Welcome	5
Special features	7
Get started	8
The printer at a glance	8
Buttons and lights	9
Power button and light	9
Print Cancel button	10
Photosmart Express button	10
Paper tray	11
Unfold the paper tray	11
Use the paper tray	12
Fold the paper tray	13
Print cartridges	14
Ink-backup mode	15
Ink-backup mode output	16
Exit ink-backup mode	16
Connect to the printer	17
USB	17
Print using the Photosmart Express button	18
About the Photosmart Express button	18
About the HP Photosmart Express software	18
Print photos	19
Print borderless photos	19
Print photos with a border	21
HP Real Life Digital Photography options	23
Photo print cartridge	23
Exif Print	24
Store and handle photo paper	24
Save money when printing photos	25
Print other documents	26
Print e-mail	26
Print documents	27
Print letters	28
Print envelopes	29
Print postcards	30
Print index cards and other small media	31
Print labels	32
Print CD/DVD tattoos	32
Print transparencies	33
Print brochures	34
Print greeting cards	35
Print booklets	36
Print posters	38
Print iron-on transfers	39
Printing tips	41
Printing shortcuts	41
Fast/Economical printing	41
Select a paper type	42
Change the print speed or quality	42
Print resolution	43
Maximum dpi	43
Print in grayscale	44
Set the page order	44
Set a custom paper size	44
Print multiple pages on a single sheet of paper	45
Resize a document	45
Print preview	45
Two-sided printing	46
Bound two-sided documents	46
Printer software	48
Make the HP Deskjet the default printer	48
Set default print settings	48
Printer Properties dialog box	49
What's This? help	50
Ink Status window	50
Download printer software updates	51
Maintenance	52
Install print cartridges	52
Print cartridge combinations	52
Selection numbers	52
Ink-backup mode	53
Installation instructions	53
Align the print cartridges	55
Automatically clean print cartridges	55
Calibrate color	55
Print a test page	56
View estimated ink levels	56
Maintain the printer body	56
Remove ink from your skin and clothing	56
Manually clean print cartridges	57
Maintain print cartridges	58
Maintenance tips	58
Storage tips	58
Print cartridge protector	59
Printer Toolbox	59
Troubleshooting	61
Installation problems	61
Installation program stops	61
\	62
Printer name does not appear	63
Printer does not print	63
Verify the following	63
Check the printer cable connection	64
Clear the print queue	64
If the printer still does not print	64
Paper jam	65
Paper problems	66
Printer does not feed paper	66
Out of paper message	66
Printer prints on multiple sheets at once	66
Printer is stalled	67
Print cartridge problems	67
Incorrect print cartridge	68
Print cartridge is faulty or not installed properly	68
\	69
\	69
Photos do not print correctly	69
Check the paper tray	69
Check the printer properties	69
Print quality is poor	70
Streaks and missing lines	70
Print is faded	70
Blank pages print	71
Document is misprinted	71
Text and images are misaligned	71
Document is printed off-center or at an angle	71
Parts of the document are missing or printed in the wrong place	71
Envelope is printed at an angle	72
Document does not reflect the new print settings	72
Problems with borderless documents	72
Borderless printing guidelines	72
Image is printed at an angle	72
Fading occurs on the edges of a photo	73
Photo has an unwanted border	73
For small photo paper	73
For small photo paper with a tear-off tab	74
HP Photosmart Express software is not installed	74
Error messages	75
Print cartridge error messages	75
Other error messages	75
Power light is on or flashing	76
What the flashing light means	77
If an error message appears	77
If no error message appears	77
Document prints slowly	77
If you continue to have problems	78
HP support	79
Support process	79
HP support by phone	79
Phone support period	79
Placing a call	79
After the phone support period	80
Supplies	81
Technical information	82
Printer specifications	82
Environmental product stewardship program	82
Paper use	83
Plastics	83
Material safety data sheets	83
Recycling program	83
HP inkjet supplies recycling program	83
Energy consumption - Energy Star	83
Regulatory notices	84
FCC statement	84
LED indicator statement	84
Notice to users in Korea	84

Match case Limit results 1 per page

Check the printer cable connection

If your printer and computer are connected with a USB cable and the devices are not

communicating with each other, try the following:

●

Make sure the power cord is firmly connected to the printer and plugged into a power

outlet.

●

Check the USB cable. If you are using an older cable, it might not be working

properly. If you experience problems, the USB cable might need to be replaced. Also

verify that the cable does not exceed 3 meters (9.8 feet) in length.

●

Check the connection from your printer to your computer. Verify that the USB cable

is securely plugged into the USB port on the back of your printer. Make sure the

other end of the USB cable is plugged into a USB port on your computer. After the

cable is connected properly, turn your printer off and then on again.

●

If you are connecting the printer through a USB hub, make sure the hub is turned

on. If the hub is on, try connecting the printer directly to your computer.

●

Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn your printer off and then

on again.

Note

For best printing performance, use a USB 2.0 compatible cable.

Clear the print queue

When you start a print job, it is sent to a list called the “print queue.” If the printer stops

printing before the job is complete, the print job might be stalled in the print queue.

To resolve a print job that is stalled in the queue

Click

Start

, click

Settings

, and then click

Printers

Double-click the name of the HP Deskjet printer.

Click the

Printer

menu, and then click

Pause Printing

Click the

Printer

menu again, and then click

Cancel All Documents

Click

Yes

to confirm the cancellation.

Click the

Printer

menu, and then uncheck

Pause Printing

If there are still documents in the list, restart the computer.

After restarting, if there are still documents in the list, repeat steps 1 – 6.

If the printer still does not print

Select the topic below that best describes the problem:

–

Paper jam

–

Out of paper message

–

Printer is stalled

If the printer still does not print, shut down, and then restart your computer.

Chapter 11

HP Deskjet D2300 series