HP Workstation zx2000 HP Workstation zx2000 Getting Started Guide - Page 44

where to get help

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Troubleshooting where to get help HP Customer Care Centers can help you solve problems related to HP products and, if necessary, initiate appropriate service procedures. Support is available on the web and by phone. For information on contacting HP Customer Care, go to: www.hp.com/go/bizsupport information to collect before you contact support Before you contact support, you should: 1. Collect the following information: ❏ Workstation model number (zx2000) ❏ Serial number (on label inside front-access USB door) ❏ Product number (if applicable, this will be printed next to the serial number) 2. Be familiar with your system configuration and note any errors that have occurred. For example: ❏ When did the problem start? ❏ Have you made any recent changes to the system? ❏ What firmware version is installed? ❏ Have you made any recent changes to the firmware settings? ❏ How much memory is installed? Is it HP or third-party memory? ❏ What accessory card slots are being used? ❏ What OS is installed on the system? ❏ Have you changed to a different OS? If so, what OS and version? ❏ Is the OS giving any error messages? 3. Check the previous sections in this chapter and attempt to solve the problem. 2-16 Getting Started Guide

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2–16
Getting Started Guide
Troubleshooting
where to get help
HP Customer Care Centers can help you solve problems related to HP
products and, if necessary, initiate appropriate service procedures.
Support is available on the web and by phone.
For information on contacting HP Customer Care, go to:
www.hp.com/go/bizsupport
information to collect before you contact support
Before you contact support, you should:
1. Collect the following information:
❏
Workstation model number (zx2000)
❏
Serial number (on label inside front-access USB door)
❏
Product number (if applicable, this will be printed next to the
serial number)
2. Be familiar with your system configuration and note any errors
that have occurred. For example:
❏
When did the problem start?
❏
Have you made any recent changes to the system?
❏
What firmware version is installed?
❏
Have you made any recent changes to the firmware settings?
❏
How much memory is installed? Is it HP or third-party
memory?
❏
What accessory card slots are being used?
❏
What OS is installed on the system?
❏
Have you changed to a different OS? If so, what OS and
version?
❏
Is the OS giving any error messages?
3. Check the previous sections in this chapter and attempt to solve
the problem.