HP Workstation zx2000 HP Workstation zx2000 Getting Started Guide
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- HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 1
Getting Started Guide hp workstation zx2000 Document Part Number: A7844-90050 July 2004 This guide provides an overview of the system front and rear panel connectors, instructions on how to set up and configure your system, and troubleshooting tips. The appendix includes regulatory notices. - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 2
®, and Windows XP® are registered trademarks of Microsoft Corporation in the U.S. and other countries. Intel® and Itanium® are registered the prior written consent of Hewlett-Packard Company. Getting Started Guide hp workstation zx2000 First Edition (July 2004) Document Part Number: A7844-90050 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 3
, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 4
in the "Working In Comfort" section of this manual, before using your system. You can access more extensive ergonomics information at: www.hp.com/ergo NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 5
Find a Hardware Problem 2-3 Mouse Problems 2-4 Troubleshooting with the System LEDs 2-6 Troubleshooting with the e-buzzer 2-9 Software Diagnostics Tools 2-11 HP e-DiagTools Hardware Diagnostics 2-11 Additional Diagnostics Tools for HP-UX 2-14 Recovering the OS 2-15 Getting Started Guide v - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 6
to Get Help 2-16 Information To Collect Before You Contact Support 2-16 Online Support 2-17 Phone Support 2-17 Additional Documentation 2-18 A Regulatory Information Federal Communications for Japan (Class A 2-5 Notice for Korea 2-5 Notice for Taiwan 2-5 Index vi Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 7
1 setting up and using your system This section provides: ■ description of front and rear panel ■ setup instructions ■ system configuration instructions ■ troubleshooting tips Getting Started Guide 1-1 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 8
and Using Your System system description The zx2000 workstation is available in tower and rack-mount configurations. front panel The hp workstation zx2000 front panel has the following features: mount configuration only) identifies the rack position of the workstation. 1-2 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 9
LED 3 Power button 4 System LED 5 Activity LED 6 Diagnostic LEDs 1-4 7 Front-access USB connectors (behind door) 8 Locator LED and Button (rack-mounted system only) Getting Started Guide 1-3 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 10
panel The connectors are shaped to go in one way only. Refer to the label on the back of the workstation. 1 2 3 4 5 6 7 Rear Panel Connectors, Tower Configuration 1 2 3 4 5 67 Rear Panel 3 Audio (headphone, microphone) 7 Monitor port(s) on graphics card 4 USB 1-4 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 11
. ❏ If the system is to be rack-mounted, refer to the mounting instructions provided with your system. You do not need any tools to set up your for creating short circuits in electronic equipment. This problem is exaggerated by the increasingly dense circuitry of any Getting Started Guide 1-5 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 12
these conductive contaminants are formed on the bottom of some raised floor tiles. Although this problem is relatively rare, it may be an issue within your computer room. Since metallic for metallic particulate contamination before installation of electronic equipment. 1-6 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 13
connecting any cords or cables to your system, please read the Warning Notices in the front of this manual. power, keyboard and mouse To connect the power, keyboard and mouse: 1. Connect the power cords to the be located close to an easily accessible power outlet. Getting Started Guide 1-7 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 14
instructions. ■ For more detailed information about your graphics card, see the manufacturer's web site: ❏ ATI: www.ati.com ❏ NVIDIA: www.NVIDIA.com ■ For a complete and current list of supported cards with supported display resolutions and frequencies, see the hp zx2000 Technical Reference Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 15
Setting Up and Using Your System starting and stopping your system The zx2000 workstations come in several different configurations. Please pay careful attention to the directions below and EFI Boot Manager program. (See "Using the Security/Password Menu" on page 21.) Getting Started Guide 1-9 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 16
❏ Asks questions about the system. ■ If you purchased a system and the OS is not pre-installed, install the OS now: ❏ HP-UX: Follow the instructions on the HP-UX CD envelope. ❏ Linux: Follow the instructions on the Linux OS CD envelope. ❏ Windows: Only available pre-installed. 1-10 Getting Started - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 17
down using the power button on the system. When you press the power button, the OS shuts down and the power turns off. Getting Started Guide 1-11 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 18
and turned on the system, turn off the system and disconnect all cables from the rear panel. 2. Remove the system access covers. 1-12 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 19
6 optical drives 2 PCI/AGP retainer arm 7 shipping screws 3 memory 8 fans 4 power supply 9 front-access USB 5 hard drive cage For detailed instructions on installing hardware components, see the hp zx2000 Technical Reference Guide. 4. Replace the system access covers. 5. Connect the system - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 20
