HP Workstation zx2000 HP Workstation zx2000 Getting Started Guide - Page 41

producing a support ticket

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Troubleshooting producing a support ticket To produce a complete record of your system's configuration and test results, you will need to create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP Support Agent. To produce a Support Ticket, from the Welcome to e-DiagTools Menu: 1. Start e-DiagTools and select Run eDiagTools for IPF from the main menu. 2. Select 2 - Run e-DiagTools Basic System Test (BST) to run the basic diagnostics on your system if you have not already done so. e-DiagTools scans your system. The Configuration Description displays on the screen when the configuration detection phase is complete. 3. Select 2 - Continue Test to run the rest of the basic diagnostics test. 4. After the test is complete: ❏ Press 4 to view the Support Ticket. (Use the arrow keys to scroll.) ❏ Press 3to exit the Support Ticket tool. For more information about the e-DiagTools utility, refer to the hp zx2000 Technical Reference Guide. Getting Started Guide 2-13

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Getting Started Guide
2–13
Troubleshooting
producing a support ticket
To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This is a simple text
file that contains essential information and is designed to assist your
local or HP Support Agent.
To produce a Support Ticket, from the
Welcome to e-DiagTools
Menu:
1. Start e-DiagTools and select
Run eDiagTools for IPF
from the
main menu.
2. Select
2 - Run e-DiagTools Basic System Test (BST)
to
run the basic diagnostics on your system if you have not already
done so.
e-DiagTools scans your system. The Configuration Description
displays on the screen when the configuration detection phase
is complete.
3. Select
2 - Continue Test
to run the rest of the basic diagnostics
test.
4. After the test is complete:
❏
Press
4
to view the Support Ticket. (Use the arrow keys to
scroll.)
❏
Press
3
to exit the Support Ticket tool.
For more information about the e-DiagTools utility, refer to the
hp
zx2000 Technical Reference Guide.