HP Z3200ps HP Designjet Z3200ps Photo Printer Series - User Guide [English] - Page 168

White spots on the print, Colors are inaccurate - service manual

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White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate Print-quality issues If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 69. If you have made any changes, you may wish to reprint your job in case the problem has been solved. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 45). If you have selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4. If you are using application-managed colors, check that the color profile you are using corresponds to the selected paper type. If you have doubts about which color settings to use, see Color management on page 62. If you need to create a color profile, see Color profiling on page 70. 5. If you select application-managed colors in your application and printer-managed colors in the printer driver, your results will be wrong. You should manage colors in the application or in the printer, but not in both. 6. If the problem consists of color differences between your print and your monitor, please follow the instructions in the "How to calibrate your monitor" section of the HP Color Center. At this point, you may wish to reprint your job in case the problem has been solved. 7. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 163. If the problem persists despite all the above actions, contact your customer service representative for further support. Color accuracy using EPS or PDF images in page layout applications Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of EPS, PDF or grayscale files. 158 Chapter 13 Troubleshooting print-quality issues ENWW

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White spots on the print
You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating
material. To avoid this problem:
1.
Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles.
2.
Always keep the cover of your printer closed.
3.
Protect your paper rolls and sheets by storing them in bags or boxes.
Colors are inaccurate
If the colors of your print do not match your expectations, try the following:
1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the
View loaded paper
key. At the
same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should
perform color calibration: see
Color calibration
on page
69
. If you have made any changes, you
may wish to reprint your job in case the problem has been solved.
2.
Check that you are printing on the correct side of the paper.
3.
Check that you are using appropriate print-quality settings (see
Printing
on page
45
). If you have
selected the
Speed
or
Fast
options, you may not get the most accurate colors. If you change the
print-quality settings, you may wish to reprint your job at this point in case the problem has been
solved.
4.
If you are using application-managed colors, check that the color profile you are using corresponds
to the selected paper type. If you have doubts about which color settings to use, see
Color
management
on page
62
. If you need to create a color profile, see
Color profiling
on page
70
.
5.
If you select application-managed colors in your application and printer-managed colors in the
printer driver, your results will be wrong. You should manage colors in the application or in the
printer, but not in both.
6.
If the problem consists of color differences between your print and your monitor, please follow the
instructions in the “How to calibrate your monitor” section of the HP Color Center. At this point, you
may wish to reprint your job in case the problem has been solved.
7.
Print the Image Diagnostics Print. See
The Image Diagnostics Print
on page
163
.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Color accuracy using EPS or PDF images in page layout applications
Page layout applications such as Adobe InDesign and QuarkXPress do not support color management
of EPS, PDF or grayscale files.
158
Chapter 13
Troubleshooting print-quality issues
ENWW
Print-quality issues