HP Deskjet D2500 Full User Guide - Page 91
To select a specific paper type, Features, Paper Type, Cause
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Chapter 11 in the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size) Inkjet papers Letter or A4 Iron-on T-shirt transfers Letter or A Labels Letter or A4 Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size) Photo papers 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or appropriate listed size Transparency films Letter or A4 Custom-size papers Custom paper size To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK. Cause: There was a problem with the paper loaded in the paper tray, or the print settings did not match. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Use the HP Paper Feed Cleaning Kit Solution: Some Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product. Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit. 88 Troubleshooting