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HP Elite 8300 HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 343

FailSafe Key, Customer Support

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access panel, spare part number 31, 37 chassis fan, spare part number 33, 36 disassembly preparation 72 fan shroud removal and replacement 101 fan sink, spare part number 36 fan, spare part number 33, 36 front bezel removal and replacement 74 front bezel, spare part number 31, 37 front I/O assembly, spare part number 32, 37 front I/O device removal and replacement 102 heat sink removal and replacement 107 heat sink, spare part number 33 power supply removal and replacement 112 power supply, spare part number 31, 36 power switch removal and replacement 104 power switch/LED assembly, spare part number 32, 37 preparation for disassembly 72 processor removal and replacement 109 rear chassis fan removal and replacement 106 SATA hard drive cable, spare part number 32, 37 SATA optical drive cable, spare part number 32, 37 speaker removal and replacement 105 speaker, spare part number 33, 36 system board removal and replacement 113 system board, spare part number 31, 37 computer changing from desktop to tower 245 specifications 329, 330 computer cleaning 66 connecting drive cables 86 country power cord set requirements 325 creating a backup 308 Customer Support 248, 290 D desktop conversion CMT 114 DIMMs. See memory disassembly preparation CMT 72 MT 119 SFF 160 USDT 204 diskette problems 257 DisplayPort cable spare part number 35, 43, 53 DisplayPort cable (not illustrated) spare part number 32, 41, 49, 57 DMS-59 to dual VGA cable spare part number 35, 43, 53 DMS-59 to dual VGA cable (not illustrated) spare part number 32, 40, 49 drives CMT cable connections 92 CMT installation 92 CMT locations 87 connecting cables 86 installing 86 MT cable connections 135 MT installation 135 MT locations 137 SFF cable connections 177 SFF installation 177 SFF locations 175 E electrostatic discharge (ESD) 63 preventing damage 64 error codes 291, 300 messages 292 eSATA port (expansion), spare part number 36, 45, 54 eSATA port assembly, spare part number 34, 42, 51 expansion card CMT installation 82 CMT removal 82 MT installation 127 MT removal 127 SFF installation 169 SFF removal 169 expansion slot cover CMT removal 83 MT removal 129 SFF removal 170 external USB webcam, spare part number 34, 42, 51, 59 F F11 recovery 311 FailSafe Key 321 fan CMT spare part number 106 MT spare part number 41, 44, 154 fan (front), USDT spare part number 59 fan (rear), USDT spare part number 58 fan duct SFF removal and replacement 187 SFF spare part number 187 fan duct, SFF spare part number 50, 54 fan sink CMT removal and replacement 107 CMT spare part number 107 fan sink, CMT spare part number 36 fan sink, MT spare part number 45 fan with guard, MT spare part number 41 fan, CMT spare part number 33, 36 fan, MT spare part number 45 fan, power supply 68 332 Index

