HP OmniBook xt6200 HP Omnibook xt6200 & vt6200 Notebook PCs - Reference Gu - Page 114

Use the Modem troubleshooter in Windows Help: click Start, Help or Help

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Troubleshooting and Maintenance Troubleshooting Your Computer • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. • Check mouse settings in Control Panel: click Start, Settings, Control Panel, then double-click Mouse (Windows 2000), or click Start, Control Panel, Printers and Other Hardware, Mouse (Windows XP). • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 120. • Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel. Open the hardware Device Manager, then double-click Ports (COM & LPT). If a serial modem doesn't work properly • See "Modem Problems" on page 106. • Make sure the port connection is secure. • Use the Modem troubleshooter in Windows Help: click Start, Help (or Help and Support). • In Control Panel, open Phone and Modem Options, and check the modem settings. • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 120. • Disable the internal modem: 1. Open the hardware Device Manager: click Start, Settings, Control Panel, System (Windows 2000) or Start, Control Panel, Performance and Maintenance, System (Windows XP). 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, then select the option to disable the modem. • Check the port settings in Control Panel. Open the hardware Device Manager, then double-click Ports (COM & LPT). If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the hardware Device Manager, then double-click Ports (COM & LPT). 114 Reference Guide

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Troubleshooting and Maintenance
Troubleshooting Your Computer
114
Reference Guide
•
Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
•
Check mouse settings in Control Panel: click Start, Settings, Control Panel, then
double-click Mouse (Windows 2000), or click Start, Control Panel, Printers and Other
Hardware, Mouse (Windows XP).
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 120.
•
Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard
connected, use a PS/2 Y adapter (HP accessory F1469A).
•
Check the port settings in Control Panel. Open the hardware Device Manager, then
double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
•
See “Modem Problems” on page 106.
•
Make sure the port connection is secure.
•
Use the Modem troubleshooter in Windows Help: click Start, Help (or Help and
Support).
•
In Control Panel, open Phone and Modem Options, and check the modem settings.
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 120.
•
Disable the internal modem:
1.
Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 2000) or Start, Control Panel, Performance and Maintenance, System
(Windows XP).
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, then select the option to disable the modem.
•
Check the port settings in Control Panel. Open the hardware Device Manager, then
double-click Ports (COM & LPT).
If the serial or parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel. Open the hardware Device Manager, then
double-click Ports (COM & LPT).