HP Elite 8300 HP Compaq Business PC Maintenance and Service Guide Elite 8300 S
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- HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 1
HP Compaq Business PC Maintenance and Service Guide Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 2
herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 4
Slim Desktop (USDT) Rear Panel Components 10 Serial Number Location ...11 2 Installing and Customizing the Software ...13 Installing the Windows Operating System 13 Downloading Microsoft Windows Updates 13 Installing or Upgrading Device Drivers (Windows systems 14 Customizing the Monitor Display - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 5
parts catalog ...30 Convertible minitower (CMT) chassis spare parts 30 Computer system components 30 Cables ...32 Misc parts ...33 Drives ...34 Misc boards ...35 Sequential part number listing 35 Microtower (MT) chassis spare parts 38 Computer major components 38 Cables ...40 Misc parts - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 6
the Keyboard ...67 Cleaning the Monitor ...67 Cleaning the Mouse ...68 Service Considerations ...68 Power Supply Fan ...68 Tools and Software 71 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis 72 Preparation for Disassembly ...72 Access Panel ...73 Front Bezel ...74 Front - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 7
to a Desktop Configuration 114 Changing from a Desktop to a Minitower Configuration 116 7 Removal and Replacement Procedures Microtower (MT) Chassis 119 Preparation for Disassembly ...119 Computer Access Panel ...120 Front Bezel ...121 Front Bezel Security ...122 Bezel Blanks ...124 Memory ...125 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 8
193 Heat sink ...194 Processor ...196 Power Supply ...199 System Board ...201 Using the Small Form Factor Computer in a Tower Orientation 203 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis 204 Preparation for Disassembly ...204 Access Panel ...205 Front Bezel ...206 Front - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 9
241 Changing from Desktop to Tower Configuration 245 Port Cover ...246 Power Supply, External ...247 10 Troubleshooting Without Diagnostics ...248 Safety and Comfort ...248 Before You Call for Technical Support 248 Helpful Hints ...249 Solving General Problems ...251 Solving Power Problems ...255 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 10
Cover Lock 322 Appendix D Power Cord Set Requirements 324 General Requirements ...324 Japanese Power Cord Requirements 324 Country-Specific Requirements ...325 Appendix E Specifications ...326 CMT Specifications ...326 MT Specifications ...327 SFF Specifications ...329 USDT Specifications ...330 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 11
xii - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 12
computer models only). Figure 1-1 Convertible Minitower Configuration NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For more information, see Changing from a Minitower to a Desktop Configuration on page 114 in this guide. Figure 1-2 Microtower Configuration - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 13
1-3 Small Form Factor Configuration NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 203 in this guide. Figure 1-4 Ultra-Slim Desktop Configuration 2 Chapter 1 Product Features - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 14
normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 300 to interpret the code. Convertible Minitower (CMT) Front Panel Components 3 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 15
Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 16
Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer toInterpreting POST Diagnostic Front Panel LEDs and Audible Codes on page - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 17
Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 18
Convertible Minitower (CMT) Rear Panel Components Figure 1-8 Rear Panel Components Table 1-5 Rear Panel Components 1 Power Cord Connector 2 PS/2 Keyboard Connector (purple) 7 Line-Out Connector for powered audio devices (green) 8 Line-In Audio Connector (blue) 3 VGA Monitor Connector 9 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 19
Network Connector 9 DisplayPort Monitor Connector 10 USB 3.0 ports (blue) 11 USB 2.0 ports (black) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 20
Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 5 USB 2.0 ports (black) 10 Line-Out Connector for powered audio devices - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 21
-Slim Desktop (USDT) Rear Panel Components Figure 1-11 Rear Panel Components Table 1-7 Rear Panel Components 1 Line-Out Connector for powered audio 6 VGA Monitor Connector devices (green) 2 DisplayPort Monitor Connectors 7 Power Cord Connector 3 USB 3.0 ports (blue) 8 Line-In Audio - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 22
that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-12 Convertible Minitower Serial Number and Product ID Location Figure 1-13 Microtower Serial Number and Product ID Location Serial Number Location 11 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 23
Figure 1-14 Small Form Factor Serial Number and Product ID Location Figure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location 12 Chapter 1 Product Features - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 24
take up to 60 minutes. If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. Downloading Microsoft Windows Updates 1. To set up your Internet - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 25
software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Customizing the Monitor Display (Windows systems) If you wish, you can select or change - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 26
to create an installation CD. It is recommended that these disks be created and the software installed in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD - installation software for WinDVD - used to play DVD movies - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 27
system restarts (warm boots) as well as during power-on. ● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 28
but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 29
serial number ● Asset tracking number ● ME firmware version ● ME Management mode Displays copyright notice. Allows you to set system time and date. Allows you to update the system ROM with a BIOS image file located on removable media. Save to Removable Media Saves system configuration, including - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 30
: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 31
back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. NOTE: eSATA is not available on USDT systems. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 32
menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup (F10) Utilities 21 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 33
to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 34
is Device Available) for: ● Embedded security device (some models) ● System audio ● Network controller NOTE: You must disable AMT before trying to hide the network controller. ● Serial ports (some models) ● Parallel port (some models) ● SATA0 ● SATA1 ● SATA2 (some models) ● SATA3 (some models - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 35
made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running. 24 Chapter 3 Computer Setup (F10) Utility - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 36
must be enabled to enable this feature. Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 37
Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option OS Power Management Hardware Power Management Thermal Description ● Runtime Power Management- Enable/Disable. Allows certain operating - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 38
-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Power-On Options BIOS Power-On Onboard Devices Heading Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 39
more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE. ● SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 40
Table 3-6 Computer Setup-Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 41
4 Illustrated parts catalog This chapter provides spare part information for all chassis. Convertible minitower (CMT) chassis spare parts Computer system components 30 Chapter 4 Illustrated parts catalog - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 42
) Power supply 320W, 90% efficient 320W, standard System board (includes replacement thermal material) Memory modules (PC3-12800, 1666-MHz; not illustrated) 8-GB 4-GB 2-GB Processors (include replacement thermal material; not illustrated) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) Intel Core i5 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 43
drive power cable SATA cable, 18 inch, 1 straight end, 1 angled end (not illustrated) SATA cable, 17.7 inch, 2 straight ends (not illustrated) DMS-59 to dual VGA cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, DisplayPort to HDMI DisplayPort cable Spare part number 646820 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 44
