HP Z3200ps HP Designjet Z3200ps Photo Printer Series - User Guide [English] - Page 192
Front-panel errors, Front-panel error messages
UPC - 884420403401
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Front-panel errors Table 16-1 Text messages (continued) Message Replace [color] cartridge Reseat [color] cartridge Update: failed. Invalid file Recommendation Replace the cartridge. See Handling ink cartridges and printheads on page 112. Remove and reinsert the same cartridge. See Handling ink cartridges and printheads on page 112. Make sure that you have selected the correct firmware update file. Then try again to perform the update. Table 16-2 Numerical error codes Error code Recommendation 52:01 The printer needs internal cleaning. See Clean the printhead drop detector on page 170. If the problem persists, contact HP Support. See Contact HP Support on page 185. 61:01 The file format is wrong and the printer cannot process the job. Check the graphic language setting of your printer (see Change the graphic language setting on page 23). If you are sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application. Check for the latest firmware and driver releases. 62, 63, 64, 65, 67 Check that the printer cables are well connected and the USB cable is of good quality. Try again to print the same file. Make sure you are using the correct driver for your printer. Update your printer's firmware. See Update the firmware on page 129. 74.1 Try the firmware update again. If possible, try to update over a network if the USB update failed. Do not try to use your computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support on page 185. 75 A printer maintenance kit is required. See Printer maintenance kits on page 130. 78 You may be trying to print borderless on a paper type that does not support it. See Print with no margins on page 56. 79 Restart the printer. If the problem persists, update your printer's firmware. See Update the firmware on page 129. If the problem still persists, contact HP Support. See Contact HP Support on page 185. 81, 86, 87 There may be a paper jam. See The paper has jammed on page 145. If the problem persists, contact HP Support. See Contact HP Support on page 185. 94, 94.1 Restart color calibration. See Color calibration on page 69. 98 There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues on page 167. any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 185. 182 Chapter 16 Front-panel error messages ENWW