HP LaserJet Pro P1102 HP LaserJet Professional P1100 Printer series - User Gui
HP LaserJet Pro P1102 Manual
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- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 1
LASERJET PROFESSIONAL P1100 Printer series User Guide www.hp.com/support/ljp1100series - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 2
- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 3
HP LaserJet Professional P1100 Printer series User Guide - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 6
iv Conventions used in this guide ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 7
with Mac Software for Mac ...16 Supported operating systems for Macintosh 16 Supported printer drivers for Macintosh 16 Remove software for Mac 16 Priority for print settings for Mac 16 Change printer-driver settings for Macintosh 17 Software for Mac computers 18 HP Printer Utility for Mac 18 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 8
multiple pages on one sheet of paper in Macintosh 20 Print on both sides (duplex 20 Print on both sides manually 20 4 Connect the product Supported network operating systems (wireless models only 22 USB connection ...23 HP Smart Install ...23 CD installation ...23 Network connection (wireless - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 9
job from the software program 38 Print with Windows ...39 Open the Windows printer driver 39 Get help for any print option with Windows 39 Change the number of print copies with Windows 39 Print colored text as black with Windows 39 Save custom print settings for reuse with Windows 39 Use - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 10
HP fraud hotline and Web site 50 Recycle supplies 50 Replacement instructions 51 Redistribute toner 51 Replace the print cartridge 52 Replace the pickup roller 55 Replace the separation pad 58 Clean the product ...61 Clean the pickup roller ...61 Clean the paper path ...62 Clean the print- - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 11
96 Part numbers ...96 Paper-handling accessories 96 Print cartridges ...96 Cables and interfaces ...96 Appendix B Service and support Hewlett-Packard limited warranty statement 98 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 99 End User License Agreement - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 12
Multiple returns (more than one cartridge 110 Single returns 110 Shipping 110 Non-U.S. returns 110 Paper regulations 114 VCCI statement (Japan 114 Power cord instructions 114 Power cord statement (Japan 114 EMC statement (Korea 114 Laser statement for Finland 115 GS statement (Germany 115 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 13
1 Product basics ● Product comparison ● Environmental features ● Product features ● Product views ENWW 1 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 14
802.11b/g wireless networking ● Duplexing: Manual duplexing (using the printer driver) ● Duplexing: Manual duplexing (using the printer driver) Environmental features Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 15
product is not printing. Economical printing ● N-up printing (printing more than one page on a sheet) and the manual two-sided printing features save paper. ● EconoMode printer driver feature saves toner. Supplies management ● Authentication for genuine HP print cartridges. ● Easy ordering for - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 16
Product views Front and left side view 7 1 2 3 6 5 4 Table 1-1 HP LaserJet Professional P1100 Printer series 1 Output bin 2 Foldable output tray extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 4 Chapter 1 Product basics ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 17
1 2 7 3 6 5 4 Table 1-2 HP LaserJet Professional P1100w Printer series 1 Output bin 2 Foldable output tray extension 3 Priority input slot 4 Main input tray 5 Power button 6 Print-cartridge door lift-tab 7 Control panel ENWW Product views 5 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 18
Back view 1 3 2 1 USB port 2 Power connector 3 Kensington lock Serial number and product number location The label that contains the product number and serial number is on the rear of the product. 6 Chapter 1 Product basics ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 19
70 for a description of what the light patterns mean. 1 2 Table 1-3 HP LaserJet Professional P1100 Printer series 1 Attention light: Indicates that the print cartridge door is open or other errors exist. 2 Ready light: When the product is ready to print, the ready light is on. When the product is - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 20
Table 1-4 HP LaserJet Professional P1100w Printer series (continued) 4 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. 5 Cancel button: To cancel the print job, press the cancel button. Press and hold the button for - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 21
2 Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities (wireless models only) ENWW 9 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 22
Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to www.microsoft.com. ● Windows Server 2008 (32-bit and 64-bit) Supported printer-drivers for Windows The product comes with software for Windows that allows the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 23
and usually do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 24
2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. 2. Right-click the driver icon, and then 2. Right-click the driver icon, and then select Printing Preferences. select Properties. 3. Click the Device Settings tab. 12 Chapter 2 Software for Windows - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 25
, and then click the Programs or All Programs menu item. 2. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 3. Click the Uninstall menu item, and then follow the onscreen instructions to remove the software. Use the Windows Control Panel to remove - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 26
a configuration page. For more information about printing a configuration page, see Print the information pages on page 46.) For a complete explanation of the features and functionality of the embedded Web server, see HP Embedded Web Server sections on page 47. 14 Chapter 2 Software for Windows - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 27
3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 15 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 28
v10.6 NOTE: PPC and Intel® Core™ processors are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X. The HP printer PPD file, in combination with the CUPS - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 29
Change printer-driver settings for Macintosh Change the settings for all print jobs Change the default settings for all until the software program is closed print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X v10.4 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 30
for Mac computers HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Supported - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 31
Print with Mac Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 32
in the tray. 2. On the File menu, click Print. 3. Mac OS X v10.4: In the Layout drop-down list, select the Long-edged binding item or the Short- edged binding item. -orMac OS X v10.5 and v10.6: Click the Two-sided check box. 4. Click Print. Follow the instructions in the dialog box that opens on the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 33
