10
Shop for ink supplies
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60
11 Troubleshooting
Error messages
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61
Print cartridge error messages
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61
Incorrect print cartridge or print cartridge missing
........................................................
61
Print cartridge problem message
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62
Print cartridge carriage is stuck
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62
"Paper Mismatch" or "Paper Size" message
......................................................................
64
Out of paper
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65
There was an error writing to USB port
..............................................................................
65
Two-way communication cannot be established or Printer not responding
.......................
65
Installation problems
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65
Printer lights are on or flashing
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68
Power light is flashing
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69
Resume light is flashing
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69
Both Power and Resume lights are flashing
.......................................................................
70
Print Cartridge Status lights are on or flashing
...................................................................
70
Printer does not print
................................................................................................................
71
Verify the following
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71
Unable to print
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71
If the printer still does not print
...........................................................................................
77
Document prints slowly
.............................................................................................................
77
Print cartridge problems
...........................................................................................................
78
Resolving print cartridge error messages
...........................................................................
78
Print cartridge carriage is stalled
........................................................................................
81
Paper problems
........................................................................................................................
84
Paper jam
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84
Out of paper
........................................................................................................................
86
Printer prints on multiple sheets at once
............................................................................
90
Photos do not print correctly
.....................................................................................................
90
Check the paper tray
..........................................................................................................
90
Check the printer properties
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90
Problems with borderless documents
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91
Borderless printing guidelines
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91
Image is printed at an angle
...............................................................................................
91
Fading occurs on the edges of a photo
..............................................................................
92
Photo has an unwanted border
..........................................................................................
92
Print quality is poor
...................................................................................................................
93
Wrong, inaccurate, or bleeding colors
................................................................................
93
Ink is not filling the text or graphics completely
..................................................................
96
The printout has a horizontal band of distortion near the bottom of a borderless
print
.....................................................................................................................................
97
Printouts have horizontal streaks or lines
...........................................................................
98
Printouts are faded or have dull colors
.............................................................................
100
Printouts seem blurry or fuzzy
..........................................................................................
101
Printouts are slanted or skewed
.......................................................................................
102
Ink streaks on the back of the paper
................................................................................
102
Document is misprinted
..........................................................................................................
104
If you continue to have problems
............................................................................................
105
Contents
3
Contents