powered speakers (not illustrated) Hard drive conversion bracket Mouse (not illustrated) Spare part number 643907-001 643908-001 638817-001 641498-001 638816-001 645330-001 508987-001 638815-001 586721-001 594220-001 636166-001 636917-001 397117-001 Convertible minitower (CMT) chassis spare parts - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 45
HP Elite Washable Wireless, HP Elite USB, optical, jack black eSATA port assembly, PCI card (not illustrated) Antenna for use with 538048-001 (not illustrated) HP Drive 16X SATA DVD±RW drive 34 Chapter 4 Illustrated parts catalog Spare part number 537748-001 674318-001 619580-001 674317-001 537749 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 46
black HP WLAN 802.11 g/n 1x2 PCIe NIC Bezel black, optical drive, 5.25-inch 16X SATA DVD-ROM drive Antenna (WLAN) Spare part number 581599-001 594220-001 Spare part number 680653-001 632486-001 682411-001 637995-001 637213-001 637591-001 635523-001 538048-001 Convertible minitower (CMT) chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 47
powered speakers 250-GB, 7200-rpm hard drive 500-GB, 7200-rpm hard drive 1-TB, 7200-rpm hard drive AMD FirePro 2270 512-MB PCIe x16 graphics card HP FireWire / IEEE 1394a PCIe x1 card AMD Radeon HD6350 PCIe x16 graphics card, 512 MB Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) Serial port PCI card - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 48
Core i7 3770 (3.4-GHz, 8-MB L3 cache) Memory module, 8-GB, PC3 12800, CL11 Front bezel for use in 8300 models Front bezel for use in 8380 models Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 180-GB Solid-state drive (SSD), SATA 6.0 Convertible minitower - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 49
Microtower (MT) chassis spare parts Computer major components Item (1) (2) (3) Description Front bezel For use in all countries and regions except China For use in China Bezel blank (optical drive; not illustrated) Bezel blank (3.5-inch; not illustrated) Access panel Power supply 320W, 90% - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 50
material) Memory modules (PC3-12800, 1666-MHz; not illustrated) 8-GB 4-GB 2-GB Processors (include replacement thermal material; not illustrated) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) Intel Core i3 2130 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 51
ends SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) DMS-59 to dual VGA cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI 40 Chapter 4 Illustrated parts catalog Spare part number 646827-001 646834-001 646833-001 646828-001 639958-001 639959-001 646830-001 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 52
PCI card (not illustrated) Clamp lock, includes universal cable (plate not included; not illustrated) Rear chassis fan Hard drive conversion bracket (not illustrated) Spare part number 645326-001 585884-001 638816-001 645330-001 641498-001 638817-001 508987-001 636922-001 397117-001 Microtower (MT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 53
Serial port, PCI card (not illustrated) 2.5-in drive adapter (not illustrated) Grommet, hard drive isolation, blue (not illustrated) Card reader, 22-in-1 (not illustrated) USB powered speakers (not illustrated) Mouse (not illustrated) PS2, optical, jack black USB, HP Elite Washable Wireless, HP - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 54
MB Intel PRO/1000CT2 NIC, includes bracket HP WLAN 802.11 g/n 1x2 PCIe NIC Sequential part number listing Spare part number dual VGA cable Adapter, DisplayPort to DVI DisplayPort cable Clamp lock, includes universal cable (plate not included) PS/2 basic keyboard USB basic keyboard Spare part - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 55
FirePro 2270 512-MB PCIe x16 graphics card HP FireWire / IEEE 1394a PCIe x1 card AMD Radeon HD6350 PCIe x16 graphics card, 512 MB Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) Serial port PCI card Hood sensor Printer port, PCI card 320-GB, 7200-rpm hard drive 44 Chapter 4 Illustrated parts catalog - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 56
card, 512 MB AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 20-GB Solid-state drive, SATA Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) Memory module, 8-GB, PC3 12800, CL11 Microtower (MT) chassis spare parts 45 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 57
Spare part number 689377-001 689378-001 691935-001 691936-001 696622-001 Description Front bezel for use in all countries and regions except for China Front bezel for use in China Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 180-GB Solid-state drive (SSD), - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 58
Small Form Factor (SFF) chassis spare parts Computer major components Item (1) (2) (3) (4) Description Front bezel Bezel blank (5.25-inch, optical drive; not illustrated) Bezel blank (3.5-inch; not illustrated) Access panel Power supply 240W, 90% efficient 240W, standard System board (includes - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 59
replacement thermal material; not illustrated) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) Intel Pentium G870 (3.1-GHz, 3-MB - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 60
19.5 inch, 2 straight ends SATA drive power cable SATA cable, 25.2 inch, 1 straight end, 1 angled end (not illustrated) DMS-59 to dual VGA cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, DisplayPort to HDMI DisplayPort cable Spare part number 636926-001 638813-001 636923-001 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 61
(7) Description Chassis fan Fan duct (not illustrated) Heat sink (includes replacement thermal material) Speaker Solenoid lock Printer port, PCI card Hood sensor 50 Chapter 4 Illustrated parts catalog Spare part number 645327-001 636921-001 645326-001 636925-001 641471-001 638817-001 638816-001 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 62
not illustrated) Rubber foot Chassis stand Serial port, PCI card (not illustrated) 2.5-in drive powered speakers (not illustrated) Mouse (not illustrated) PS2, optical, jack black USB, HP Elite Washable Wireless, HP Elite USB, optical, jack black eSATA port assembly, PCI SFF) chassis spare parts 51 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 63
/ IEEE 1394a PCIe x1 Card AMD FirePro 2270 PCIe x16 graphics card, 512 MB Intel PRO/1000CT2 NIC, includes bracket HP WLAN 802.11 g/n 1x2 PCIe NIC Spare part number 636930-001 636929-001 639135-001 636927-001 680020-001 696622-001 646809-001 665961-001 661841-001 683305-001 656792-001 660408 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 64
USB basic keyboard Mouse, PS2, optical, jack black Mouse, USB, optical, jack black HP WLAN 802.11 g/n 1x2 PCIe NIC Bezel blank, optical drive, 5.25-inch 16X card, 512 MB Intel PRO/1000CT2 NIC, includes bracket Card reader, 22-in-1 USB powered speakers Small Form Factor (SFF) chassis spare parts 53 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 65
HD6350 PCIe x16 graphics card, 512 MB Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) SATA cable, 19.5 inch, 2 straight ends SATA cable, 25.2 inch, 1 straight end, 1 angled end Serial port PCI card Hood sensor Printer port, PCI card Solenoid lock HP Business Digital Headset Heat sink Chassis fan eSATA - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 66
Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) Memory module, 8-GB, PC3-12800, CL11 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 180-GB Solid-state drive (SSD), SATA 6.0 Small Form Factor (SFF) chassis spare parts - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 67
Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item (1) (2) (3) Description Access panel AC adapter 180W, 90% efficient 180W, standard 135W, standard Front bezel Bezel blank (not illustrated) System board (includes replacement thermal material) Memory modules (PC3-12800, - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 68
thermal material; not illustrated) Intel Core i7 3770s (3.1-GHz, 8-MB L3 cache) Intel Core i5 3570s (3.1-GHz, 6-MB L3 cache) Intel Core i5 3475s (2.9-GHz, 6-MB L3 cache) Intel Core i5 3470s (2.9-GHz, 6-MB L3 cache) Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) Intel Core i3 2120 (3.3-GHz, 3-MB - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 69
Misc parts Item (1) (2) (3) Description Heat sink for use with the processor (includes replacement thermal material) with UMA graphics models (includes replacement thermal material; not illustrated) Fan, rear Spare part number 587456-001 689369-001 625256-001 691352-001 58 Chapter 4 Illustrated - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 70
drive isolation, blue (not illustrated) USB powered speakers (not illustrated) Mouse (not illustrated) PS2, optical, jack black USB, HP Elite Washable Wireless, HP Elite USB, optical, jack black WLAN antenna -xx1 613125-xx1 631411-xx1 631913-xx1 Ultra-Slim Desktop (USDT) chassis spare parts 59 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 71
includes the drive bracket. Grommet, hard drive isolation, blue Spare part number 696442-001 686217-001 634824-001 639135-001 680020-001 696622 Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) Spare part number 687445-001 652165-001 Sequential part number listing Spare part - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 72