and drivers To download the latest drivers and firmware for your system, go to the "Software and Drivers" section of the HP support site: www.hp.com/go/bizsupport. At this site you can also read firmware upgrade instructions and register to obtain information on new driver availability automatically - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 21
For complete information, refer to "System Configuration" in the zx2000 Technical Reference Guide. extensible firmware interface (efi) The Extensible Firmware Interface (EFI) is an interface that allows you to configure the Itanium Processor Family (IPF) firmware. When you turn on your system and it - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 22
devices from which you want the firmware to attempt to boot the OS the workstation turned off, connect a 9-pin to Port A on the rear panel of the workstation, and to your remote device. 2. Configure the terminal emulation software, connect to the workstation with a direct connection. NOTE: The - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 23
script does not automatically start an OS or other application, the shell then waits for commands to be entered at the command prompt. Getting Started Guide 1-17 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 24
require additional arguments to further define their action. For example, to display information about the system memory, you must type the command name, plus the desired category of information to display: fs0 applications in the current file system, run the ls command. 1-18 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 25
a list of EFI command categories. For more information, see the hp zx2000 Technical Reference Guide or use the EFI shell's help system. To access a: ■ ■ device - get device, driver and handle information ■ memory - memory related commands ■ shell - basic shell navigation and customization ■ - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 26
Settings to NVRAM The Boot Option Maintenance Menu contains the following options. Option Function Boot from a File Manually runs a specific application or driver. Add a Boot Option Adds items to the EFI boot menu. the system. Exit Returns to the EFI startup menu. 1-20 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 27
in the EFI Boot Manager. NOTE: This password limits access to the firmware interface only. You must create passwords if you want to limit access to OS password. For information on setting OS passwords, see your OS user guide. The Security/Password Menu of the EFI lets you change the administrator and - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 28
the system board. These features include: ■ local and remote diagnostics ■ console support ■ configuration management ■ hardware management ■ troubleshooting For a complete listing of BMC Commands, see the System Configuration section in the zx2000 Technical Reference Guide. 1-22 Getting Started - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 29
Properly ■ You Find a Hardware Problem ❏ Keyboard Problems ❏ Mouse Problems ❏ Graphics and Monitor Problems ■ Troubleshooting with the LED and e-buzzer Codes ■ Software Diagnostics Tools ■ Restoring the OS ■ Where to Get Help NOTE: If you need technical assistance, call HP at 1-800-593-6631 (USA - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 30
Troubleshooting configuration problem. Many of the e-buzzer codes relate to the LED diagnostic codes. See section "Using the LEDs and e-buzzer to Troubleshoot Your the section "Troubleshooting with the e-buzzer" on page 2-9). Contact HP Support (refer to page 2-16). If you still have a problem, see - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 31
Troubleshooting you find a hardware problem keyboard problems The keyboard doesn't work. Make sure... the latest driver from: OS documentation. www.hp.com/go/bizsupport You are using the latest firmware. Download the latest firmware from: www.hp.com/go/bizsupport Getting Started Guide 2-3 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 32
the latest firmware from: www.hp.com/go/bizsupport The mouse is clean. Clean the mouse ball as shown below. The mouse itself is not defective. Replace the mouse with unit that is known to work or try the mouse with another system. If the system starts but you still have a problem, see - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 33
Troubleshooting graphics and monitor problems is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals. The graphics card is Maintenance Menu. For instructions, see page 1-20. If the system starts and you still have a problem, see "Software Diagnostics - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 34
Troubleshooting troubleshooting with the system LEDs Several LEDs are on the front panel of the system. The following sections describe their functions. board. Activity LED Off Blinking (green) State Off or no current disk/drive activity Disk drive being accessed 2-6 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 35
Troubleshooting locator LED and button (rack-mounted systems only) You may find it bezel of the system. NOTE: The locator LED can also be lit using BMC commands. See the HP zx2000 Technical Reference Guide. When the locator button is pressed in, the locator LED begins to flash blue at a frequency of - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 36
Troubleshooting lan LEDs (back panel) The four LAN LEDs on the back panel of the system indicate LAN activity. LAN LED Location Color 1. Gbit No LAN connection Link connectivity on LAN port No LAN activity Flashing or solid green LED indicates activity on LAN port 2-8 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 37
