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HP Digital Sender Flow 8500 User Guide - Page 109

Troubleshooting, Scan errors

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9 Troubleshooting This section contains solutions for common problems with the product. ● Scan errors ● Basic troubleshooting tips ● Installation problems ● Initialization or hardware problems ● The product has paused or shut down ● Paper feeding problems ● The product has stopped working correctly ● Solve e-mail problems ● Solve network problems ● Restore factory settings ● Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using. Scan errors Follow the displayed instructions and, if applicable, video to resolve an error. Error ADF empty Automatic calibration failed Communication failed Fan failed Hardware error Hatch open Lamp failed Mispick Description No document was detected in the document feeder. A hardware failure occurred when the product attempted to calibrate prior to scanning. A scanner communication failure occurred. The product's fan failed. A hardware failure occurred. The hatch on the document feeder is open or not securely latched. The product lamp failed. The product has detected a document feeder page mispick (for example, no pages fed through the product). ENWW Scan errors 101

Section	Page
Product basics	9
Product features	10
Front view	12
Back view	12
Sleep Mode	14
Auto-shutdown feature	15
Control panel	17
Control-panel layout	18
Interpret control panel status lights	19
Control panel messages	20
Home screen	21
Buttons on the touch screen	22
Control-panel help system	23
Administration - Configure the product	25
Supported utilities for Windows	26
HP Web Jetadmin	26
Embedded Web Server	26
HP Digital Sending Software (HP DSS)	26
Supported network protocols	27
Supported e-mail protocols	29
Basic configuration using the Administration menu	30
Navigate the Administration menu	30
Jetdirect menus	31
Configure language settings	36
Configure time settings	36
Assign IP address	36
Set up and configure e-mail settings using the E-mail Setup Wizard	37
Manually configure IPv4 TCP/IP parameters from the control panel	37
Manually configure IPv6 TCP/IP parameters from the control panel	38
Disable network protocols (optional)	38
Link speed and duplex settings	39
Basic configuration using the Embedded Web Server	40
View or change network settings	40
Set or change the administrator password	40
Configure e-mail options	40
Save to Network Folder Setup	41
Configure save to SharePoint options	41
Configure USB storage device settings	42
Configure Quick Sets	42
Configure general security settings	43
Configure access control security settings	43
Additional configuration using the Embedded Web Server	44
Administration - Manage the product	45
Use information pages	46
Use the Embedded Web Server	47
Open the Embedded Web Server	47
Embedded Web Server options	47
Use HP Web Jetadmin software	49
Controlling digital-sending security	50
Network authentication	50
Secure e-mail	50
Restrict software access	50
Security features	51
Secure the Embedded Web Server	51
Manage temporary job files	51
Secure Storage Erase	52
Data affected	52
Secure File Erase	52
Secure Disk Erase	52
HP High-Performance Secure Hard Disks	52
Manage certificates	53
Load a certificate	53
Load a certificate revocation list (CRL)	53
Authentication and authorization	53
Energy settings	55
Upgrade the firmware	56
Backup product data	57
Restore product data	58
Load originals	59
Use the automatic document feeder (ADF)	60
Document loading tips	60
Document loading tips for mixed-size documents	61
How to load documents	61
Use the scanning glass	63
Scan and send documents	65
Sign in	65
New scanner features	66
Preview a scan	67
Use the Image Preview screen	67
Send a scanned document to one or more e-mails	69
Use the address book	69
Create a recipient list	69
Use the Personal or Shared Contacts address book	69
Add entries to the Personal or Shared Contacts address books	69
Delete entries from the Personal Contacts address book	70
Use the Send E-mail screen	70
Send documents	71
Send a document	71
Use the auto-complete function	71
Fax a scanned document	72
Use the Send Fax screen	72
Send a fax	73
Save to a network folder or USB storage device	74
Save to a SharePoint site	75
Send or save a document using Quick Sets	76
Scan to a workflow destination	77
Maintain the product	79
Order maintenance and scanning supplies	80
Clean the touch screen	80
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background	80
Clean the rollers	84
Replace and install components	87
Replace the rollers	88
Replace the separation pad	92
Replace the front panel	96
Replace the keyboard	99
Replace the hard drive	101
Install a Jetdirect card	104
Install an accessory into the hardware integration pocket	106
Troubleshooting	109
Scan errors	109
Basic troubleshooting tips	111
Installation problems	112
Initialization or hardware problems	112
Check the Ethernet connection	112
Check that the product has power	113
Reset the product	113
The product has paused or shut down	114
The product is displaying a “pause” message on the touch screen	114
I received an e-mail indicating that the product has shut down	114
Paper feeding problems	115
Paper jamming, skewing, misfeeds, or multiple-page feeds	115
Scanning fragile originals	115
Paper does not feed from the product	115
Originals are curling up in the document output tray	116
The bottom of the scanned image is cut off	116
The scanned images have streaks or scratches	116
An item loaded in the document input tray jams repeatedly	116
Clear jams from the paper path	116
The product has stopped working correctly	118
Solve e-mail problems	119
Validate the SMTP gateway address	119
Validate the LDAP gateway address	119
Solve network problems	120
Restore factory settings	121
Contact HP Support	121
Specifications and warranty	123
Product specifications	124
Document feeder specifications	124
Environmental specifications	124
Certificate of Volatility	125
Volatile memory	125
Non-volatile memory	125
Hard disk drive memory	125
Regulatory model number	126
Environmental product stewardship program	127
Protecting the environment	127
Ozone production	127
Power consumption	128
Toner consumption	128
Paper use	128
Plastics	128
HP LaserJet print supplies	128
Paper	129
Material restrictions	129
Disposal of waste equipment by users (EU and India)	129
Electronic hardware recycling	129
Brazil hardware recycling information	130
Chemical substances	130
Product Power Data per European Union Commission Regulation 1275/2008	130
SEPA Ecolabel User Information (China)	130
The regulation of the implementation on China energy label for printer, fax, and copier	130
Restriction on Hazardous Substances statement (India)	131
Restriction on Hazardous Substances statement (Turkey)	131
Restriction on Hazardous Substances statement (Ukraine)	131
Substances Table (China)	131
Material Safety Data Sheet (MSDS)	132
EPEAT	132
For more information	132
HP limited warranty statement	133
UK, Ireland, and Malta	134
Austria, Belgium, Germany, and Luxemburg	134
Belgium, France, and Luxemburg	135
Italy	136
Spain	136
Denmark	137
Norway	137
Sweden	137
Portugal	137
Greece and Cyprus	138
Hungary	138
Czech Republic	138
Slovakia	139
Poland	139
Bulgaria	139
Romania	140
Belgium and the Netherlands	140
Finland	140
Slovenia	141
Croatia	141
Latvia	141
Lithuania	142
Estonia	142