SED USB powered speakers Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) Hood sensor 320-GB, 7200-rpm hard drive, 2.5-inch HP Business Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 128-GB Solid-state drive, SATA 2.0 Ultra-Slim Desktop (USDT) chassis spare parts - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 73
wireless Mouse, wireless, HP Elite Mouse, USB, HP Elite 256-GB Solid-state Intel Core i7 3770s (3.1-GHz, 8-MB L3 cache) Intel Core i5 3550s (3.1-GHz, 6-MB L3 cache) Memory module, 2-GB, PC3-12800, CL11 Memory module, 4-GB, PC3-12800, CL11 Memory module, 8-GB, PC3-12800, CL11 Front fan Access panel - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 74
described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 75
DIPs from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 76
ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power service kits ● Static awareness labels ● Wrist straps and footwear straps providing one - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 77
the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 78
on page 66 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 66. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 66 before following these - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 79
that you should keep in mind during the disassembly and assembly of the computer. Power Supply Fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the "On" mode. The cooling fan is off when the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 80
as monitors or speakers. Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 81
transmit data for only a single drive. SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 82
cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the NTFS Drive/Partition Capacity Limits Controller Type ATA ATA Operating System Windows XP/Windows 7 Windows XP/Windows 7 Maximum Size Partition Drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 83
Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine Care, SATA Drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 84
Panel Description Access panel Spare part number 646819-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the access panel handle (1) then lift the access panel off the computer - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 85
Bezel Description Front bezel for use in 8300 models Front bezel for use in 8380 models Spare part number 689380-001 689381-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Lift up the three - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 86
bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Remove the front bezel (Front Bezel on page - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 87
6-4 Installing the Front Bezel Security Screw 7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 76 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 88
part number 583653-001 570838-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel front bezel. Figure 6-5 Removing Bezel Blanks from the Subpanel (Desktop Shown) NOTE: When replacing the subpanel, ensure that the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 89
Card Expansion Card Expansion Card Hood Lock Parallel Port Expansion Card Expansion Card Expansion Card Hood Sensor Memory Module Memory Module Memory Module Memory Module SATA Optical Drives SATA Hard Drives 78 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 90
with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. DDR3-SDRAM DIMMs CAUTION: This - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 91
with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. 80 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 92
wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 93
on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 82 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 94
may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Lift the expansion slot cover from the expansion slot. Figure 6-9 Removing an Expansion Slot Cover Expansion Card 83 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 95
10 Removing a Standard PCI Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion PCI Express x16 Expansion Card 6. Store the removed card in anti-static packaging. 84 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 96
end of the card down into the slot on the back of the chassis and press the card down firmly into computer access panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the computer access panel was removed. 14. Reconfigure the computer - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 97
GB Solid State Drive (SSD), SATA 2.0 20 GB Solid State Drive (SSD), SATA Spare part number 660408-001 581599-001 656792-001 636930-001 636929-001 636927-001 680020-001 646809-001 665961-001 661841-001 683305-001 86 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 98
2 Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above. The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 99
the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on the power cable and data cable from the back of the drive. 88 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 100
5. Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the 5.25- - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 101
from one of the two lower internal hard drive bays, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2). Figure 6-17 Removing a Hard Drive from the Lower Two Bays 90 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 102
● To remove a hard drive from the upper internal hard drive bay, remove the screw on the side of the bay that secures the drive in place (1), then slide the drive out of the bay (2). Figure 6-18 Removing a Hard Drive from the Upper Bay Drives 91 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 103
bracket under the access panel. The HP-supplied metric guide screws are black. The HP-supplied 6-32 isolation mounting guide screws are silver and blue. The HP-supplied standard 6-32 screws are silver. If you are 92 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 104
the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 105
to the new one. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. Figure 6-20 Installing a 5.25-Inch Drive in a Minitower (top) and Desktop (bottom) 94 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 106
a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more , connect the power cable and data cable to the back of the drive. NOTE: The power cable for the and computer access panel. 10. Reconnect the power cord and turn on the computer. 11 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 107
of the lower two bays (bays 5 and 6), install four 6-32 silver and blue isolation mounting guide screws (two on each side of the drive). Figure 6-22 Installing Isolation Mounting Guide Screws in a 3.5-inch Hard Drive 96 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 108
● If you are installing a 2.5-inch hard drive into either of the lower two bays (bays 5 and 6), do the following: ◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. Figure 6-23 Sliding the 2.5-inch Drive in - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 109
bay (bay 4), install three standard 6-32 silver guide screws (two on the right side and one on the left side in the screw hole closest to the power and data connectors). Figure 6-26 Installing Standard Guide Screws 98 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 110
as follows: CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive. ● If you are installing a hard drive into one of the lower two bays (bays 5 and - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 111
blue connector labeled SATA1. 7. Replace the computer access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the computer access panel was removed. 100 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 112
Hood Sensor Description Hood sensor Spare part number 638816-001 The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Unplug the hood - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 113
assembly Spare part number 646821-001 The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 114
assembly to the front of the chassis. 6. Rotate the right side of the assembly away from the chassis. Figure 6-30 Removing the front I/O, USB, power switch assembly 7. Pull the assembly toward the right and away from the chassis while threading the wires through the slot between the drive cage and - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 115
LED assembly Spare part number 646820-001 The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 116
Speaker Description Speaker Spare part number 645330-001 The speaker is mounted to the inside front of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Disconnect the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 117
Spare part number 643908-001 The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. Disconnect the fan control cable - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 118
