HP Workstation zx2000 HP Workstation zx2000 Getting Started Guide - Page 39

software diagnostics tools

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Troubleshooting software diagnostics tools This section includes information on the following diagnostic tools: ■ HP e-DiagTools Hardware Diagnostics ■ Additional Diagnostics Tools for HP-UX Before you run the HP diagnostic software, note any e-buzzer and LED errors. hp e-diagtools hardware diagnostics Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These tools can be used to diagnose hardware-related problems on your HP system. Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that will be requested by a support agent. With this utility you can: ■ Check the hardware configuration and verify that it is functioning correctly. ■ Test individual hardware components. ■ Diagnose hardware-related problems. ■ Obtain a complete hardware configuration. ■ Provide precise information to an HP support agent so they can solve problems quickly and effectively. HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE can also be run separately using a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware module. See the hp zx2000 Technical Reference Guide for more information. Getting Started Guide 2-11

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Getting Started Guide
2–11
Troubleshooting
software diagnostics tools
This section includes information on the following diagnostic tools:
■
HP e-DiagTools Hardware Diagnostics
■
Additional Diagnostics Tools for HP-UX
Before you run the HP diagnostic software, note any e-buzzer and
LED errors.
hp e-diagtools hardware diagnostics
Your system came with an
HP IPF Offline Diagnostics and Utilities
CD with HP e-DiagTools Hardware Diagnostics. These tools can be
used to diagnose hardware-related problems on your HP system.
Run e-DiagTools before contacting HP for Warranty service. This is
to obtain information that will be requested by a support agent.
With this utility you can:
■
Check the hardware configuration and verify that it is functioning
correctly.
■
Test individual hardware components.
■
Diagnose hardware-related problems.
■
Obtain a complete hardware configuration.
■
Provide precise information to an HP support agent so they can
solve problems quickly and effectively.
HP e-DiagTools provides a user-friendly interface to the
Offline
Diagnostics Environment (ODE)
, that enables you to troubleshoot a
system that is running without an OS or cannot be tested using the
online tools. ODE can also be run separately using a command line
interface, which allows the user to select specific tests and/or utilities
to execute on a specific hardware module. See the
hp zx2000
Technical Reference Guide
for more information.