4 Connect the product ● Supported network operating systems (wireless models only) ● USB connection ● Network connection (wireless models only) ENWW 21 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 34
(wireless models only) The product supports the following operating systems for wireless printing: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, and v10 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 35
(6.56 ft). HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting contents and run the SETUP.EXE file. 3. Follow the onscreen instructions to install the software. When you use the CD to - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 36
SNMP ● Bonjour ● SLP ● WSD ● NBNS Install the product on a wireless network with HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB cable. If the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 37
printer driver on another computer, complete the following steps. 1. At the computer, open the HP Embedded Web Server. See Open the HP Embedded Web Server by using a network connection on page 47. 2. Click the HP Smart Install tab. 3. Click the Download button. 4. Follow the onscreen instructions - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 38
product network name (SSID) and connect to it. 4. After several minutes, print a configuration page, and then find the product IP address. 5. At the the Enter key to open the HP Embedded Web Server. 6. Click the HP Smart Install tab, and then click the Download button to install the product software - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 39
or All Programs menu item. 3. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 4. Click the Wireless Configuration menu item. 5. Follow the onscreen instructions to configure the product to print on a wireless network. Restore default wireless - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 40
, or it can be configured automatically using DHCP, BootP, or AutoIP. To change the IP address manually, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server, and then click the Networking tab. 2. In the navigation pane, click the IPv4 Configuration link or the IPv6 Configuration - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 41
5 Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Paper orientation for loading trays ● Load paper trays ENWW 29 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 42
print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality. It is possible for paper to meet all of the guidelines in this user guide - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 43
results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 44
program, the commands and dialog box names that follow might be different. 1. On the File menu in the software program, click the Print menu item. 2. Select the driver, and then click the Properties button or the Preferences button. 3. Click the Paper/Quality tab. 4. In the Type is or Size is - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 45
paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Input tray Priority input slot (wireless models only) Letter - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 46
paper types and tray capacity Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp1100series. Paper type (printer driver) Paper, including the following types: ● Plain ● Vellum ● Recycled Rough Envelope - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 47
transparency, or one sheet of labels or cardstock. Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media. Input tray The input tray holds 150 pages of 75 g/m2 (20 lb) paper - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 48
media input area. 2. Attach the tool to the adjustable media guide. 3. Insert the media into the product until it stops, and then slide the adjustable media guide, with the tool attached to support the media. 4. When finished printing with short media, remove the short media extender tool, and - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 49
6 Print tasks ● Cancel a print job ● Print with Windows ENWW 37 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 50
for specific instructions about canceling a print job from the computer. If a print job is waiting in a print queue or print spooler, delete the print job there. 1. Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. -or - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 51
the Print All Text as Black check box. 3. Click the OK button. Save custom print settings for reuse with Windows Use a printing quick set 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Services - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 52
quick set 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Services tab. 2. Select an existing quick set as a base. 3. Select the print options for the new quick set. 4. Click Save As, type - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 53
on both sides (duplex) 1. Load paper face-up in the input tray. 2. Open the printer driver, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Click the Print On Both Sides (manually) check box. If you will bind the document along the top edge, click the Flip pages - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 54
the second side of the job. Create a booklet with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Click the Print on both sides (manually) check box. 3. In the Booklet layout drop-down list, click the Left binding or Right binding - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 55
from the Pages per sheet drop-down list. 3. Select the correct options for Print Page Borders, Page Order, and Orientation. 4. Click the OK button. Select page orientation with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. In - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 56
44 Chapter 6 Print tasks ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 57
7 Manage and maintain the product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates ENWW 45 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 58
status page, select it from the Print Information Pages drop-down on the Services tab in the printer driver. The supplies status page provides the following information: ● The estimated percentage of toner remaining in the print cartridge ● The number of pages and print jobs that have been processed - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 59
and holding the cancel button when the ready light is on and no other jobs are printing. Hold the button until the ready light starts blinking. TIP: After you open the URL, bookmark it so that you can return to it quickly in the future. HP Embedded Web Server sections Information tab The Information - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 60
to an IP-based network. HP Smart Install tab NOTE: This tab is supported for Windows only. Use this tab to install the product driver and software on a computer. Click the Download button to start the installation process, and then follow the onscreen instructions to finish the process. Links - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 61
outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is toner supply remaining in the cartridge. Enable EconoMode with Windows 1. Open the printer driver, and then click the Properties - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 62
