HP fraud hotline and Web site
..........................................................................
50
Recycle supplies
...............................................................................................
50
Replacement instructions
..................................................................................................
51
Redistribute toner
..............................................................................................
51
Replace the print cartridge
................................................................................
52
Replace the pickup roller
...................................................................................
55
Replace the separation pad
..............................................................................
58
Clean the product
...............................................................................................................................
61
Clean the pickup roller
.......................................................................................................
61
Clean the paper path
.........................................................................................................
62
Clean the print-cartridge area
............................................................................................
63
Clean the exterior
..............................................................................................................
65
Product updates
.................................................................................................................................
65
8
Solve problems
Solve general problems
......................................................................................................................
68
Troubleshooting checklist
..................................................................................................
68
Factors that affect product performance
............................................................................
69
Interpret control-panel light patterns
...................................................................................................
70
Clear jams
..........................................................................................................................................
73
Common causes of jams
...................................................................................................
73
Jam locations
.....................................................................................................................
74
Clear jams from the input tray
............................................................................................
74
Clear jams from the output areas
......................................................................................
77
Clear jams from inside the product
....................................................................................
79
Solve repeated jams
..........................................................................................................
80
Change the jam recovery setting
.......................................................................................
80
Solve paper-handling problems
..........................................................................................................
81
Solve image-quality problems
............................................................................................................
82
Image defect examples
......................................................................................................
82
Light print or faded
............................................................................................
82
Toner specks
.....................................................................................................
82
Dropouts
............................................................................................................
83
Vertical lines
......................................................................................................
83
Gray background
...............................................................................................
83
Toner smear
......................................................................................................
83
Loose toner
.......................................................................................................
84
Vertical repetitive defects
..................................................................................
84
Misformed characters
........................................................................................
84
Page skew
.........................................................................................................
84
Curl or wave
......................................................................................................
85
Wrinkles or creases
...........................................................................................
85
Toner scatter outline
.........................................................................................
85
viii
ENWW