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HP LaserJet Pro P1102 HP LaserJet Professional P1100 Printer series - User Gui - Page 86

Jam locations, Clear jams from the input tray, When removing jammed media

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Jam locations Jams can occur at the following locations in the product. 1 3 2 1 Internal areas 2 Input tray 3 Output bin NOTE: Jams can occur in more than one location. Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 74 Chapter 8 Solve problems ENWW

Section	Page
Product basics	13
Product comparison	14
Environmental features	14
Product features	15
Product views	16
Front and left side view	16
Back view	18
Serial number and product number location	18
Control-panel layout	19
Software for Windows	21
Supported operating systems for Windows	22
Supported printer-drivers for Windows	22
Priority for print settings	23
Change printer-driver settings for Windows	24
Remove software for Windows	25
Use the uninstall utility to remove Windows software	25
Use the Windows Control Panel to remove software	25
Supported utilities (wireless models only)	26
Embedded Web server	26
Use the product with Mac	27
Software for Mac	28
Supported operating systems for Macintosh	28
Supported printer drivers for Macintosh	28
Remove software for Mac	28
Priority for print settings for Mac	28
Change printer-driver settings for Macintosh	29
Software for Mac computers	30
HP Printer Utility for Mac	30
Supported utilities for Mac (wireless models only)	30
Embedded Web server	30
Print with Mac	31
Create and use printing presets in Macintosh	31
Resize documents or print on a custom paper size	31
Print a cover page	31
Print multiple pages on one sheet of paper in Macintosh	32
Print on both sides (duplex)	32
Print on both sides manually	32
Connect the product	33
Supported network operating systems (wireless models only)	34
USB connection	35
HP Smart Install	35
CD installation	35
Network connection (wireless models only)	36
Supported network protocols	36
Install the product on a wireless network with HP Smart Install	36
Install the product on a wireless network with the software CD	37
Install the software for a product currently on the network	37
Perform a peer-to-peer (ad-hoc) wireless installation	38
Turn off the product wireless unit	38
Configure the network product	39
Use the Wireless Configuration utility	39
Restore default wireless settings	39
View or change network settings	39
Set or change the network password	39
IP address	40
Link speed setting	40
Paper and print media	41
Understand paper and print media use	42
Special paper or print media guidelines	43
Change the print driver to match the media type and size	44
Supported paper sizes	45
Supported paper types and tray capacity	46
Supported paper and print media types	46
Tray and bin capacity	46
Paper orientation for loading trays	47
Load paper trays	47
Priority feed slot	47
Input tray	47
Tray adjustment for short media (base models only)	48
Print tasks	49
Cancel a print job	50
Stop the current print job from the control panel (wireless models only)	50
Stop the current print job from the software program	50
Print with Windows	51
Open the Windows printer driver	51
Get help for any print option with Windows	51
Change the number of print copies with Windows	51
Print colored text as black with Windows	51
Save custom print settings for reuse with Windows	51
Use a printing quick set	51
Create a custom printing quick set	52
Improve print quality with Windows	52
Select a page size	52
Select a custom page size	52
Select a paper type	52
Select the print resolution	52
Print the first or last page on different paper with Windows	53
Scale a document to fit page size with Windows	53
Add a watermark to a document with Windows	53
Print on both sides (duplex) with Windows	53
Manually print on both sides (duplex)	53
Create a booklet with Windows	54
Print multiple pages per sheet with Windows	55
Select page orientation with Windows	55
Manage and maintain the product	57
Print the information pages	58
Configuration page	58
Supplies status page	58
Demo page	58
Use the HP Embedded Web Server (wireless models only)	59
Open the HP Embedded Web Server by using a network connection	59
HP Embedded Web Server sections	59
Information tab	59
Settings tab	60
Networking tab	60
HP Smart Install tab	60
Links	60
Economy settings	61
Auto-Off mode	61
Print with EconoMode	61
Manage supplies and accessories	62
Check and order supplies	62
Print-cartridge storage	62
HP policy on non-HP print cartridges	62
HP fraud hotline and Web site	62
Recycle supplies	62
Replacement instructions	63
Redistribute toner	63
Replace the print cartridge	64
Replace the pickup roller	67
Replace the separation pad	70
Clean the product	73
Clean the pickup roller	73
Clean the paper path	74
Clean the print-cartridge area	75
Clean the exterior	77
Product updates	77
Solve problems	79
Solve general problems	80
Troubleshooting checklist	80
Factors that affect product performance	81
Interpret control-panel light patterns	82
Clear jams	85
Common causes of jams	85
Jam locations	86
Clear jams from the input tray	86
Clear jams from the output areas	89
Clear jams from inside the product	91
Solve repeated jams	92
Change the jam recovery setting	92
Solve paper-handling problems	93
Solve image-quality problems	94
Image defect examples	94
Light print or faded	94
Toner specks	94
Dropouts	95
Vertical lines	95
Gray background	95
Toner smear	95
Loose toner	96
Vertical repetitive defects	96
Misformed characters	96
Page skew	96
Curl or wave	97
Wrinkles or creases	97
Toner scatter outline	97
Moisture	98
Optimize and improve image quality	98
Change print density	98
Solve performance problems	100
Solve connectivity problems	101
Solve direct-connect problems	101
Solve wireless problems	101
Solve product software problems	103
Solve common Windows problems	103
Solve common Macintosh problems	103
Supplies and accessories	107
Order parts, accessories, and supplies	108
Part numbers	108
Paper-handling accessories	108
Print cartridges	108
Cables and interfaces	108
Service and support	109
Hewlett-Packard limited warranty statement	110
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	111
End User License Agreement	112
Customer self-repair warranty service	114
Customer support	114
Repack the product	115
Specifications	117
Physical specifications	118
Power consumption, electrical specifications, and acoustic emissions	118
Environmental specifications	118
Regulatory information	119
FCC regulations	120
Environmental product stewardship program	121
Protecting the environment	121
Ozone production	121
Power consumption	121
Toner consumption	121
Paper use	121
Plastics	121
HP LaserJet print supplies	121
Return and recycling instructions	122
United States and Puerto Rico	122
Multiple returns (more than one cartridge)	122
Single returns	122
Shipping	122
Residents of Alaska and Hawaii	122
Non-U.S. returns	122
Paper	122
Material restrictions	123
Disposal of waste equipment by users in private households in the European Union	123
Chemical substances	123
Material Safety Data Sheet (MSDS)	123
For more information	123
Declaration of conformity (base models)	124
Declaration of conformity (wireless models)	125
Safety statements	126
Laser safety	126
Canadian DOC regulations	126
VCCI statement (Japan)	126
Power cord instructions	126
Power cord statement (Japan)	126
EMC statement (Korea)	126
Laser statement for Finland	127
GS statement (Germany)	127
Substances Table (China)	128
Additional statements for wireless products	129
FCC compliance statement—United States	129
Australia statement	129
Brazil ANATEL statement	129
Canadian statements	129
European Union regulatory notice	129
Notice for use in France	130
Notice for use in Russia	130
Korean statement	130
Taiwan statement	130