Section	Page
Product Features	12
Standard Configuration Features	12
Convertible Minitower (CMT) Front Panel Components	14
Microtower (MT) Front Panel Components	15
Small Form Factor (SFF) Front Panel Components	16
Ultra-Slim Desktop (USDT) Front Panel Components	17
Convertible Minitower (CMT) Rear Panel Components	18
Microtower (MT) Rear Panel Components	19
Small Form Factor (SFF) Rear Panel Components	20
Ultra-Slim Desktop (USDT) Rear Panel Components	21
Serial Number Location	22
Installing and Customizing the Software	24
Installing the Windows Operating System	24
Downloading Microsoft Windows Updates	24
Installing or Upgrading Device Drivers (Windows systems)	25
Customizing the Monitor Display (Windows systems)	25
Launching Windows XP from Windows 7	25
Accessing Disk Image (ISO) Files	25
Computer Setup (F10) Utility	27
Computer Setup (F10) Utilities	27
Using Computer Setup (F10) Utilities	28
Computer Setup—File	29
Computer Setup—Storage	30
Computer Setup—Security	33
Computer Setup—Power	37
Computer Setup—Advanced	38
Recovering the Configuration Settings	40
Illustrated parts catalog	41
Convertible minitower (CMT) chassis spare parts	41
Computer system components	41
Cables	43
Misc parts	44
Drives	45
Misc boards	46
Sequential part number listing	46
Microtower (MT) chassis spare parts	49
Computer major components	49
Cables	51
Misc parts	52
Drives	53
Misc boards	54
Sequential part number listing	54
Small Form Factor (SFF) chassis spare parts	58
Computer major components	58
Cables	60
Misc parts	61
Drives	63
Misc boards	63
Sequential part number listing	64
Ultra-Slim Desktop (USDT) chassis spare parts	67
Computer major components	67
Cables	68
Misc parts	69
Drives	71
Misc boards	71
Sequential part number listing	71
Routine Care, SATA Drive Guidelines, and Disassembly Preparation	74
Electrostatic Discharge Information	74
Generating Static	74
Preventing Electrostatic Damage to Equipment	75
Personal Grounding Methods and Equipment	75
Grounding the Work Area	76
Recommended Materials and Equipment	76
Operating Guidelines	77
Routine Care	77
General Cleaning Safety Precautions	77
Cleaning the Computer Case	77
Cleaning the Keyboard	78
Cleaning the Monitor	78
Cleaning the Mouse	79
Service Considerations	79
Power Supply Fan	79
Tools and Software Requirements	79
Screws	79
Cables and Connectors	80
Hard Drives	80
Lithium Coin Cell Battery	80
SATA Hard Drives	81
SATA Hard Drive Cables	81
SATA Data Cable	81
SMART ATA Drives	81
Cable Management	81
Hard Drive Capacities	82
Removal and Replacement Procedures Convertible Minitower (CMT) Chassis	83
Preparation for Disassembly	83
Access Panel	84
Front Bezel	85
Front Bezel Security	86
Bezel Blanks	88
System Board Connections	89
Memory	90
DIMMs	90
DDR3-SDRAM DIMMs	90
Populating DIMM Sockets	91
Installing DIMMs	92
Expansion Card	93
Drives	97
Drive Positions	98
Removing a Drive from a Drive Bay	99
Installing Drives	103
Installing a 5.25-inch Drive into a Drive Bay	105
Installing a Hard Drive into an Internal Drive Bay	107
Hood Sensor	112
Front I/O, USB Assembly	113
Power Switch Assembly	115
Speaker	116
Rear Chassis Fan	117
Fan sink	118
Processor	120
Power Supply	123
System Board	124
Changing from a Minitower to a Desktop Configuration	125
Changing from a Desktop to a Minitower Configuration	127
Removal and Replacement Procedures Microtower (MT) Chassis	130
Preparation for Disassembly	130
Computer Access Panel	131
Front Bezel	132
Front Bezel Security	133
Bezel Blanks	135
Memory	136
DIMMs	136
DDR3-SDRAM DIMMs	136
Populating DIMM Sockets	136
Installing DIMMs	137
Expansion Cards	138
System Board Connections	144
Drives	146
Drive Positions	148
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay	148
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay	150
Removing a Hard Drive from a Drive Bay	152
Installing a Hard Drive into an Internal Drive Bay	152
Front Fan Assembly	155
Front I/O Assembly	157
Power Switch/LED Assembly	158
Heat sink	159
Processor	161
Speaker	164
Rear Chassis Fan	165
Power Supply	167
System Board	169
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	171
Preparation for Disassembly	171
Access Panel	172
Front Bezel	173
Front Bezel Security	174
Bezel Blanks	176
Memory	177
DIMMs	177
DDR3-SDRAM DIMMs	177
Populating DIMM Sockets	177
Installing DIMMs	178
Expansion Card	180
System Board Connections	185
Drives	186
Drive Positions	186
Installing and Removing Drives	188
Removing a 5.25-inch Drive from a Drive Bay	189
Installing a 5.25-inch Drive into a Drive Bay	190
Removing a 3.5-inch Drive from a Drive Bay	192
Installing a 3.5-inch Drive into a Drive Bay	193
Removing and Replacing the Primary 3.5-inch Internal Hard Drive	195
Fan duct	198
Front Fan Assembly	199
Hood Sensor	201
Front I/O, Power Switch Assembly	202
Speaker	204
Heat sink	205
Processor	207
Power Supply	210
System Board	212
Using the Small Form Factor Computer in a Tower Orientation	214
Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis	215
Preparation for Disassembly	215
Access Panel	216
Front Bezel	217
Front Bezel Security	218
Bezel Blank	220
System Board Connections	221
Memory	222
SODIMMs	222
DDR3-SDRAM SODIMMs	222
Populating SODIMM Sockets	223
Installing SODIMMs	224
Front Fan	226
Optical Drive	227
Removing the Optical Drive	227
Preparing the New Optical Drive	228
Installing the New Optical Drive	229
Hard Drive	230
Optical Drive Rail	235
Card Reader	236
Speaker	238
Heat sink	239
Processor	241
WLAN Module	244
Hood Sensor	246
Graphics Board	247
System Board	249
Rear Fan	251
Antennas	252
Changing from Desktop to Tower Configuration	256
Port Cover	257
Power Supply, External	258
Troubleshooting Without Diagnostics	259
Safety and Comfort	259
Before You Call for Technical Support	259
Helpful Hints	260
Solving General Problems	262
Solving Power Problems	266
Solving Diskette Problems	268
Solving Hard Drive Problems	271
Solving Media Card Reader Problems	274
Solving Display Problems	276
Solving Audio Problems	281
Solving Printer Problems	283
Solving Keyboard and Mouse Problems	285
Solving Hardware Installation Problems	287
Solving Network Problems	288
Solving Memory Problems	291
Solving Processor Problems	293
Solving CD-ROM and DVD Problems	293
Solving USB Flash Drive Problems	296
Solving Front Panel Component Problems	297
Solving Internet Access Problems	297
Solving Software Problems	300
Contacting Customer Support	301
POST Error Messages	302
POST Numeric Codes and Text Messages	303
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	311
Password Security and Resetting CMOS	315
Resetting the Password Jumper	316
Clearing and Resetting the CMOS	317
Backup and Recovery	319
Windows 7 – Backup and Recovery	319
Backing up your information	319
Performing a recovery	321
Using the Windows recovery tools	321
Using F11	322
Using a Windows 7 operating system DVD (purchased separately)	322
Battery Replacement	324
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	327
Unlocking the Smart Cover Lock	332
Smart Cover FailSafe Key	332
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock	333
Power Cord Set Requirements	335
General Requirements	335
Japanese Power Cord Requirements	335
Country-Specific Requirements	336
Specifications	337
CMT Specifications	337
MT Specifications	338
SFF Specifications	340
USDT Specifications	341

