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HP Deskjet D2500 Full User Guide - Page 64

Troubleshooting, Error messages, Print cartridge error messages

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11 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents • Print quality is poor • Document is misprinted • If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solution: • Print cartridge error messages • "Paper Mismatch" or "Paper Size" message • Out of paper • There was an error writing to USB port • Two-way communication cannot be established or Printer not responding Print cartridge error messages If you receive a print cartridge error message, see one of the following topics: • Incorrect print cartridge or print cartridge missing • Print cartridge problem message • Print cartridge carriage is stuck • Print cartridge is in the wrong slot • Non-HP print cartridges • Previously used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer. To resolve the problem, follow the instructions in Resolving print cartridge error messages. Troubleshooting Troubleshooting 61

Section	Page
Contents	4
Welcome	8
Special features	10
Get started	11
The printer at a glance	11
Buttons and lights	12
Power button and light	13
Cancel button	13
Resume button and light	14
Print Cartridge Status lights	14
Paper tray	15
Unfold the paper tray	15
Use the paper tray	16
Fold the paper tray	17
Print cartridges	18
Replace print cartridges	18
Ink-backup mode	19
Ink-backup mode output	20
Exit ink-backup mode	20
Connect the printer	21
USB	21
Print photos	22
Print borderless photos	22
Print photos with a border	23
Print photos on plain paper	25
HP Real Life Technologies photo fix	26
Exif Print	26
Store and handle photo paper	27
Save money and ink when printing photos	27
Print other documents	29
Print e-mail	29
Print documents	30
Print letters	31
Print envelopes	32
Print postcards	33
Print index cards and other small media	33
Print labels	34
Print transparencies	35
Print brochures	36
Print greeting cards	37
Print booklets	37
Print posters	39
Print iron-on transfers	40
Printing tips	42
Print a test page	42
Printing shortcuts	42
Create printing shortcuts	43
Delete printing shortcuts	43
Set the page order	44
Fast/Economical printing	44
Print multiple pages on a single sheet of paper	45
Print in grayscale	45
Two-sided printing	46
General Everyday printing	46
Print preview	46
Set a custom paper size	47
Select a paper type	47
Change the print speed or quality	48
Print resolution	48
Maximum dpi	48
Resize a document	49
Bound two-sided documents	49
Print a Web page	50
Presentation printing	51
Printer software	52
Make the HP Deskjet the default printer	52
Set default print settings	52
Printer Properties dialog box	53
What's This? help	54
Download printer software updates	54
Maintenance	55
Install print cartridges	55
Choose the right print cartridges	55
Selection numbers	56
Printing with one print cartridge	56
Installation instructions	56
Align print cartridges	58
Automatically clean print cartridges	59
View estimated ink levels	59
Maintain the printer body	60
Remove ink from your skin and clothing	60
Manually clean print cartridges	60
Maintain print cartridges	61
Printer Toolbox	62
Shop for ink supplies	63
Troubleshooting	64
Error messages	64
Print cartridge error messages	64
Incorrect print cartridge or print cartridge missing	64
Print cartridge problem message	65
Print cartridge carriage is stuck	65
\	67
Out of paper	68
There was an error writing to USB port	68
Two-way communication cannot be established or Printer not responding	68
Installation problems	68
Printer lights are on or flashing	71
Power light is flashing	72
Resume light is flashing	72
Both Power and Resume lights are flashing	73
Print Cartridge Status lights are on or flashing	73
Printer does not print	74
Verify the following	74
Unable to print	74
If the printer still does not print	80
Document prints slowly	80
Print cartridge problems	81
Resolving print cartridge error messages	81
Print cartridge carriage is stalled	84
Paper problems	87
Paper jam	87
Out of paper	89
Printer prints on multiple sheets at once	93
Photos do not print correctly	93
Check the paper tray	93
Check the printer properties	93
Problems with borderless documents	94
Borderless printing guidelines	94
Image is printed at an angle	94
Fading occurs on the edges of a photo	95
Photo has an unwanted border	95
Print quality is poor	96
Wrong, inaccurate, or bleeding colors	96
Ink is not filling the text or graphics completely	99
The printout has a horizontal band of distortion near the bottom of a borderless print	100
Printouts have horizontal streaks or lines	101
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	104
Printouts are slanted or skewed	105
Ink streaks on the back of the paper	105
Document is misprinted	107
If you continue to have problems	108
HP support	109
Ink cartridge warranty information	109
Support process	109
HP support by phone	109
Phone support period	110
Placing a call	110
After the phone support period	110
Technical information	111
Printer specifications	111
Notice to Windows 2000 users	111
Environmental product stewardship program	111
Paper use	112
Plastics	112
Material safety data sheets	112
Recycling program	112
HP inkjet supplies recycling program	112
Energy Star® notice	112
Disposal of waste equipment by users in private households in the European Union	114
Regulatory notices	115
FCC statement	115
Notice to users in Korea	115
VCCI (Class B) compliance statement for users in Japan	116
Notice to users in Japan about the power cord	116
Toxic and hazardous substance table	116
HP Deskjet D2500 Printer series declaration of conformity	117