HP Deskjet D2500 Full User Guide - Page 97
images, use HP Advanced Photo Paper., Cause, Solution 2: Check the paper loaded in the input tray
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Chapter 11 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did not solve the issue, try the next solution. Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled. For more information, see: • Print other documents • Store and handle photo paper Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Troubleshooting 94 Troubleshooting