Match case Limit results 1 per page

access panel, spare part

number

31, 37

chassis fan, spare part

number

33, 36

disassembly preparation

fan shroud removal and

replacement

101

fan sink, spare part number

fan, spare part number

33, 36

front bezel removal and

replacement

front bezel, spare part

number

31, 37

front I/O assembly, spare part

number

32, 37

front I/O device removal and

replacement

102

heat sink removal and

replacement

107

heat sink, spare part number

power supply removal and

replacement

112

power supply, spare part

number

31, 36

power switch removal and

replacement

104

power switch/LED assembly,

spare part number

32, 37

preparation for disassembly

processor removal and

replacement

109

rear chassis fan removal and

replacement

106

SATA hard drive cable, spare

part number

32, 37

SATA optical drive cable, spare

part number

32, 37

speaker removal and

replacement

105

speaker, spare part number

33, 36

system board removal and

replacement

113

system board, spare part

number

31, 37

computer

changing from desktop to

tower

245

specifications

329, 330

computer cleaning

connecting drive cables

country power cord set

requirements

325

creating a backup

308

Customer Support

248, 290

desktop conversion

CMT

114

DIMMs.

See

memory

disassembly preparation

CMT

119

SFF

160

USDT

204

diskette problems

257

DisplayPort cable

spare part number

35, 43, 53

DisplayPort cable (not illustrated)

spare part number

32, 41, 49,

DMS-59 to dual VGA cable

spare part number

35, 43, 53

DMS-59 to dual VGA cable (not

illustrated)

spare part number

32, 40, 49

drives

CMT cable connections

CMT installation

CMT locations

connecting cables

installing

MT cable connections

135

MT installation

135

MT locations

137

SFF cable connections

177

SFF installation

177

SFF locations

175

electrostatic discharge (ESD)

preventing damage

error

codes

291, 300

messages

292

eSATA port (expansion), spare

part number

36, 45, 54

eSATA port assembly, spare part

number

34, 42, 51

expansion card

CMT installation

CMT removal

MT installation

127

MT removal

127

SFF installation

169

SFF removal

169

expansion slot cover

CMT removal

MT removal

129

SFF removal

170

external USB webcam, spare part

number

34, 42, 51, 59

F11 recovery

311

FailSafe Key

321

fan

CMT spare part number

106

MT spare part number

41, 44,

154

fan (front), USDT

spare part number

fan (rear), USDT

spare part number

fan duct

SFF removal and

replacement

187

SFF spare part number

187

fan duct, SFF

spare part number

50, 54

fan sink

CMT removal and

replacement

107

CMT spare part number

107

fan sink, CMT

spare part number

fan sink, MT

spare part number

fan with guard, MT

spare part number

fan, CMT

spare part number

33, 36

fan, MT

spare part number

fan, power supply

332

Index