Fan sink Description Fan sink Spare part number 643907-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on page 73). 3. In the order indicated, loosen the four captive Torx screws that secure the fan sink to the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 119
fan sink on the processor. Failure to do so could result in damage that requires replacing the system board. 108 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 120
Processor Description Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 3470, 3.2 GHz, 6-MB L3 cache, 95W Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 2120, 3.3 GHz, 3-MB L3 cache, 65W Intel Pentium processors G870, 3.0 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 121
socket and close the retainer. Make sure the slot in the processor fits into the post on the socket. 110 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 122
the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 111 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 123
Power Supply Description Power supply, 320W, 90% efficient Power supply, 320W Spare part number 613764-001 613765-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 124
install the power supply, reverse the removal procedure. System Board Description System board (includes replacement thermal material) Spare part number 657096-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Access Panel on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 125
, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. Changing from a Minitower to a Desktop Configuration 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 126
Desktop Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports in damage to the drive. 10. Reconnect all power and data cables to the drives in the 5.25 desktop configuration. Changing from a Minitower to a Desktop Configuration 115 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 127
90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-42 Changing from a Minitower to a Desktop Configuration 14. Replace the front bezel and computer access panel. 15. Reconnect the power cord and turn on the computer. 16. Lock any security devices that were disengaged when - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 128
a Drive in the Minitower Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive all power and data cables to the drives in the 5.25-inch drive bays. Changing from a Desktop to a Minitower Configuration 117 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 129
90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-45 Changing from a Desktop to a Minitower Configuration 14. Replace the front bezel and computer access panel. 15. Reconnect the power cord and turn on the computer. 16. Lock any security devices that were disengaged when - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 130
7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 131
to lift the access panel off the unit (2). NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-1 Removing the Computer Access Panel 120 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 132
Front Bezel Description Front bezel Front bezel for use in China Spare part number 689377-001 689378-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 119) 2. Remove the access panel (Computer Access Panel on page 120) 3. Lift up the three tabs on the side of the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 133
internal components of the computer. 5. Remove the access panel and front bezel. 6. Remove the security screw from the inside of the front bezel. Figure 7-3 Retrieving the Front Bezel Security Screw 7. Replace the front bezel. 122 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 134
middle of the right edge of the chassis between the hard drive bay and speaker. Figure 7-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 135
blank, optical drive Spare part number 583653-001 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 120) 2. Remove - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 136
with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. DDR3-SDRAM DIMMs CAUTION: This - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 137
wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 138
install any additional modules. 6. Replace the computer access panel. 7. Reconnect the power cord and turn on the computer. 8. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 139
card, 512 MB Intel PRO/1000CT2 NIC, includes bracket HP FireWire / IEEE 1394a PCIe x1 Card Spare part number 637213-001 635523-001 637591-001 The computer has one PCI expansion slot, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 140
be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. Figure 7-8 Removing an Expansion Slot Cover Expansion - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 141
If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull the other components. Figure 7-9 Removing a Standard PCI Expansion Card 130 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 142
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 143
seats properly in the expansion card slot. 9. Rotate the slot cover retention latch back in place to secure the expansion card. Figure 7-12 Closing the Expansion Slot Retainer if needed. 11. Replace the computer access panel. 132 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 144
5 Power SATAPWR1 6 Power SATAPWR0 7 SATA 3.0 SATA0 8 SATA 3.0 SATA1 Color white black white black black black dark blue light blue 9 SATA 2.0 10 eSATA SATA2 ESATA white black 11 Parallel Port 12 Serial Port 13 USB PAR COMB MEDIA black black black Component Memory Module Memory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 145
PCI Express x16 X16PCIEXP 20 PCI PCI1 white black black white black white Component USB Device, such as a Media Card Reader Hood Sensor Second Media Card Reader Expansion Card Expansion Card Expansion Card Expansion Card 134 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 146
Drive (SSD), SATA Spare part number 660408-001 581599- Serial ATA (SATA) you are adding a second support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 147
HP-supplied isolation mounting screws are silver and blue. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-14 Extra Guide Screw Locations No. Guide - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 148
One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for optional hard drive 4 Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer the power cable and data cable from the back of the drive. Drives 137 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 149
the drive you want to remove, then slide the drive from its drive bay (2). Figure 7-17 Removing the Drives 138 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 150
Remove the access panel (Computer Access Panel on page 120) 3. Remove the front bezel (Front Bezel on page 121) 4. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 124 for more information. 5. Install four M3 metric guide screws in the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 151
you are installing an optical drive, connect the power cable and data cable to the back of the drive. NOTE: The power cable for the optical drives is a two- the front bezel and computer access panel. 10. Reconnect the power cord and any external devices, then turn on the computer. 11. Lock any - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 152
transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 119) 2. Remove the access panel (Computer Access Panel on page 120) 3. Disconnect the power cable and data cable from the back of the hard drive. 4. Release the drive by pulling the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 153
guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide isolation mounting guide screws location. If you are replacing a drive, transfer the guides screws from the old drive to the new one. ● If Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 154
avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue connector labeled SATA1. 7. Route the power and data cables in their cable retainers. 8. Replace the computer access panel. 9. Reconnect the power cord and any external devices - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 155
Front Fan Assembly Description Front fan assembly Spare part number 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the access panel (Computer Access Panel on page 120). 3. Remove the cables from the clip on the top of the fan assembly. Figure - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 156
the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 7-26 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure. Front - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 157
part number 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Computer Access Panel Removing the front I/O assembly 8. Pull the assembly away from the computer while threading the wires through the hole in the front of - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 158
Switch/LED Assembly Description Power switch/LED assembly Spare part number 646828-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the access panel (Computer Access Panel on page 120). 3. Remove the front bezel (Front Bezel on page 121). 4. Remove - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 159
