HP Pavilion a400 HP Pavilion Desktop PC - (English) Users Guide PAV SEA/ANZ/IN - Page 93
hardware installation
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hardware installation (continued) Symptom Problem New device does not work. Cannot install new device driver. New or existing device does A hardware device conflict not work after installing a exists. new device. Solution You must be logged in as the computer administrator to install or uninstall a device driver. To switch users, click Start, click Log Off, and then click Switch User; choose the computer administrator user. (The computer administrator is usually the user Owner.) To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click Start and choose Control Panel. 2 Click Performance and Maintenance, if it is present. 3 Double-click the System icon and select the Hardware tab. 4 Click the Device Manager button. 5 Click the + (plus) symbol next to the problem device and check for exclamation points in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 6 If there is an old or unnecessary device driver listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver for the new device driver to work properly, do the following: right-click the device, click Uninstall, and then click OK. 7 Right-click the device and select Properties. 8 If available, click the Resources tab to verify that there is a device conflict. 9 Click the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button and follow the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. troubleshooting 85