it to light for more than a few minutes. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 63
instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 64
, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Replace the print cartridge When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 65
: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the cartridge shutter or the roller surface. 3. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge. ENWW Manage supplies and - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 66
pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5. Insert the print cartridge in the product, and then close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 67
roller on page 61 to order a new pickup roller. 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper. 2. Find the pickup roller. ENWW Manage - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 68
3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out. 5. Position - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 69
6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridge in the product, and then close the print-cartridge door. ENWW Manage supplies and accessories 57 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 70
Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad. NOTE: Before you change the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 71
4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place. ENWW Manage supplies and accessories 59 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 72
6. Reconnect the power cord, and then turn on the product. 60 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 73
to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the product and remove the pickup roller as described in Replace the pickup roller on page 55. 2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller. WARNING! Alcohol is - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 74
paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper 1. Make sure that the product is idle and the ready light is on. 2. Load media in the input tray. 3. Open the printer Properties. 4. Click the Device Settings tab. 5. In the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 75
need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets. WARNING! Before cord from the product. Open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black-sponge transfer roller inside the product - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 76
2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Reinstall the print cartridge, and then close the print-cartridge door. 64 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 77
a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/ljp1100series. Click Downloads and drivers, click the operating system - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 78
66 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 79
8 Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems ENWW 67 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 80
print cartridge is installed correctly. e. If none of these measures restores power, contact HP error persists, contact a network administrator or refer to the user manual of the wireless router or access point. 3. Check to see if any control-panel lights are lit. See Interpret control-panel light - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 81
are correct for the media that you are using. See Change the print driver to match the media type and size on page 32. ● Use the procedures in Solve image-quality problems on page 82 to solve print-quality problems. Factors that affect product performance Several factors affect the time it takes - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 82
period to end. The product should enter the ready state when the initialization period is finished. Ready light is on, and attention light is The product is in the ready state. off. No action is required. The product is ready to receive a print job. 70 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 83
, and then correct the error. If the error is the absence of paper in the proper tray or the product is in a manual feed mode, put the proper paper in the tray and follow the onscreen instructions, or open and close the print-cartridge door to resume printing. Attention light is blinking, and ready - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 84
light is on. The product is connected to a wireless network. No action is required. The wireless light be turned off. If the light is off, the product is product finds the network, print a configuration page. The error persists, contact a network administrator or refer to the user manual of the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 85
media does not meet HP specifications. ● The product might need to be cleaned to remove paper dust and other particles from the paper path. Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print. CAUTION: If you get any toner on your clothes, wash - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 86
the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 74 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 87
NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Remove the media stack from the input tray. ENWW Clear jams 75 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 88
3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door. 76 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 89
-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 90
3. Reinstall the print cartridge, and then close the print-cartridge door. 78 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 91
Clear jams from inside the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 92
3. Reinstall the print cartridge, and then close the print-cartridge door. Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 93
At the computer, follow the onscreen instructions to deactivate manual-feed mode. Or, at the product, open and close the print-cartridge door. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Service and support on page 97 or the support flyer that came in the box. The - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 94
contact an HP-authorized dealer or service representative. Light print or faded ● Redistribute the toner to extend the life. See Redistribute toner on page 51. ● The print cartridge is nearing end of life. Install a new genuine HP print cartridge. ● The media might not meet Hewlett-Packard's media - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 95
Install a new genuine HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In the printer driver, make sure the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 96
spot on the page, install a new genuine HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem probably will correct itself after a few more printed pages. ● In the printer driver, make sure the appropriate media type is selected - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 97
is not optimal. (A small amount of toner scatter is normal for laser printing.) Try a different media type setting in the printer driver, or use a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. ENWW Solve image-quality problems 85 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 98
HP recommends using the following steps to verify that the product is releasing steam and does not have a functional problem. 1. Turn the product off, and then on. 2. Send a print specifications in this guide. See Environmental print density You can change the print density setting by from the printer - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 99