Spare part number 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the computer access panel (Computer Access Panel on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 160
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 161
Processor Description Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 3470, 3.2 GHz, 6-MB L3 cache, 95W Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 2120, 3.3 GHz, 3-MB L3 cache, 65W Intel Pentium processors G870, 3.0 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 162
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 163
attach the heat sink control cable to the update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 152 Chapter 7 Removal and Replacement Procedures Microtower (MT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 164
Speaker Description Speaker Spare part number 645330-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the access panel (Computer Access Panel on page 120). 3. Remove the front fan assembly (Front Fan Assembly on page 144). 4. Disconnect the speaker - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 165
(Computer Access Panel on page 120). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 7-32 Rear fan screws 4. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. 154 Chapter 7 Removal and Replacement Procedures Microtower (MT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 166
5. Lift the fan out of the chassis (2). Figure 7-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. Rear Chassis Fan 155 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 167
Power Supply Description Power supply, 320W, 90% efficient Power supply, 320W Spare part number 613764-001 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the access panel (Computer Access Panel on page 120). 3. Disconnect the power cables - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 168
power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure. Power Supply - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 169
thermal material) Spare part number 657094-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 72). 2. Remove the access panel (Computer Access Panel on page 120). 7-36 System board screws 158 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 170
the system board When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. System Board 159 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 171
Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine Care, SATA Drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 172
Panel Description Access panel Spare part number 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 173
Front bezel 5.25-inch bezel blank, optical drive 3.5-inch bezel blank Spare part number 687950-001 570838-001 583653-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161). 3. Lift up the three tabs on the side - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 174
into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. If the computer is on a stand, remove the computer from the stand. 6. Remove the access panel and front bezel. 7. Remove one of the five silver 6-32 standard screws located on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 175
tab to secure the front bezel in place. Figure 8-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 176
Panel on page 161). 2. Remove the front bezel (Front Bezel on page 162).. 3. To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it (2). Figure 8-5 Removing - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 177
with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. DDR3-SDRAM DIMMs CAUTION: This - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 178
wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 179
power cord and turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer. 168 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 180
Intel PRO/1000CT2 NIC, includes bracket HP FireWire / IEEE 1394a PCIe x1 Card Spare part number 680653-001 632486-001 682411-001 637995-001 637213-001 635523-001 637591-001 The computer has one PCI expansion slot, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 181
Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 182
it from the chassis frame (2). Be sure not to scrape the card against the other components. Figure 8-9 Removing a Standard PCI Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 183
firmly on the card so that the whole connector seats properly in the expansion card slot. 172 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 184
installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the computer access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 185
SATA 2.0 10 eSATA SATA2 ESATA white black 11 Parallel Port 12 Serial Port 13 USB PAR COMB MEDIA black black black 14 Hood Lock 15 Hood Sensor 16 USB HLCK HSENSE MEDIA2 black white black Component Memory Module Memory Module Memory Module Memory Module (unused) SATA Optical and Hard Drives - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 186
Label 17 PCI Express x1 X1PCIEXP1 18 PCI Express x16 downshifted X4PCIEXP to a x4 19 PCI Express x16 X16PCIEXP 20 PCI PCI1 Color Positions Component Expansion Card Expansion Card Expansion Card Expansion Card Spare part number 660408-001 581599-001 656792-001 636930-001 636929-001 636927 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 187
inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 188
of the 5.25" optical drive. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 189
. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161). 3. Rotate the drive cage to its upright position. 4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 190
back panel (Access Panel on page 161). 3. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See Bezel Blanks on page 165 for more information. 4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 191
. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 192
Drive from a Drive Bay on page 178 to remove the 5.25-inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 2. Disconnect the drive cables from the rear of the drive, or, if you - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 193
button, slide the drive back until it stops, then lift HP-supplied M3 metric screws are black and the HP-supplied 6-32 standard screws are silver. Refer to Installing and Removing Drives on page 177 for illustrations of the guide that the computer is turned off and that the power cord is - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 194
slide the drive toward the front of the computer until it locks into place. Figure 8-22 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 5. Connect the appropriate drive cables: a. If installing a second hard drive, connect the power cable and data cable to the rear of the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 195
drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161). 3. Rotate the drive cage for internal drives - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 196
up and out of the bay (2). Figure 8-25 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 8-26 Installing Hard Drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 197
Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data problems. 10. Rotate the drive cage for internal drives and the power supply down to their normal positions. 11. Replace the access panel. 12. If the computer - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 198
Fan duct Description Fan duct Spare part number 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161). 3. Lift the fan duct straight up out of - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 199
part number 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel (1). 188 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 200
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 8-30 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit. Front Fan Assembly 189 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 201
part number 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel . 190 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 202
Spare part number 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 203
(2), and then remove the assembly from the computer. Figure 8-33 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: properly. 192 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 204
Speaker Description Speaker Spare part number 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161). 3. Remove the front - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 205
Heat sink Spare part number 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel on page 161 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 206
the heat sink on the processor to avoid damage that could require replacing the system board. Failure to install the fan duct may cause the computer to overheat. Heat sink 195 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 207
