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HP Z3200ps HP Designjet Z3200ps Photo Printer Series - User Guide [English] - Page 190

General printer issues, HP Printer Utility

UPC - 884420403401

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There are three different alerts communicators within your printer's system. ● Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If there is an alert in the printer, the status shows the alert text. Both the front-panel display and the EWS show the same alert. ● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. ● HP Printer Utility: In the HP Printer Utility for Windows, alerts are displayed in the Items needing attention pane in the Overview tab. In the HP Printer Utility for Mac OS, alerts are displayed at the bottom of the HP Printer Monitor panel. In these areas you can find the following: ◦ Printer status ◦ Alerts when the printer cannot print a job ◦ Print-quality and general troubleshooting links ◦ Firmware update notices ◦ Maintenance tools, like color calibration ◦ Access to the job queue, job accounting and printer usage information ◦ Access to some printer settings as well as the network settings. By default alerts are only displayed when you are printing and there are printing problems. For example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a problem that prevents printing, you see a pop-up window, which explains why the printer is not going to print. Follow the on-screen instructions to achieve your required result. You can configure these alerts as desktop alerts as well. ◦ Using the HP Printer Utility for Windows, alert settings can be accessed from the Overview tab, from the Support tab and from Tools. There is also an Alert Settings link in each alert dialog box. Alerts can be completely disabled by setting them to Off in the Alert Settings window. You can choose to receive alerts only when printing to the printer (default) or any time a problem occurs. You can also set the alert method: pop-up dialog (default) or desktop alert. ◦ Using the HP Printer Utility for Mac OS, alert settings can be accessed by selecting HP Printer Monitor > Preferences > Notification. By default, the access to the job queue is open to all users. An administrator can set a password so that users are required to enter a password for: ◦ Seeing job previews ◦ Canceling or deleting jobs General printer issues 180 Chapter 15 Troubleshooting general printer issues ENWW

