General advice
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151
Print quality troubleshooting wizard
..................................................................................................
151
Horizontal lines across the image (banding)
....................................................................................
152
The whole image is blurry or grainy
.................................................................................................
153
The paper is not flat
..........................................................................................................................
153
The print is scuffed or scratched
......................................................................................................
154
Ink marks on the paper
.....................................................................................................................
154
Horizontal smears on the front of coated paper
...............................................................
154
Ink marks on the back of the paper
.................................................................................
155
Vertical dotted or dashed lines on the print
......................................................................................
155
Vertical continuous lines on the print
................................................................................................
156
Black ink comes off when you touch the print
..................................................................................
156
Edges of objects are stepped or not sharp
.......................................................................................
156
Edges of objects are darker than expected
......................................................................................
157
Bronzing
...........................................................................................................................................
157
Horizontal lines at the end of a cut sheet print
.................................................................................
157
Vertical lines of different colors
........................................................................................................
157
White spots on the print
....................................................................................................................
158
Colors are inaccurate
.......................................................................................................................
158
Color accuracy using EPS or PDF images in page layout applications
...........................
158
The image is incomplete (clipped at the bottom)
..............................................................................
159
The image is clipped
........................................................................................................................
159
Some objects are missing from the printed image
...........................................................................
160
Lines are too thick, too thin or missing
.............................................................................................
160
Lines appear stepped or jagged
.......................................................................................................
161
Lines print double or in the wrong colors
..........................................................................................
161
Lines are discontinuous
....................................................................................................................
162
Lines are blurred
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163
The Image Diagnostics Print
............................................................................................................
163
Corrective action
..............................................................................................................
165
If you still have a problem
.................................................................................................................
166
14
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
168
Ink cartridge status messages
..........................................................................................................
168
Cannot insert a printhead
.................................................................................................................
168
The front-panel display recommends reseating or replacing a printhead
........................................
169
Clean the printheads
........................................................................................................................
169
Clean the printhead drop detector
....................................................................................................
170
Align the printheads
..........................................................................................................................
172
Reinsert printheads procedure
........................................................................................
173
Image Quality Maintenance menu procedure
..................................................................
173
Scanning errors during alignment
....................................................................................
174
Printhead status messages
..............................................................................................................
174
15
Troubleshooting general printer issues
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ENWW