Processor Description Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 3470, 3.2 GHz, 6-MB L3 cache, 95W Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 2120, 3.3 GHz, 3-MB L3 cache, 65W Intel Pentium processors G870, 3.0 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 208
8. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 209
an alcohol pad supplied in the spares kit. After the the processor from the syringe supplied in the spares kit. update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 210
Supply Description Power supply, 90% efficient Power supply, standard Spare part number 613762-001 613763-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 211
the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. 200 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 212
part number 657094-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 160). 2. Remove the access panel (Access Panel to its upright position. 7. Rotate the power supply to its full upright position. 8. Disconnect all data and power cables from the system board. 9. - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 213
board, you must also change the chassis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you supplied in the spares kit. CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 214
in the optional stand. Figure 8-40 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Lock any security devices that were disengaged when the access panel was removed. NOTE: Ensure at least 10 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 215
guide are available on all computers computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. 8. If the PC is mounted in the accessory mounting stand, remove it from the stand. 204 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 216
Panel Description Access panel Spare part number 689382-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. If the computer is on a stand, remove the computer from the stand and lay the computer - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 217
Front Bezel Description Front bezel Spare part number 689383-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 218
provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove power cord to avoid damage to the internal components of the computer. 5. If the computer is on a stand, remove the computer from the stand. 6. Remove the access panel - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 219
the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed. 208 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 220
Bezel Blank Description Bezel blank Spare part number 593230-001 On some models, there is a bezel blank covering the external drive bay that needs to be removed before installing a drive. To remove a bezel blank: 1. Remove the computer access panel (Access Panel on page 205). 2. Remove the front - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 221
Board Connections No. System Board Connector 1 SATA 3.0 2 Power 3 Mobile PCI Express Module 4 Hood Sensor 5 USB 6 Mini PCI Express x1 System Board Label SATA1 SATA PWR1 MXM HSENSE MEDIA Ultra-Small SSD 210 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 222
GB, PC3-12800, SODIMM 2-GB, PC3-12800, SODIMM Spare part number 689374-001 689373-001 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 223
Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. ● In - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 224
wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 225
power cord and turn on the computer. 9. Lock any security devices that were disengaged when the computer cover or access panel was removed. The computer automatically recognizes the additional memory when you turn on the computer. 214 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 226
Front fan Spare part number 689376-001 The front fan sits against the front on the left side of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Disconnect the fan control cable from - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 227
Optical Drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description DVD-ROM drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive(includes drive bracket) Spare part number 608394-001 657958-001 Removing the Optical Drive CAUTION: All removable media should be - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 228
Preparing the New Optical Drive Before the new optical drive can be used, the release latch must be attached. 1. Peel the backing off the adhesive on the release latch. 2. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 229
access panel. 6. If the computer was on a stand, replace the stand. 7. Reconnect the power cord and turn on the computer. 8. Lock any security devices that were disengaged when the computer cover or access panel was removed. 218 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 230
The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives. Before you remove the old hard drive, be sure to back up the data . 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 231
hard drive carrier straight up and out of the chassis. Figure 9-15 Removing the hard drive carrier 220 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 232
6. Remove the four guide screws from the sides of the hard drive carrier. Figure 9-16 Removing the guide screws 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Figure 9-17 Removing the hard drive from the carrier Hard Drive 221 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 233
drive. Figure 9-18 Sliding the hard drive into the carrier 9. Set the hard drive down into the bottom of the carrier (1), then replace the four guide screws on the sides of the carrier to secure the drive in the carrier (2). Figure 9-19 Lowering the hard drive and replacing the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 234
11. Replace the optical drive and reconnect the cable on the back of the optical drive. 12. Replace the computer access panel. 13. If the computer was on a stand, replace the stand. 14. Reconnect the power cord and turn on the computer. 15. Lock any security devices that were disengaged when the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 235
part number 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 236
part number 592685-001 The card reader is secured to the front right corner of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel the chassis, remove the one Torx screw that secures the card reader to - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 237
the chassis. Figure 9-23 Removing the card reader To install the card reader, reverse the removal procedure. 226 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 238
the chassis between the fan and the I/O ports. Remove the screws from the outside and then remove the speaker from the inside. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Remove the front bezel - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 239
part number 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 240
5. Lift the heat sink from the system board. Figure 9-26 Removing the heat sink CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor to avoid damage that could require replacing the system board. 6. Lay the heat - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 241
Processor Description Intel Core i7 processor 3770s, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors 3550s, 3.1 GHz, 6-MB L3 cache 3475s, 2.9 GHz, 6-MB L3 cache 3470s, 2.9 GHz, 6-MB L3 cache Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache 2120, 3.3 GHz, 3-MB L3 cache Intel Pentium processors - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 242
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 243
the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 232 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 244
WLAN Module Description Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) Spare part number 652165-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Remove the optical drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 245
To install the WLAN module, reverse the removal procedure. Make sure the antenna cables are correctly routed. 234 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 246
Hood Sensor Description Hood sensor Spare part number 638816-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Remove the optical drive (Removing the Optical Drive on page 216). 4. Unplug the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 247
part number 687445-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Remove the memory modules (Memory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 248
heat sink from the graphics board. Figure 9-33 Graphics board heat sink screws NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. Graphics Board 237 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 249
part number 657095-001 587458-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on page 205). 3. Remove the memory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 250
side of the cage away from the chassis to remove it (2). Figure 9-35 Removing the I/O panel 12. Remove the three remaining Torx T15 screws (1) that secure the system board to the chassis. When replacing the system board, you must also change the chassis serial number in the BIOS. System Board 239 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 251