Section	Page
Introduction	11
Safety precautions	12
HP Start-Up Kit	12
Your printer's documentation	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Accessories, support and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	15
The front panel	16
Printer software	17
The printer's internal prints	17
Installing the software	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect directly to a computer (Windows)	21
Printer sharing considerations	22
Uninstall the printer software (Windows)	22
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalizing the printer	28
Turn the printer on and off	29
Change the language of the front-panel display	29
Access the HP Printer Utility	30
Access the Embedded Web Server	30
Change the language of the HP Printer Utility	31
Change the language of the Embedded Web Server	31
Password-protect the Embedded Web Server	31
Set the date and time	32
Change the sleep mode setting	32
Turn the buzzer on and off	32
Change the front-panel display contrast	32
Change the units of measurement	32
Configure network settings	33
Change the graphic language setting	33
Paper handling	35
General advice	36
Load a roll onto the spindle	36
Load a roll into the printer	38
Easy loading procedure	39
Paper menu procedure	41
Unload a roll	42
Unload paper key procedure with paper on the roll	42
Paper menu procedure with paper on the roll	42
Roll out of paper procedure	43
Load a single sheet	43
Easy loading procedure	43
Paper menu procedure	45
Unload a single sheet	46
Unload paper key procedure	46
Paper menu procedure	47
View information about the paper	47
Paper presets	48
To install a downloaded paper preset	48
To create your own paper preset	49
Advanced paper preset creation	50
Print on loaded paper	52
Move the paper	52
Maintain the paper	52
Change the drying time	53
Turn the automatic cutter on and off	53
Feed and cut the paper	53
Printing	55
Create a print job	56
Using the Embedded Web Server to print files	56
Printing stored jobs	57
Select print quality	57
Select paper size	58
Custom paper sizes	58
Select margins options	59
Print with shortcuts	59
Rescale a print	60
Preview a print	61
Print a draft	63
High-quality printing	64
If you have a high-resolution image	64
If you have printhead problems	64
If you are printing on photo paper	65
If you are printing on satin photo paper	65
Print 16-bit color images	65
Print in gray shades	66
Print with no margins	66
Rotate an image	67
Autorotate	68
Print with crop lines	68
Print on sheet paper	68
Use paper economically	69
Nest jobs to save roll paper	69
When does the printer try to nest pages?	70
What pages can be nested?	70
Which pages qualify for nesting?	70
How long does the printer wait for another file?	70
Use ink economically	71
Color management	72
What is color?	73
The problem: color in the computer world	73
The solution: color management	75
Color and your printer	77
HP Embedded Spectrophotometer	77
A summary of the color management process	78
Color calibration	79
Check calibration status	79
Calibrate	79
Calibration from Photoshop	80
Color profiling	80
Create your own profile	81
Color measurement	82
Profile your monitor	83
Color management options	83
Color management example with Photoshop	84
Synchronized color management with Photoshop	84
Perform black point compensation	84
Set the rendering intent	85
Color emulation	85
CMYK color emulation	86
RGB color emulation	87
HP Professional PANTONE Emulation	87
Color adjustment options	88
Printing in color	89
Printing in grayscale	89
Color management scenarios	90
Print a color photo for an exhibition (Photoshop, PS driver)	90
Print a color photo for an exhibition (Photoshop, PCL3 driver)	93
Print a black-and-white photo for an exhibition (Photoshop, PS driver)	95
Print a black-and-white photo for an exhibition (Photoshop, PCL3 driver)	99
Print a digital album (Aperture, PS driver)	102
Print a digital album (Aperture, PCL3 driver)	105
Proof the output on the monitor (InDesign, PS driver)	107
Proof the output on the printer (QuarkXPress, PS driver)	110
Job queue management	114
Embedded Web Server job queue page	115
Job preview	115
Turn off the job queue	116
Select when to print a job in the queue	116
Identify a job in the queue	116
Prioritize a job in the queue	117
Delete a job from the queue	117
Reprint or copy a job in the queue	117
Job status messages	117
Remove a hold	118
Retrieving printer usage information	119
Get printer accounting information	120
Check printer usage statistics	120
Printer statistics with the HP Printer Utility	120
Printer statistics with the Embedded Web Server	120
Check ink and paper usage for a job	120
Ink and paper statistics with the HP Printer Utility	120
Printer statistics with the Embedded Web Server	121
Cost accounting	121
Request accounting data by E-mail	121
Handling ink cartridges and printheads	122
About the ink cartridges	123
Check ink cartridge status	123
Ink menu procedure	123
HP Printer Utility procedures	123
Remove an ink cartridge	123
Insert an ink cartridge	125
About the printheads	126
Check printhead status	127
Remove a printhead	127
Insert a printhead	129
Maintaining the printer	133
Check printer status	134
Clean the exterior of the printer	134
Replace the cutter	134
Maintain the ink cartridges	138
Move or store the printer	138
Update the firmware	139
Update the software	140
Change the battery	140
Printer maintenance kits	140
Secure Disk Erase	140
Accessories	142
How to order supplies and accessories	143
Order ink supplies	143
Order paper	144
Non-recommended paper types	149
Order accessories	149
Introduction to the accessories	149
Stand	149
Troubleshooting paper issues	151
The paper cannot be loaded successfully	152
Unsuccessful roll load	152
Unsuccessful sheet load	152
Paper loading error messages	153
The paper type is not in the driver	153
Black ink is easily removed when touched	154
After printing, the paper has wrinkles or there is too much ink	154
The paper has jammed	155
Prints do not fall neatly into the basket	157
The sheet stays in the printer when the print has been completed	157
The paper is cut when the print has been completed	157
The cutter does not cut well	157
The roll is loose on the spindle	158
A strip stays on the output tray and generates jams	158
Recalibrate the paper advance	158
Recalibrating the paper advance procedure	159
Return to default calibration	159
Troubleshooting print-quality issues	160
General advice	161
Print quality troubleshooting wizard	161
Horizontal lines across the image (banding)	162
The whole image is blurry or grainy	163
The paper is not flat	163
The print is scuffed or scratched	164
Ink marks on the paper	164
Horizontal smears on the front of coated paper	164
Ink marks on the back of the paper	165
Vertical dotted or dashed lines on the print	165
Vertical continuous lines on the print	166
Black ink comes off when you touch the print	166
Edges of objects are stepped or not sharp	166
Edges of objects are darker than expected	167
Bronzing	167
Horizontal lines at the end of a cut sheet print	167
Vertical lines of different colors	167
White spots on the print	168
Colors are inaccurate	168
Color accuracy using EPS or PDF images in page layout applications	168
The image is incomplete (clipped at the bottom)	169
The image is clipped	169
Some objects are missing from the printed image	170
Lines are too thick, too thin or missing	170
Lines appear stepped or jagged	171
Lines print double or in the wrong colors	171
Lines are discontinuous	172
Lines are blurred	173
The Image Diagnostics Print	173
Corrective action	175
If you still have a problem	176
Troubleshooting ink cartridge and printhead issues	177
Cannot insert an ink cartridge	178
Ink cartridge status messages	178
Cannot insert a printhead	178
The front-panel display recommends reseating or replacing a printhead	179
Clean the printheads	179
Clean the printhead drop detector	180
Align the printheads	182
Reinsert printheads procedure	183
Image Quality Maintenance menu procedure	183
Scanning errors during alignment	184
Printhead status messages	184
Troubleshooting general printer issues	185
The printer does not print	186
The printer seems slow	186
Communication failures between computer and printer	187
Cannot access the HP Printer Utility	187
Some Color Center options are unavailable	187
Cannot access the Embedded Web Server	188
Automatic file system check	188
No output when printing from Microsoft Visio 2003	189
Unavailable driver features when printing from QuarkXPress	189
Printer alerts	189
Front-panel error messages	191
HP Customer Care	193
Introduction	194
HP Professional Graphics Services	194
Knowledge Center	194
HP Start-Up Kit	194
HP Care Packs and Warranty Extensions	194
HP Installation	195
HP Proactive Support	195
Contact HP Support	195
Telephone number	196
Printer specifications	197
Functional specifications	198
Physical specifications	199
Memory specifications	199
Power specifications	199
Ecological specifications	199
Environmental specifications	200
Acoustic specifications	200
Glossary	201