PCI card. 6 General Failure Possible problems include: System board failure, CPU connection problem, CPU failure, CPU power failure. See the hp zx2000 Technical Reference Guide for additional details and recommendations. 7 System Board Defective system board. Contact support. Getting Started - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 38
begins. The e-buzzer also emits an electronic signal that can be sent through a telephone line to an authorized help desk or HP Support. This signal can be decoded by help desk equipment to identify the workstation model and serial number as well as details about any faults. To send this signal to - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 39
HP support agent so they can solve problems quickly and effectively. HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot hardware module. See the hp zx2000 Technical Reference Guide for more information. Getting Started - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 40
Troubleshooting starting hp e-diagtools 1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive. 2. Restart the system. 3. Select the CD/DVD . 5. If you are already familiar with e-DiagTools, select Run e-DiagTools for IPF from the main menu. 2-12 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 41
basic diagnostics test. 4. After the test is complete: ❏ Press 4 to view the Support Ticket. (Use the arrow keys to scroll.) ❏ Press 3to exit the Support Ticket tool. For more information about the e-DiagTools utility, refer to the hp zx2000 Technical Reference Guide. Getting Started Guide 2-13 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 42
Troubleshooting additional diagnostics tools for hp-ux HP provides several additional tools to help you identify possible problems with your system running HP-UX. These include: ■ Support Tools Manager. HP-UX uses an online diagnostics product called the Support Tools Manager (STM) that allows - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 43
Troubleshooting XP 64 Bit Edition 2003 Recovery DVD ❏ Instructions on DVD sleeve ❏ Access DVD contents through Windows Explorer ■ Linux ❏ HP Enablement Kit for Linux CD ❏ Instructions in HP Enablement Kit for Linux booklet ❏ docs.hp.com/linux, under "Linux for Itanium 2-based Servers and Workstations - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 44
Troubleshooting where to get help HP Customer Care Centers can help you solve problems related to HP products and, if necessary, initiate appropriate service procedures. Support is available on the web and by phone. For information on contacting HP Customer Care, go to: www.hp.com/go/bizsupport - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 45
Support Guide or go to www.hp.com/go/bizsupport and enter your product name (zx2000) in the search field. NOTE: After accessing the site, select the appropriate hardware. Selected publications are also available as printed books. The following information is available on this web site: ■ Firmware - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 46
and replacing parts, troubleshooting, and configuring the system. ■ Safety and Comfort Guide - information on using your workstation safely and avoiding injury or discomfort. Recovery instructions accompany CD/DVD. ■ Recovery CD/DVD Instructions - detailed instructions on restoring your OS - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 47
A Regulatory Information This appendix includes: ■ Declaration of conformity ■ International regulatory statements Getting Started Guide A-1 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 48
Guide 22 and EN 45014 Manufacturer: Hewlett-Packard Company 3404 East Harmony Rd. Fort Collins, CO 80528 USA Declares that the: Product Type: Computer Workstation/Server Marketing Designation(s): zx2000 2nd edition with A1+A2+A3+A4 HP Fort Collins CCQD HTC Supplementary information: The - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 49
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of -Packard's FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive Getting Started Guide A-3 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 50
type equivalent recommandé par le constructer. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. notice for the netherlands Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn um sie einer Verwertung bzw. Entsorgung zuzuführen. A-4 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 51
Regulatory Information noise declaration for germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92. notice for japan (class a) notice for korea notice for taiwan Getting Started Guide A-5 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 52
Regulatory Information A-6 Getting Started Guide - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 53
EFI shell 1-21 Event Monitoring 2-14 Extensible Firmware Interface 1-15 F Features 1-2 Firmware 1-14 Front panel 1-2 G Graphics Cards 1-8, 2-1, 2-5 H Hard drive 1-2 Hardware Problem 2-1 Help 2-1, 2-16 HP Customer Care 2-16 HP e-DiagTools 2-11 HP-UX 1-10, 2-15 HP-UX Diagnostic Tools 2-14 I IPMI 1-22 - HP Workstation zx2000 | HP Workstation zx2000 Getting Started Guide - Page 54
/Password Menu 1-16 Shut down 1-11 Software 1-10 Start 1-9 Support 2-16, 2-6 Support Ticket 2-13 Support Tools Manager 2-14 System Board 2-9 System LED 1-2 T terminal emulation 1-16 Tools 1-5 Tower 1-3, 1-5 Troubleshooting 2-1, 2-6 U USB 1-2, 1-3 W Windows 1-10, 2-15 Index-2 Getting Started
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Getting Started Guide
hp workstation zx2000
Document Part Number: A7844-90050
July 2004
This guide provides an overview of the system front and rear panel
connectors, instructions on how to set up and configure your system,
and troubleshooting tips. The appendix includes regulatory notices.