Spare part number 691352-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 252
Spare part number 646811-001 Two antennas are secured to chassis - one on the front, one on the back. You must remove all other components to remove the antennas. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 204). 2. Remove the computer access panel (Access Panel on - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 253
pull the antenna out of the hole it routes through (3). Figure 9-40 Removing the front antenna - outside 242 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 254
13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. Figure 9-41 Removing the rear antenna - inside 14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 255
15. Pull the antenna through the hole it routes through. Figure 9-43 Removing the rear antenna To install the rear fan, reverse the removal procedure. 244 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 256
the external equipment, plug the power cord into a power outlet, and turn the computer on. 4. Lock any security devices that were disengaged when the computer cover or access panel was removed. To change from the tower configuration to the desktop configuration, reverse the previous steps. NOTE - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 257
port cover is secured in place by a retention lever just inside the port cover opening. To remove the port cover, pull the lever back towards the port cover opening (1), then slide the cover to the left and off the computer (2). 246 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 258
46 Removing a Port Cover Power Supply, External The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 259
monitor into a different video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly. ● If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 260
hard drive. Be sure to back up all data files before running the restore process. NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 261
not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 276 for instructions. ● Be sure that all the needed device drivers have been installed. For - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 262
battery. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 263
locked. Solution Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 264
in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 265
. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 254 Chapter 10 Troubleshooting Without Diagnostics - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 266
on because of internal power supply fault. Contact an authorized service provider to replace the power supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 267
incorrect external power supply adapter is being used on the USDT. The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. 256 Chapter 10 Troubleshooting Without - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 268
supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 276 for instructions. Table 10-3 Solving Diskette Problems In Microsoft Windows 7, right-click the diskette power cable - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 269
Computer Setup and enable Legacy Diskette Write in Storage > Storage Options. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. Solution In Microsoft Windows with a new one. 258 Chapter 10 Troubleshooting Without Diagnostics - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 270
and press the Spacebar. The computer should start up. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Diskette is not bootable. Diskette boot has been disabled in Computer Setup. Network server mode is enabled in Computer Setup. Solution Replace with a bootable - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 271
is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. The device is attached to a SATA port that has been hidden in - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 272
> Boot Order. Hard Drive's "Emulation Type" is set to "None." Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 273
turned to the "ON" position. Insert the key and turn the lock clockwise 90 degrees. The green LED on the front of the enclosure should be on. Power cable from the computer power supply to the enclosure frame is not properly connected. Check the power supply to make sure it is properly connected to - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 274
media card in a computer with Windows. A write-protected or and deleting from an SD/ Memory Stick/PRO card. Solution supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. Solving Media Card Reader Problems - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 275
you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader. After inserting a media card in the reader, the computer attempts to boot from the media card - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 276
display ports work. Cause Solution On an HP Compaq Elite 8300 USDT with no MXM card and a 2nd Generation (Sandy Bridge) processor, if you attach three monitors to the system, only two display outputs are supported. This issue depends on if you connect the third monitor when the system is powered - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 277
Table 10-6 Solving Display Problems (continued) Blank screen (no video). Cause Solution Monitor settings in the computer are not compatible with the 1. In Windows XP Control Panel, double-click the Display monitor. icon and select the Settings tab. In Windows 7 Control Panel, under Appearance - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 278
controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 279
monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. "Out of Range" displays on screen. Cause Video resolution and refresh rate are set higher than what the monitor supports. Solution Restart the computer a flat panel monitor. Cause Solution Brightness - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 280
card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 281
10-7 Solving Audio Problems Sound cuts in and out. Cause Processor resources are being used by other open applications. Direct sound latency, common in many media player applications. Solution Shut down all open processor-intensive applications. In Windows XP only: 1. From the Control Panel, select - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 282
Table 10-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 283
port] is the address of the printer being used. If the printer works, reload the printer driver. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 284
Table 10-8 Solving Printer Problems (continued) Printer prints garbled information. Cause The cables may not be connected properly. Printer memory may be overloaded. Solution Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 285
the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. 274 Chapter 10 Troubleshooting Without Diagnostics - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 286
from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 287
selected for appropriate USB ports under Security > USB Security. Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 276 Chapter 10 Troubleshooting Without Diagnostics Solution 1. Review the documentation that came - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 288
DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. On all computers expect the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 289
> Control Panel. 2. Under Network and Internet, select View network status and tasks. 3. Click Local Area Connection. 4. Click the Properties button. 5. Click the Configure button. 6. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Network driver - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 290
installed. The network controller is not configured for this computer. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 291
Table 10-12 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 292
the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. NOTE: The memory count will be affected by configurations - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 293
second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 294
, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been hidden in - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 295
not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or poor quality media type. Solution 1. Try using a slower speed - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 296
USB port before applying power to the system System will not boot from USB flash drive. Cause Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 297
the device to the front of the computer and restart the computer. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 298
computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured that the Web server can later retrieve.) Windows 7 1. Select Start > Control Panel. 2. Click Network and Internet. 3. Click Internet Options. - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 299
