HP Elite 8300 HP Compaq Business PC Maintenance and Service Guide Elite 8300 S - Page 283

There is no sound or sound volume is too low. Cause The application is set to use a different audio device than speakers. Some applications can select which audio output device is used. The operating system controls may be set to use a different audio device as the default output device than what is expected. Solution Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Make sure the application has selected the correct audio device. Set the operating system to use the correct audio device. Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table 10-8 Solving Printer Problems Printer will not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you may not have made the connection to the printer. Printer may have failed. Solution Turn the printer on and make sure it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause The correct printer driver for the application is not installed. Solution Install the correct printer driver for the application. 272 Chapter 10 Troubleshooting Without Diagnostics