Match case Limit results 1 per page

There are three different alerts communicators within your printer's system.

●

Embedded Web Server:

The upper-right corner of the EWS screen shows the Printer status. If

there is an alert in the printer, the status shows the alert text. Both the front-panel display and the

EWS show the same alert.

●

Driver:

The driver shows alerts. The driver warns about job configuration settings that may produce

a problem in the final output. If the printer is not ready to print, it displays a warning.

●

HP Printer Utility:

In the HP Printer Utility for Windows, alerts are displayed in the

Items needing

attention

pane in the

Overview

tab. In the HP Printer Utility for Mac OS, alerts are displayed at

the bottom of the

HP Printer Monitor

panel. In these areas you can find the following:

◦

Printer status

◦

Alerts when the printer cannot print a job

◦

Print-quality and general troubleshooting links

◦

Firmware update notices

◦

Maintenance tools, like color calibration

◦

Access to the job queue, job accounting and printer usage information

◦

Access to some printer settings as well as the network settings.

By default alerts are only displayed when you are printing and there are printing problems. For

example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a

problem that prevents printing, you see a pop-up window, which explains why the printer is not

going to print. Follow the on-screen instructions to achieve your required result.

You can configure these alerts as desktop alerts as well.

◦

Using the HP Printer Utility for Windows, alert settings can be accessed from the

Overview

tab, from the

Support

tab and from

Tools

. There is also an

Alert Settings

link in each alert

dialog box. Alerts can be completely disabled by setting them to

Off

in the Alert Settings

window. You can choose to receive alerts only when printing to the printer (default) or any

time a problem occurs. You can also set the alert method: pop-up dialog (default) or desktop

alert.

◦

Using the HP Printer Utility for Mac OS, alert settings can be accessed by selecting

HP Printer

Monitor

Preferences

Notification

By default, the access to the job queue is open to all users. An administrator can set a password

so that users are required to enter a password for:

◦

Seeing job previews

◦

Canceling or deleting jobs

180

Chapter 15

Troubleshooting general printer issues

ENWW

General printer issues