3. Click the Device settings tab, and then move the Print Density slider to the desired setting. 4. Click the Apply button to accept the setting, and then click the OK button to close the dialog box. ENWW Solve image-quality problems 87 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 100
problems Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause Solution The cartridge pull tab or the sealing tape Verify that the cartridge pull tab and tape might still be in the print cartridge. have been removed completely from the print cartridge - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 101
if necessary. Solve wireless problems The installation program cannot HP environment, see www.hp.com/support/XP_firewall_information. The product is not communicating with the wireless router or ● Verify that the wireless light lights blink in unison, and then release the buttons. If the error - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 102
network settings match. manually. Verify that you to print on wireless network. If the error persists MAC) filter that is denying the product access accepted MAC addresses includes the product hardware to the network. address. Refer to the device owners manual light that is near the network is - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 103
documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 8-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 104
you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources The interface cable might be defective or of poor quality. Reinstall the software. See the getting started guide for instructions. Replace the interface cable with a high-quality cable. A print job was not sent - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 105
in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 106
94 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 107
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 95 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 108
pad for input tray Part number RL1-1443-000CN RM1-4006-000CN Print cartridges Item HP LaserJet print cartridge Description Black print cartridge Part number See one the following items to determine the print cartridge part number. ● The configuration page ● The supplies status page ● The current - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 109
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ENWW 97 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 110
Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet Professional P1100, P1100w DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 111
: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 112
represent) and (b) Hewlett-Packard Company ("HP") that governs HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 113
HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA. (c) 2007 Hewlett-Packard Development Company, - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 114
or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljp1100series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/support/ljp1100series Order additional HP service or - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 115
and 50 to 100 sheets of paper or other print media that did not print correctly. 4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. ENWW Repack the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 116
104 Appendix B Service and support ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 117
C Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 105 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 118
specifications1 Specification HP LaserJet Professional P1100 Printer series Product weight 4.7 kg (10.4 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) 1 Values are based on preliminary data. See www.hp.com/support/ljp1100series. Power - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 119
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products ENWW 107 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 120
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 121
the environment Hewlett-Packard Company is committed HP LaserJet print supplies It's easy to return and recycle your HP LaserJet print cartridges after use-free of charge-with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 122
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 123
office, your household waste disposal service or the shop where you purchased the product. Chemical substances HP is committed to providing our chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 124
Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P1100 Printer Series Regulatory Model:2) Product Options: Toner Cartridges Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 125
Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P1100 Series Regulatory Model:2) BOISB-0901-01 Product Options: Radio Module 3) Toner Cartridges Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 126
1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 127
statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional P1100, P1100w, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 128
Substances Table (China) 116 Appendix D Regulatory information ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 129
15.21 of the FCC rules, changes of modifications to the operation of this product without the express approval by Hewlett-Packard Company may invalidate its authorized use. Australia statement This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 130
Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used. For the latest - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 131
, problem-solving 88 Canadian DOC regulations 114 canceling printing 38 canceling a print request 38 cartridges non-HP 50 part numbers 96 recycling 50, 109 storage 50 warranty 99 cautions iii change pickup roller 55 separation pad 58 clean pickup roller 61 cleaning exterior 65 media path 62 printer - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 132
L laser safety statements license, software 100 light patterns 70 link speed settings 28 114, 115 loading media priority feed slot 35 M Macintosh driver settings 17, 19 drivers, troubleshooting 91 problems, troubleshooting 91 removing software 16 resize documents 19 support 102 supported operating - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 133
clean 61 ports troubleshooting Macintosh 93 types included 3 power consumption 106 problem-solving 68 presets (Macintosh) 19 print cartridges non-HP 50 part numbers 96 recycling 50, 109 redistributing toner 51 storage 50 warranty 99 print density 86 print media supported 33 print quality creases 85 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 134
85 smear 83 specks 82 toner cartridges. See print cartridges tray features 3 jams, clearing 74 Tray 1 20 trays capacity 34 double-sided printing 20 loading 35 paper orientation 35 troubleshooting Macintosh problems 91 See also solving; problem- solving troubleshooting checklist 68 types, media tray - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 135
- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 136
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LASERJET PROFESSIONAL
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User Guide
www.hp.com/support/ljp1100series