HP LaserJet Pro P1102 HP LaserJet Professional P1100 Printer series - User Gui - Page 103

Solve product software problems, Solve common Windows problems, Problems in Mac OS X

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Solve product software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temporary files from the Temp subdirectory. To find the Temp folder, complete the following steps: 1. Click the Start button, and then click the Run item. 2. In the Open box, type %temp%. 3. Click the OK button. A Windows Explorer window for the Temp folder opens. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 8-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources Reinstall the software. See the getting started guide for instructions. ENWW Solve product software problems 91

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Solve product software problems
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Delete all temporary files from the Temp subdirectory. To find
the Temp folder, complete the following steps:
1.
Click the
Start
button, and then click the
Run
item.
2.
In the
Open
box, type
%temp%
.
3.
Click the
OK
button. A Windows Explorer window for the
Temp folder opens.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
Solve common Macintosh problems
Table 8-3
Problems in Mac OS X
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product .GZ file is in the following hard-drive folder:
●
Mac OS X v10.4:
Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X v10.5 and v10.6:
Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4:
Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X v10.5 and v10.6:
Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
ENWW
Solve product software problems
91