HP Pavilion a400 HP Pavilion Desktop PC - (English) Users Guide PAV SEA/ANZ/IN - Page 89
cd-rom, cd-rw, dvd-rom, or dvd writer drive
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cd-rom, cd-rw, dvd-rom, or dvd writer drive Symptom Problem Solution CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start. Disc is upside down in the drive tray. DVD drive takes longer to start because it has to determine media type being played. Reinsert the disc with the label facing up. Wait at least 30 seconds to let the DVD drive determine the type of media. If it still does not start, read the other solutions listed in this topic. Disc is dirty. Clean the disc with a CD cleaning kit, available from most PC stores. Windows does not detect CD-ROM or DVD-ROM driver. Driver program may be corrupted. Force the software to reinstall it by doing the following: 1 Click Start, and then click Control Panel. 2 Click Performance and Maintenance, if it is present, and then double-click System. 3 Click the Hardware tab, and then click the Device Manager button. 4 Click the plus sign (+) next to the DVD/CD-ROM drives, and select the problem drive. 5 Click the Action menu item, and select Uninstall. 6 Restart your PC: Click Start, click Turn Off Computer, and then click Restart. Recording audio CDs is difficult or impossible. Wrong disc type or poor quality disc is being used. Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. Cannot remove a CD or DVD disc. The PC is turned off. Turn on your PC and press the Eject button to extend the tray. troubleshooting 81