About the printheads
........................................................................................................................
116
Check printhead status
.....................................................................................................................
117
Remove a printhead
.........................................................................................................................
117
Insert a printhead
.............................................................................................................................
119
10
Maintaining the printer
Check printer status
.........................................................................................................................
124
Clean the exterior of the printer
........................................................................................................
124
Replace the cutter
............................................................................................................................
124
Maintain the ink cartridges
...............................................................................................................
128
Move or store the printer
..................................................................................................................
128
Update the firmware
.........................................................................................................................
129
Update the software
.........................................................................................................................
130
Change the battery
...........................................................................................................................
130
Printer maintenance kits
...................................................................................................................
130
Secure Disk Erase
............................................................................................................................
130
11
Accessories
How to order supplies and accessories
............................................................................................
133
Order ink supplies
............................................................................................................
133
Order paper
.....................................................................................................................
134
Non-recommended paper types
......................................................................
139
Order accessories
............................................................................................................
139
Introduction to the accessories
.........................................................................................................
139
Stand
...............................................................................................................................
139
12
Troubleshooting paper issues
The paper cannot be loaded successfully
........................................................................................
142
Unsuccessful roll load
......................................................................................................
142
Unsuccessful sheet load
..................................................................................................
142
Paper loading error messages
.........................................................................................
143
The paper type is not in the driver
....................................................................................................
143
Black ink is easily removed when touched
......................................................................
144
After printing, the paper has wrinkles or there is too much ink
........................................
144
The paper has jammed
....................................................................................................................
145
Prints do not fall neatly into the basket
.............................................................................................
147
The sheet stays in the printer when the print has been completed
..................................................
147
The paper is cut when the print has been completed
.......................................................................
147
The cutter does not cut well
.............................................................................................................
147
The roll is loose on the spindle
.........................................................................................................
148
A strip stays on the output tray and generates jams
........................................................................
148
Recalibrate the paper advance
........................................................................................................
148
Recalibrating the paper advance procedure
....................................................................
149
Return to default calibration
.............................................................................................
149
13
Troubleshooting print-quality issues
ENWW
vii