to download Web sites. Cause Modem is not set up properly. Solution Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 300
operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table 10-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 301
the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 290 Chapter 10 Troubleshooting Without - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 302
as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled. The speed at which the computer loads - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 303
being downloaded during POST to free more memory for an expansion card's option ROM. Internal PXE option ROM is used for booting from the NIC to a PXE server. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 304
the F1 key to save the memory boot (memory added or removed). changes. 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 305
Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 306
graphics controller display cache Replace system board if minimal graphics is not working properly and will be disabled. degrading is an issue. 912-Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup. No action required. 917-Front Audio - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 307
Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 308
11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power cord, re - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 309
Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 310
-ME image lock failure Special system configurations with reduced 1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the error persists, update to the latest occurred after the ME firmware update BIOS version and ME firmware process in - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 311
on all models. Table 11-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 312
supply. 4. Replace the system board. OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 313
by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 314
the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 303 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 315
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 316
, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. 6. Replace the computer cover or access panel. 7. Reconnect the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 317
the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 318
locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power. NOTE: You will receive POST error messages after clearing CMOS and - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 319
the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 320
and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only). NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 321
HP Support. 3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press F8 before the Windows operating system loads. 4. Select Repair Your Computer. The following options display: Startup Repair, System Restore, System Image Recovery, Windows Memory - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 322
the System Recovery discs that you can obtain from HP Support. 3. Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 323
minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 324
only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. . You must disconnect the power cord to avoid damage to the internal components of the computer. 5. Remove the computer access panel. 6. Locate the battery - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 325
on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the metal clamp that extends above one edge of the battery. When the battery pops up, lift Cell Battery (Type 2) Type 3 a. Pull back on the clip (1) that is holding the battery in place, - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 326
and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 327
in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure. 2. Remove the screw from - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 328
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor 4. Remove the four screws from the bottom of the hard drive carrier. Figure B-3 Removing the Security Screws 317 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 329
it up and out of the carrier. Figure B-4 Removing the Hard Drive 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 330
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 331
(2). Figure B-8 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 320 Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 332
failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 333
access panel with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. Figure C-1 Removing the Smart Cover Lock Screws from the Convertible Minitower Figure - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 334
Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 323 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 335
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 336
flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 337
CMT Specifications Table E-1 Specifications Chassis Height 17.6 in 44.8 cm Width 7.0 in 17.8 cm Depth 18.0 in 44.5 cm Approximate Weight 24.5 lb 11.2 kg Weight Supported (maximum distributed load in desktop Nonoperating 30,000 ft 9144 m Power Supply Operating Voltage Range 90-264 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 338
corrected power supply also has the added benefit of not requiring an input voltage range select switch. MT Specifications Table E-2 Specifications Chassis Height 14.9 in 37.7 cm Width 7.0 in 17.7 cm Depth 17.0 in 43.1 cm Approximate Weight 20.5 lb 9.3 kg Weight Supported (maximum - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 339
Current 5.5A 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 340
an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. SFF Specifications - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 341
in 10.00 in 6.6 cm 25.1 cm 25.4 cm (depth will increase if the computer is equipped with a port security bracket) Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range (values subject to change with increasing altitude - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 342
codes 300 audio problems 270 B backing up files 308 Backup and Restore 308, 309 battery disposal 69 battery replacement 313 beep codes 300 bezel blank spare part number 77, 124 bezel blank (USDT), spare part number 56 spare part numbers 61 boot problems 284 booting options Full Boot 291 Quick Boot - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 343
330 computer cleaning 66 connecting drive cables 86 country power cord set requirements 325 creating a backup 308 Customer Support 248, 290 D desktop conversion CMT 114 DIMMs. See memory disassembly preparation CMT 72 MT 119 SFF 160 USDT 204 diskette problems 257 DisplayPort cable spare part number - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 344
and power switch assembly, SFF spare part number 54 front I/O device CMT removal and replacement 102 front I/O panel, USDT spare part number 59 front I/O, power switch assembly SFF removal and replacement 191 front panel components CMT 3 MT 4 SFF 5 USDT 6 front panel problems 286 front USB panel MT - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 345
board removal and replacement 158 system board, spare part number 39, 45 N network problems 277 NIC, spare part number 36, 44, 53 numeric error codes 292 O operating guidelines 66 optical drive CMT installation 94 CMT removal 88 MT installation 139 MT removal 137 SFF installation 179 334 Index - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 346
printer port, spare part number 41 printer problems 272 problems audio 270 CD-ROM or DVD 282 diskette 257 flash drive 285 front panel 286 general 251 hard drive 260 hardware installation 276 Internet access 286 keyboard 274 Media Card Reader 263 memory 280 monitor 265 mouse 274 network 277 power 255 - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 347
CMT front bezel 75 MT front bezel 122 SFF front bezel 163 Smart Cover Lock 321 USDT front bezel 207 serial number locations 11 serial port (expansion), spare part number 36, 44, 54 serial port, spare part number 33, 42, 51 service considerations 68 setup password 304 SFF access panel, spare part - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 348
board, SFF spare part number 47, 54 system board, USDT spare part number 56, 61 T tamper-proof screws tool 68 temperature control 66 tools, servicing 68 Torx T15 screwdriver 68 tower configuration 245 tower conversion CMT 116 tower orientation 203 U unlocking access panel 321 USB powered speakers - HP Elite 8300 | HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 349
system board, spare part number 56, 61 WLAN module removal and replacement 233 V ventilation, proper 66 W Wake-on-LAN feature 278 Windows 7 operating system DVD 311 WLAN module USDT removal and replacement 233 USDT spare part number 233 338 Index
HP Compaq Business PC Maintenance
and Service Guide
Elite 8300 Series Convertible Minitower
Elite 8300 Series Microtower
Elite 8300 Series Small Form Factor
Elite 8300 Series Ultra-Slim Desktop