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HP Deskjet D2500 Full User Guide - Page 79

Purge Print Document, Administrative Tools

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Chapter 11 Solution 7: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the icon for your product to open the print queue. 3. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. 4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. If this did not solve the issue, try the next solution. Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. Depending upon your operating system, do one of the following: • Windows XP and Windows Vista: On the Windows taskbar, click Start, and then click Control Panel. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. Scroll down the list and click Print Spooler, and then click Stop to stop the service. 4. Click Start to restart the service, and then click OK. 5. Restart the computer and try printing again after the computer has restarted. Cause: The print spooler needed to be restarted. If this did not solve the issue, try the next solution. Troubleshooting 76 Troubleshooting

Section	Page
Contents	4
Welcome	8
Special features	10
Get started	11
The printer at a glance	11
Buttons and lights	12
Power button and light	13
Cancel button	13
Resume button and light	14
Print Cartridge Status lights	14
Paper tray	15
Unfold the paper tray	15
Use the paper tray	16
Fold the paper tray	17
Print cartridges	18
Replace print cartridges	18
Ink-backup mode	19
Ink-backup mode output	20
Exit ink-backup mode	20
Connect the printer	21
USB	21
Print photos	22
Print borderless photos	22
Print photos with a border	23
Print photos on plain paper	25
HP Real Life Technologies photo fix	26
Exif Print	26
Store and handle photo paper	27
Save money and ink when printing photos	27
Print other documents	29
Print e-mail	29
Print documents	30
Print letters	31
Print envelopes	32
Print postcards	33
Print index cards and other small media	33
Print labels	34
Print transparencies	35
Print brochures	36
Print greeting cards	37
Print booklets	37
Print posters	39
Print iron-on transfers	40
Printing tips	42
Print a test page	42
Printing shortcuts	42
Create printing shortcuts	43
Delete printing shortcuts	43
Set the page order	44
Fast/Economical printing	44
Print multiple pages on a single sheet of paper	45
Print in grayscale	45
Two-sided printing	46
General Everyday printing	46
Print preview	46
Set a custom paper size	47
Select a paper type	47
Change the print speed or quality	48
Print resolution	48
Maximum dpi	48
Resize a document	49
Bound two-sided documents	49
Print a Web page	50
Presentation printing	51
Printer software	52
Make the HP Deskjet the default printer	52
Set default print settings	52
Printer Properties dialog box	53
What's This? help	54
Download printer software updates	54
Maintenance	55
Install print cartridges	55
Choose the right print cartridges	55
Selection numbers	56
Printing with one print cartridge	56
Installation instructions	56
Align print cartridges	58
Automatically clean print cartridges	59
View estimated ink levels	59
Maintain the printer body	60
Remove ink from your skin and clothing	60
Manually clean print cartridges	60
Maintain print cartridges	61
Printer Toolbox	62
Shop for ink supplies	63
Troubleshooting	64
Error messages	64
Print cartridge error messages	64
Incorrect print cartridge or print cartridge missing	64
Print cartridge problem message	65
Print cartridge carriage is stuck	65
\	67
Out of paper	68
There was an error writing to USB port	68
Two-way communication cannot be established or Printer not responding	68
Installation problems	68
Printer lights are on or flashing	71
Power light is flashing	72
Resume light is flashing	72
Both Power and Resume lights are flashing	73
Print Cartridge Status lights are on or flashing	73
Printer does not print	74
Verify the following	74
Unable to print	74
If the printer still does not print	80
Document prints slowly	80
Print cartridge problems	81
Resolving print cartridge error messages	81
Print cartridge carriage is stalled	84
Paper problems	87
Paper jam	87
Out of paper	89
Printer prints on multiple sheets at once	93
Photos do not print correctly	93
Check the paper tray	93
Check the printer properties	93
Problems with borderless documents	94
Borderless printing guidelines	94
Image is printed at an angle	94
Fading occurs on the edges of a photo	95
Photo has an unwanted border	95
Print quality is poor	96
Wrong, inaccurate, or bleeding colors	96
Ink is not filling the text or graphics completely	99
The printout has a horizontal band of distortion near the bottom of a borderless print	100
Printouts have horizontal streaks or lines	101
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	104
Printouts are slanted or skewed	105
Ink streaks on the back of the paper	105
Document is misprinted	107
If you continue to have problems	108
HP support	109
Ink cartridge warranty information	109
Support process	109
HP support by phone	109
Phone support period	110
Placing a call	110
After the phone support period	110
Technical information	111
Printer specifications	111
Notice to Windows 2000 users	111
Environmental product stewardship program	111
Paper use	112
Plastics	112
Material safety data sheets	112
Recycling program	112
HP inkjet supplies recycling program	112
Energy Star® notice	112
Disposal of waste equipment by users in private households in the European Union	114
Regulatory notices	115
FCC statement	115
Notice to users in Korea	115
VCCI (Class B) compliance statement for users in Japan	116
Notice to users in Japan about the power cord	116
Toxic and hazardous substance table	116
HP Deskjet D2500 Printer series declaration of conformity	117

Match case Limit results 1 per page

Solution 7: Clear the print queue manually

Solution:

Manually clear the print queue.

To clear the print queue manually

Depending upon your operating system, do one of the following:

•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

Double-click the icon for your product to open the print queue.

On the

Printer

menu, click

Cancel all documents

Purge Print Document

and then click

Yes

to confirm.

If there are still documents in the queue, restart the computer and try printing

again after the computer has restarted.

Check the print queue again to make sure it is clear, and then try to print again.

If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed

to the next solution.

Cause:

The print queue needed to be manually cleared.

If this did not solve the issue, try the next solution.

Solution 8: Restart the print spooler

Solution:

Restart the print spooler.

To stop and restart the print spooler

Depending upon your operating system, do one of the following:

•

Windows XP and Windows Vista: On the Windows taskbar, click

Start

, and

then click

Control Panel

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Control Panel

Double-click

Administrative Tools

, and then double-click

Services

Scroll down the list and click

Print Spooler

, and then click

Stop

to stop the

service.

Click

Start

to restart the service, and then click

Restart the computer and try printing again after the computer has restarted.

Cause:

The print spooler needed to be restarted.

If this did not solve the issue, try the next solution.

Chapter 11

Troubleshooting